New Desktop - Green lines on Screen

[gbeatty]

I purchased the Titan 70 PC this week and it arrived today. I have just unboxed it and set everything up. The Screen has Horizontal green lines throughout the screen and also low frames when mouse moving.

I have downloaded and installed Nvidia Drivers so all up to date.

When I run DXDIAG I am getting the following message - "There is a problem with NVIDIA GeForce RTX 3070 device. For more information, search for “graphics device driver error code 43”

Any help would be greatly appreciated.

Kind regards

Graeme

 

[SpyderTracks]

I purchased the Titan 70 PC this week and it arrived today. I have just unboxed it and set everything up. The Screen has Horizontal green lines throughout the screen and also low frames when mouse moving.

I have downloaded and installed Nvidia Drivers so all up to date.

When I run DXDIAG I am getting the following message - "There is a problem with NVIDIA GeForce RTX 3070 device. For more information, search for “graphics device driver error code 43”

Any help would be greatly appreciated.

Kind regards

Graeme

Hiya, could you post your full specs from the order page of your account?

 

[Martinr36]

Whip the GPU out and reinsert it

 

[gbeatty]

Hiya, could you post your full specs from the order page of your account?

Case	CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Processor (CPU)	AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard	GIGABYTE B550 GAMING X V2 (AM4, DDR4, PCIe 4.0)
Memory (RAM)	16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP, LHR
Graphics Card Support Bracket	NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti AND ABOVE)
1st M.2 SSD Drive	1TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 2950MB/sW)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 V3 Series High Performance CPU Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Microsoft® Edge
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	SCOTTISH HIGHLANDS & UK OFFSHORE ISLANDS / N IRELAND
Welcome Book	PCSpecialist Welcome Book

 

[gbeatty]

I

Whip the GPU out and reinsert it

I have taken it out and reinserted and the issue remains. Windows is disabling the graphics card because there is an error with it?

 

[SpyderTracks]

I

I have taken it out and reinserted and the issue remains. Windows is disabling the graphics card because there is an error with it?

Try to update the graphics driver to the latest just in case it's out of date

If you install GeForce experience, then choose a custom install, and then clean install

Update Drivers & Optimal Playable Settings

NVIDIA GeForce Experience Auto Update Drivers and Optimise Game Settings

www.nvidia.com

If that fails to install it does suggest an issue with the card, you'd need to start an RMA through your account, you can just RMA the GPU, no need to send the whole PC back.

 

[DarkPaladin]

Graphics driver error code 43 (in addition to having horizontal green lines) is usually indicative of a faulty GPU. I would recommend raising this with PCSpecialist and returning either the GPU or the full system, especially since the PC hasn't been with you very long.

You can try a few things before sending it back though:

1. Try out a few known good NVIDIA drivers, using DDU to perform a clean install for them
2. Try a different DP/HDMI cable

 

[ubuysa]

Let's go back to basics....

1. Download the latest graphics driver version for your RTX3070 from the Nvidia website.
2. In Device Manager, under Display Adapters, uninstall the RTX3070 - and uninstall the driver if asked.
3. Shutdown the PC.
4. Unplug from the mains.
5. Hold the power on button down for 60 seconds. Nothing exciting will happen, we're simply draining all power from the motherboard capacitors.
6. Plug in the mains and boot the PC.
7. Once Windows has started install the latest Nvidia driver you downloaded. DO NOT use GeForce Experience to do this, install it manually. Perform an 'advanced' install and check the 'Perform a clean installation' box.

Now see how things are. If you still see the error 43 message then you'll need to arrange an RMA for the graphics card.

 

[Kempez]

I'd add that after you re-install the graphics driver, run some form of driver cleaner (in Windows safe mode), to get rid of the remnants that they leave behind. I used to use Driver Cleaner for this. Sometimes chipset drivers can also cause issues like this as well as graphics drivers.
EDIT: I should have stated to use a recommended driver cleaner, which looks like it is DDU (below).

 

[ubuysa]

I'd add that after you re-install the graphics driver, run some form of driver cleaner (in Windows safe mode), to get rid of the remnants that they leave behind. I used to use Driver Cleaner for this. Sometimes chipset drivers can also cause issues like this as well as graphics drivers.

No! Please don't use third party tools for installing or removing drivers, except for DDU for removing graphics drivers because this is a tool with a long history and is one known to be safe.

I despair at the way in which drivers are treated as though they are just any ordinary bit of software. They're not. All of the app and related software that users are used to dealing with runs in user-mode and in their own address spaces. This means that any problems that occur in apps and related software can be easily isolated from the rest of the system (by the Windows kernel error recovery functions) and you only crash the app or feature that was at fault - not the entire system. More importantly, only the user data in that address space (ie. that used by the crashing app) is at any risk of corruption or leak.

Drivers run in kernel mode and in the kernel address range, which is common to all address spaces. Because drivers run in kernel mode they have access to CPU instructions that user mode code is not allowed to execute (because these instructions are powerful and dangerous). They are also able to execute with higher privileges than user mode code. And because drivers run in the kernel address range they appear in every single address space in the system. A rogue driver then could trample over code and user data in any address space, They could also potentially access any user data in any address space and that makes drivers a security risk (which is why they usually have to be signed).

When you mess about with drivers you're effectively messing with the Windows kernel - and that's not something you should do lightly, because it puts your entire system - and your user data - at risk. Windows BSODs when a driver fouls up for example, not to scare you, but to halt the system before the rogue driver can damage any of your data.

Using Intel, AMD, Nvidia or other first party tools for installing and removing their specific drivers is fine, but third-party tools (except DDU) should always be avoided. This is based on experience as well as knowledge, experience gained from analysing BSOD dumps on many help fora over many years.

 

[Kempez]

I was simply stating to use a driver uninstaller/cleaner. TBH I'd wipe Windows and re-install if I had a driver issue. I used to use Driver Cleaner because it worked and was safe. But I should have caveated that the latest one should be used. Looks like this is DDU. Cool👍. Am aware of how deep drivers go into the Windows kernel. Hence I'd always prefer to re-install windows and use the latest drivers for chipsets and graphics drivers. Drivers do leave code even if you simply uninstall them using their own tools.

Background: used to work on pre-release hardware with motherboard/CPU/Graphics card and BIOS engineers and cleaning old drivers was always advice from them if there were issues, sometimes a re-install wasn't an option (i.e. it's 11:45PM and there's an NDA deadline at 2 AM!). And there were always issues...

 

[SpyderTracks]

I was simply stating to use a driver uninstaller/cleaner. TBH I'd wipe Windows and re-install if I had a driver issue. I used to use Driver Cleaner because it worked and was safe. But I should have caveated that the latest one should be used. Looks like this is DDU. Fine. Am aware of how deep drivers go into the Windows kernel. Hence I'd always prefer to re-install windows and use the latest drivers for chipsets and graphics drivers. Drivers do leave code even if you simply uninstall them using their own tools.

That's kind of the approach I take, especially with how quick a windows clean install is these days, if I get any instability I don't bother troubleshooting and trying to clean individual drivers, I just opt for a clean install to be certain the OS core is as clean as possible. Nowadays also, the config layer on most applications is separate to the program install and can be backed up, so just makes it even more easy just to wipe and start over.

It's so quick to clean install, for me, troubleshooting just isn't worth it anymore.