I ordered a custom overclocked system on Thursday 11th in the morning and after 17 working days it's still in the testing process.
Two days ago I get a call from the technical team telling me that the M2 kingston drive I requested is not working (or at least the team can't manage to have the system to recognize it). They tell me I don't really need an additiona M2 drive and I should just use a regular SSD (which I find very unprofessional), but if I really want that drive they'll be happy to keep on testing and keep me updated.
Now the next day I call them back after no update and I get told the issue is fix and the drive will be installed and pc delivered by Saturday 4th July.
Great, right?
Nope... I get another call and they tell me the M2 drive still has issues, however I can have an Intel 400gb installed and things should work out fine.
As that drive is cheaper a £ 42 refund will be issued.
Other option is to keep on testing, but if I want the pc delivered on Saturday I'd better get the 400gb drive.
I agree because I'm tired of waiting at this point and really want my computer.
Now after no update I contact another member of sales who tells me the refund will be issued soon and the computer might be dispatched on Monday, but because I selected Saturday delivery I won't receive it until Saturday 11th July (so exactly 30 days after I paid).
Moreover if I were to order the exact same system today I would save arond £ 50 because for some reason some of the items are now cheaper.
I tell that to support who tells me it's just how it works.
At this stage I'm very tempted to just cancel order, get full refund and then re-order it for less money.
I would be even able to use a £ 15 voucher code by then
Two days ago I get a call from the technical team telling me that the M2 kingston drive I requested is not working (or at least the team can't manage to have the system to recognize it). They tell me I don't really need an additiona M2 drive and I should just use a regular SSD (which I find very unprofessional), but if I really want that drive they'll be happy to keep on testing and keep me updated.
Now the next day I call them back after no update and I get told the issue is fix and the drive will be installed and pc delivered by Saturday 4th July.
Great, right?
Nope... I get another call and they tell me the M2 drive still has issues, however I can have an Intel 400gb installed and things should work out fine.
As that drive is cheaper a £ 42 refund will be issued.
Other option is to keep on testing, but if I want the pc delivered on Saturday I'd better get the 400gb drive.
I agree because I'm tired of waiting at this point and really want my computer.
Now after no update I contact another member of sales who tells me the refund will be issued soon and the computer might be dispatched on Monday, but because I selected Saturday delivery I won't receive it until Saturday 11th July (so exactly 30 days after I paid).
Moreover if I were to order the exact same system today I would save arond £ 50 because for some reason some of the items are now cheaper.
I tell that to support who tells me it's just how it works.
At this stage I'm very tempted to just cancel order, get full refund and then re-order it for less money.
I would be even able to use a £ 15 voucher code by then