New PC keeps freezing randomly.

[DRBjorn]

Hi.

Looking for some help, just bought a new PC from PCspecialist what was delivered on 20/03 and just randomly freezes. Most of the times it will just free and will need to hold the power button to reboot. Only a few times it did give me a blue screen but like I said mainly just freezes and need to reboot. It is completly random even if doing nothing with the PC and its just powered on.

When the PC arrived I did turn it on and did setup windows. I then added my 3 TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE from my previous pc as data storage what always worked without issues. For testing purposes I have removed this now but the PC is still freezing so it seems to be something else.

Logs system information and minidumps: https://drive.google.com/drive/folders/1irdPnce8QdqZL1h0lX_JST_ZeUnaqjBP

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
Intel® Core™ i7 20-Core Processor i7-14700K (Up to 5.6GHz) 33MB Cache
Motherboard
GIGABYTE Z790 GAMING X AX (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card
16GB NVIDIA GEFORCE RTX 4060 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
1TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
1st M.2 SSD Drive
2TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
Power Supply
CORSAIR 750W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling
PCS FrostFlow 360 Series ARGB High Performance Liquid Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1 x PCS ARGB LED Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence

 

[ubuysa]

Welcome to the forum!

Can you please download and run the SysnativeBSODCollectionApp and upload the resultant zip file to a cloud service with a link to it here. Be sure to make it public (so we don't have to login to download the zip file).

The SysnativeBSODCollectionApp does not collect any personally identifying information, it's perfectly safe, and it#s used by several respected Windows help forums. You can look at the files in the zip file, mostly they are txt files, but please don't change or delete anything. If you want to know what data these files contain there are full details here.

 

[DRBjorn]

Apologies for the late reply as was doing a memtest see results attached. Will upload the other requested information in a minute.

 

[DRBjorn]

Uploaded the requested files now, should be all public now: https://drive.google.com/drive/folders/1irdPnce8QdqZL1h0lX_JST_ZeUnaqjBP?usp=drive_link

 

[ubuysa]

Your problem is clearly bad RAM. Contact PCS ASAP, point them at this thread and arrange a RAM replacement. You might try removing the XMP profile and see whether the RAM is stable at stock frequencies, but that's not what you paid for.

 

[DRBjorn]

Hi, thank you for your help. I did contact them and they asked to reseat them to make sure not did came loose in transit if not to call back and they will replace it. I did but same issue so will call them on monday.

 

[DRBjorn]

Decided to do another test and test the stick separately one passed the test other failed so seems one of them is faulty.

 

[DRBjorn]

Tested now for a good couple of hours with only the good memory stick and no more freezes or anything.

 

[ubuysa]

Ask PCS to replace both RAM sticks with a matched pair.