New PC from PC Specialist: I am locked out of Windows.

[MM556]

Just got a new PC from PC Specialist. Ordered with Win11 Pro installed.
Turned it on last night just to check all working, and booted into Windows desktop just fine. I was surprised not to have a OOBE (out of box experience, ie setup and personalise).
Today I switched PC on and it booted to an Administrator Account saying "Your account has been disabled. Please contact your system administrator". See pic below.
I rang tech support and they 1. asked me to restore windows, and when I tried to do that I get stuck in an error loop "Windows could not complete the installation. To install Windows on this computer restart the installation".
Now I can't get into Windows at all.
The tech support says I have to reinstall Windows 11 from scratch.
Is he right? Did PC Specialist not setup Windows properly? Did they not go from their generic setup and then enable the OOBE? Is my best option to bite the bullet and reinstall from scratch? Have to say I am not happy about this: didn't spend north of £3k to have to setup the machine myself.

Any thoughts welcome.

 

[SpyderTracks]

Just got a new PC from PC Specialist. Ordered with Win11 Pro installed.
Turned it on last night just to check all working, and booted into Windows desktop just fine. I was surprised not to have a OOBE (out of box experience, ie setup and personalise).
Today I switched PC on and it booted to an Administrator Account saying "Your account has been disabled. Please contact your system administrator". See pic below.
I rang tech support and they 1. asked me to restore windows, and when I tried to do that I get stuck in an error loop "Windows could not complete the installation. To install Windows on this computer restart the installation".
Now I can't get into Windows at all.
The tech support says I have to reinstall Windows 11 from scratch.
Is he right? Did PC Specialist not setup Windows properly? Did they not go from their generic setup and then enable the OOBE? Is my best option to bite the bullet and reinstall from scratch? Have to say I am not happy about this: didn't spend north of £3k to have to setup the machine myself.

Any thoughts welcome.

View attachment 39695

Could you post your full specs from the order page?

 

[MM556]

Case
FRACTAL DEFINE 7 XL BLACK QUIET TOWER CASE
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-14900K (Up to 6.0GHz) 36MB Cache
Motherboard
ASUS® PROART Z790-CREATOR WIFI (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E, 1 x 10GbE)
Memory (RAM)
64GB Corsair VENGEANCE DDR5 6000MHz (2 x 32GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
1TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
1st M.2 SSD Drive
4TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
48 HOUR INSURED PALLET DELIVERY TO UK (MON-FRI, INC. HIGHLANDS & ISLANDS)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo

 

[SpyderTracks]

Yes, it does appear windows has not been setup correctly. But a clean install doesn’t take long these days

 

[MM556]

Yes, it does appear windows has not been setup correctly. But a clean install doesn’t take long these days

Thank you but but I pay them to install the OS, with the correct drivers, etc etc etc. I don't know what all the drivers should be, or what order to install them in.
In my invoice it says I have "Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account".
Is that actually a system image with all drivers installed etc?
And why isn't it available to download from my account?
Thanks

 

[SpyderTracks]

Thank you but but I pay them to install the OS, with the correct drivers, etc etc etc. I don't know what all the drivers should be, or what order to install them in.

It's not like the old days, drivers are installed by windows update, the only driver you need to install is the GPU from nVidia

Is that actually a system image with all drivers installed etc?

No, that's just a windows image.

And why isn't it available to download from my account?

Couldn't say.

I would ask PCS for some money off the windows installation personally.


But a windows clean install is very easy, only takes about 20 minutes from scratch.

 

[MM556]

OK, thanks for your help.