No media present

[Lexowc]

Hello,

My PC boots straight into BIOS with an error of ‘no media found’. I bought the PC from PC specialist in August 2023 and have only installed a few games on it. I’ve put the specifications underneath as well as the BIOS page. I’m unsure how any of this happened. If anyone could help, that would be great.

Case	THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)	Intel® Core™ i5 Six Core Processor i5-12400F (2.5GHz) 18MB Cache
Motherboard	GIGABYTE B660 DS3H DDR4 (rev. 1.0) : LGA1700, DDR4, USB 3.2
Memory (RAM)	16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 3050 - HDMI, DP, LHR
1st M.2 SSD Drive	512GB PCS PCIe M.2 SSD (3300 MB/R, 2200 MB/W)
1st Storage Drive	1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Power Supply	CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	Norton 360 inc. Game Optimizer - Free 90 Day License
Browser	Microsoft® Edge
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[Martinr36]

On the right hand side in the bios, click on the advanced tab and then take a photo of what shows there for the drives

 

[Lexowc]

I’ve taken photos of each section in the advanced mode.

 

[Martinr36]

Ok, open it up, and remove and reseat the m.2 drive and check all the other connections while you're in there

 

[ubuysa]

As above, your SSD is not shown on the first BIOS image you posted and thus it's not listed in the boot order.

 

[Lexowc]

So I opened it up and reseated the SSD 3 times. I’ve taken a photo of the interior and the ssd as well as it showing up on the bios but not on the boot up sequence.

 

[ubuysa]

If you boot the Windows installation media, select the 'Repair my computer' option and navigate to the command prompt, can you see the file and folder structure on that SSD? If you can't then the drive is dead. If you can then try running the 'Startup repair' feature.

Note: the SSD may not appear as drive letter C: in the installation system but as a different drive letter. That's normal.

 

[Lexowc]

I can’t get past the bios and windows came with it pre-installed. I don’t recall anything else coming with the PC.

 

[Lexowc]

So after getting a usb stick and making it bootable with windows 11 via the old pc I still had (so glad I didn’t get rid of it yet) I’ve found that the ssd must be dead. Startup repair just said there wasn’t an operating system. Furthermore, I decided to see if reinstalling it would pick up the drive and I got this. I suspect the drive it’s picking up is the Seagate. Looks like I’ll need a new ssd then. Although I’m shocked that after just 3 months it’s gone down this route.

 

[Martinr36]

RMA the drive, you should hopefully soon be up and running again

 

[SpyderTracks]

So after getting a usb stick and making it bootable with windows 11 via the old pc I still had (so glad I didn’t get rid of it yet) I’ve found that the ssd must be dead. Startup repair just said there wasn’t an operating system. Furthermore, I decided to see if reinstalling it would pick up the drive and I got this. I suspect the drive it’s picking up is the Seagate. Looks like I’ll need a new ssd then. Although I’m shocked that after just 3 months it’s gone down this route.View attachment 39380

It's impossible to know if a component is 100% out of the factory, all they can do is put it through known stress tests in the limited time they have, if it passes it's sent out to market, that's why warranties are so important with PC's.

You can just RMA the drive itself, no need to send the whole computer back, then they'll ship you a replacement next day delivery.

But if I were you, I'd upgrade it to a branded model and pay a little extra.