No Internet on new PC

mike150185

New member
My new PC was delivered at the start of this month and has been working fine until yesterday when it started saying there was no internet on the wifi network. I ran the troubleshooter multiple times and have had a variety of different error messages, the most common being:

"Default gateway is not available"
"Wifi doesn't have a valid IP configuration"

I have Googled all of them and done everything suggested but nothing works. At best, it connects to the internet for 1-2 minutes then goes again. I use a wifi extender as the router is not in a great location (it can't be plugged in anywhere else). It did seem to work for an extended period after I unplugged the extender and connected to the router but that may have been a coincidence as my old PC (that I am forced to use now) is connected exactly the same way and is working fine, as is every other device in the house.

Networks really aren't my thing - any ideas are appreciated.
 
D

Deleted member 17413

Guest
Who is your ISP? Have you looked to see if they are having issues in your area?
Youve attached any antennae, and done the full windows update process?

If you reboot the router and the PC what happens?
Have you tried resetting your network settings?
 

ubuysa

The BSOD Doctor
 

mike150185

New member
Case
COOLERMASTER MASTERBOX TD500 MESH ARGB GAMING CASE
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H80i V2 Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm UV LED Strip
Extra Case Fans
1x 120mm Thermaltake TOUGHFAN 12 Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
 

mike150185

New member
My old PC on the left, new one on the right. I don't understand how one can work fine and the other not. The new one actually worked fine yesterday but now it's the same as the weekend
 

Attachments

  • 1.jpg
    1.jpg
    643.4 KB · Views: 95

Bhuna50

Author Level
I had an issue with my AX200 losing internet connection on my laptop shortly after a windows update where I could still get WiFi but not internet - I resolved it as follows (roughly as cant remember exact steps):

Downloaded latest AX200 drivers from Intel: https://downloadcenter.intel.com/product/189347/Intel-Wi-Fi-6-AX200-Gig-
(Fourth one down: Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters)
(you will obviously have to ethernet cable or download on another device and use a USB to move across to machine)
Opened device manager
Deleted the AX200
Installed the driver downloaded
Restarted machine
- actually then also installed drivers again (not sure why)
Restarted machine

It took about two more restarts (strange I know). but then was able to get internet.
 

Scott

Behold The Ford Mondeo
Moderator
I suspect bullguard personally.

If it's not that it's going to be down to DNS or a static IP issue.
 
Top