Need help opening Laptop

[Rama930]

Good Morning Everyone,

I need a bit of help opening my laptop.

I have a custom build Elimini Series Laptop (full specs below). It's not even 1 year old but unfortunately, the OS crashed.
PC specialists were kind enough to explain to me how to reset the laptop, however, my laptop backup is on the device and not on an external hard drive/USB (my mistake).

A friend of mine told me I should open it up to remove the hard drive and get a reader to transfer my data before I reset it to prevent loss of all my data.

Now the problem is I have removed all the screws from the back but I don't know how to open the case at the back.
I could e-mail customer service but thought the forum might be quicker to get me help.

My laptop specifications are below:

Chassis & Display
Elimina Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)
32GB Corsair 2133MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Detachable Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 9 working days
Promotional Item
Get 6 Months Founders Membership to GeForce Now w/ select RTX 30 Series Laptops
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland


thank you in Advance for you all your help.

Kind Regards,

 

[PhilHibbs]

Have you tried contacting PCS support? They provided me the information on how to open up my Defiance IX. I haven't had a go yet!

 

[Martinr36]

Have you made sure that there aren't any screws under the battery

 

[steaky360]

As @PhilHibbs suggested I'd contact PCS to get the instructions, they should be able to provide fairly comprehensive instructions on what to do and how to open the laptop to access the component(s) you need too.

 

[Scott]

I'm not sure what you are looking to achieve by pulling the drive?

The best thing to do is download a fresh copy of windows 10/11 onto a USB (Using the Media Creation Tool from Microsoft). Use that to install Windows on the same drive without overwriting any of the data, almost like an in-place upgrade.

Once that's done, copy over your backup to an external drive, or move it where you can readily access it, and then repeat the process of installing Windows only with a complete wipe of all partitions (to get everything nice and tidy).

 

[Rama930]

I would have lost my work if I didn't get to the hard drive to get the data first before I reinstall Windows 11 but I remembered I have my OneDrive back up. So in the end I didn't have to do open it up.

On a side note, I did manage to get all the screws in the end. Initially, I didn't take off the battery and check there. Found another three screws and once you take those off you can take the back off. I cleaned the fans as they accumulated lots of dust before closing it again.

thanks, everyone for your advice

 

[Scott]

I would have lost my work if I didn't get to the hard drive to get the data first before I reinstall Windows 11

That's not the case, you can install without over-writing, as per my message above.

Glad you got it sorted though

 

[Martinr36]

On a side note, I did manage to get all the screws in the end. Initially, I didn't take off the battery and check there. Found another three screws and once you take those off you can take the back off.

I did suggest that right at the start