No Ports on PC working

[RossJames157]

Hi everyone,

Just had my PC redelivered after having to return it due to a CPU fan error. I'm happy to report that the fan is now working, bit it appears to have a new issue instead.

None of the ports on the pc appear to be working. Previously, before it was send away for the CPU fan, when i plugged the monitor in i was able to access the setup screen for a few seconds before the PC turned itself off, but now the monitor appears to have no signal being sent to it. Additionally, both my keyboard and mouse are not working. I've tried plugging them into every port in the machine and they don't come on. I've tried all of these with my laptop and the work fine so it's definitely an issue with the PC.

With the monitor i've plugged it into every available displayport on the graphics card and the monitor.

I'm hoping that this is something silly on my part. Any ideas?

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3080 Ti - HDMI, DP
1st Storage Drive
8TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H150i RGB PRO XT Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ASUS STRIX Raid Pro 7.1 PCIe sound card
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 16 to 19 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[Martinr36]

Make sure the graphics card is properly seated & check that all internal USB connectors are plugged in properly

 

[RossJames157]

It seems to be that the graphics card isn't on, but there's so many cables in here that i don't really know where to start. Any suggestions on what to look for?

Thanks

 

[SpyderTracks]

It seems to be that the graphics card isn't on, but there's so many cables in here that i don't really know where to start. Any suggestions on what to look for?

Thanks

Check for the CPU cable which goes into the motherboard in the top left of the motherboard, just make sure that's properly inserted by removing it and reinserting it, obviously make sure the PC is turned off at the PSU before working inside it.

 

[RossJames157]

Check for the CPU cable which goes into the motherboard in the top left of the motherboard, just make sure that's properly inserted by removing it and reinserting it, obviously make sure the PC is turned off at the PSU before working inside it.

Hi,
Just tried that, the cables going into the motherboard all feel secure and like they are in correctly.
I get this blue light on the graphics card when the PC is on, but none of the fans are moving, does this mean it’s working or not?
Thanks

 

[SpyderTracks]

Hi,
Just tried that, the cables going into the motherboard all feel secure and like they are in correctly.
I get this blue light on the graphics card when the PC is on, but none of the fans are moving, does this mean it’s working or not?
Thanks

As said, don't assume it's inserted, remove it and reinsert it. Check the PSU ports as well, make sure they're all firmly in.

 

[RossJames157]

As said, don't assume it's inserted, remove it and reinsert it. Check the PSU ports as well, make sure they're all firmly in.

Hi,
I’ve taken them both out at both ends and put them back in. I’m still getting the blue light on the graphics card, but no fans and no signal to the monitor.

 

[SpyderTracks]

Hi,
I’ve taken them both out at both ends and put them back in. I’m still getting the blue light on the graphics card, but no fans and no signal to the monitor.

Check the other inputs on the PSU, make sure they're all in properly.

 

[RossJames157]

Check the other inputs on the PSU, make sure they're all in properly.

I’m looking now, but because the cables are a mess it’s a bit tricky to tell what’s what.

 

[SpyderTracks]

I’m looking now, but because the cables are a mess it’s a bit tricky to tell what’s what.

Yeah, PSU is always a bit tricky with all the cable management back there. You don't need to know what's what or trace them at all, just make sure they're properly inserted into the PSU.

 

[RossJames157]

Yeah, PSU is always a bit tricky with all the cable management back there. You don't need to know what's what or trace them at all, just make sure they're properly inserted into the PSU.

I've unplugged the ones that i've traced back from the Graphics card and plugged them back in. All the others i've pushed in as much as i can. Still no change though

 

[RossJames157]

Also, the cpu fan now isn’t coming on either. I’ve checked the connections at both ends too.

 

[SpyderTracks]

Also, the cpu fan now isn’t coming on either. I’ve checked the connections at both ends too.

I would give PCS a call in the morning, it's very hard to make anything out in these photos and we don't want to cause more damage to it.

 

[RossJames157]

I would give PCS a call in the morning, it's very hard to make anything out in these photos and we don't want to cause more damage to it.

Thanks, I think that’s the best idea. Just a little disappointed that it has another issue already.
Thanks for your help again.

 

[SpyderTracks]

Thanks, I think that’s the best idea. Just a little disappointed that it has another issue already.
Thanks for your help again.

It's likely just a cable come loose in transit I would hope.