Noise in Monitors!

[GraO'R]

Hi everyone,

Ever since connecting up my new PC to my soundcard, there is a constant hissing noise sound in the monitors which remains even when the volume level is turned down all the way. My instinct is telling me that it's the cooler that is somehow interfering with the interface but I'm not sure. I am using a Focusrite 2i4 Audio interface, and have it connected directly to the PC. I have also optimized the PC in accordance with Focusrite guidance, so am at a loss as to what the problem might be.
Any help and advice would be greatly appreciated, thanks.

 

[SpyderTracks]

Hi everyone,

Ever since connecting up my new PC to my soundcard, there is a constant hissing noise sound in the monitors which remains even when the volume level is turned down all the way. My instinct is telling me that it's the cooler that is somehow interfering with the interface but I'm not sure. I am using a Focusrite 2i4 Audio interface, and have it connected directly to the PC. I have also optimized the PC in accordance with Focusrite guidance, so am at a loss as to what the problem might be.
Any help and advice would be greatly appreciated, thanks.

Is this a pcspecialist pc? Can you post your full specs from the order page?

What connection are you using for the monitors? I take it you mean speaker monitors and not a display monitor?

 

[GraO'R]

Hi there,

Yes, this is a PC Specialist PC. I am referring to the speaker monitors which are Rokit 5s. I am using a Neo Oyaide cable direct from the interface to the PC. Here is my PC spec...

Case
FRACTAL POP SILENT CASE TG (BLACK)
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
Intel® Core™ i7 12-Core Processor i7-12700F (Up to 4.9GHz) 25MB Cache
Motherboard
ASUS® TUF GAMING B760-PLUS WIFI D4 (LGA1700, DDR4, PCIe 5.0, Wi-Fi 6)
Memory (RAM)
16GB PCS PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
Graphics Card Support Bracket
PCS GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st Storage Drive
1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Power Supply
CORSAIR 550W CX SERIES™ CX-550 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CORSAIR H60x RGB ELITE HIGH PERFORMANCE CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Trade Pack - New 2023
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/intel-home-office-pc-V/WvyZcrtctP/

 

[SpyderTracks]

I am using a Neo Oyaide cable direct from the interface to the PC.

What connection are you using though to the monitors?

Do you have a pre amp anywhere in the chain or are the speakers plugged directly into the sound card?

 

[GraO'R]

1/4 inch jack, balanced. It wasn't an issue with my last PC but strangely is now.

 

[SpyderTracks]

1/4 inch jack, balanced. It wasn't an issue with my last PC but strangely is now.

Unfortunately, there's a lot wrong with that build for audio.

Firstly it's on an intel platform, the new Intel big / little design really sucks for audio, the latency between the PCores and ECore chipsets causes a lot of issues for audio. Best advice is to fully disable the ECores and see if it improves.

But there are other issues as well which can only be resolved by replacing parts.

The cooler is nowhere near adequate for the CPU, you'd need a 360mm AIO for effective cooling, and I don't think that case supports it.

Plus the PSU is not the best related to Audio, for both internal airflow plus noise.

The case as well is not suitable for that processor anyway. It's more designed for budget builds and severely hampers airflow.

But at the moment, that CPU is gonna be on fire until the specs are brought up to par. Until you bring the cpu into thermal operational limits, latency is going to be through the roof

If you've had it less than 14 days, I would strongly recommend cancelling and getting advice on something better designed on an AMD platform.

 

[GraO'R]

Thanks for your input and advice. I find it hard to believe that PCS would let me proceed with the build if the cooler wasn't sufficient for the CPU, as they advised me on the power source and other compatible components during the selection period. Strange.
I will continue to seek advice and see if i can resolve this issue. Thank you.

 

[SpyderTracks]

Thanks for your input and advice. I find it hard to believe that PCS would let me proceed with the build if the cooler wasn't sufficient for the CPU, as they advised me on the power source and other compatible components during the selection period. Strange.
I will continue to seek advice and see if i can resolve this issue. Thank you.

PCS will just build what you order, unless you specifically phone them and ask them to design you something, they just put together whatever you put through on the configurator. It's down to the buyer to design something suitable for their needs, or get advice if they're not sure.

All the configurator states is what's compatible with the chipset and any physical compatibility issues, but it can't tell you if it's a good build or not.

The PSU is not an advice, it's purely letting you know the minimum you can get away with. But you would never fit that low.

If you don't understand hardware, it's always best to get advice. You can't just throw any components together, each component has to fit with the next and they all interrelate, so you have to know what balances with what you're selecting.