Noisy GPU

[Kev123]

My new PC from PCS has a PNY Nvidia RTX A2000 and the fan may be faulty or not but I'm struggling with the continuous high pitch noise that comes from it. I notified them straight away and they agreed to do a swap but its now 3 weeks and I'm being told that its out of stock and due in on 14th Dec then 21st Dec and now today they just don't know.

PCS now say they will only refund or swap it if its faulty and that if the high pitch noise is normal its just a manufacturing issue and I would be stuck with it.

My first port of call is to find out if the card is faulty but I'm reluctant to send the card back unless necessary as the PC won't work.

Has anyone got this card? It's very small and has one small fan. Do I have legal right rights under distance selling regs to just reject the card as I was unaware it would perform with such a high pitch noise. The case has 7 fans and they're all drowned out by this tiny fan. Not sure what to do, I can't put up with this noise forever that's for sure.

 

[Kev123]

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen Threadripper 3960X 24 Core CPU (3.8GHz - 4.5GHz, 142MB CACHE)
Motherboard
ASUS® ROG STRIX TRX40-E GAMING (DDR4, Wi-Fi 6, CrossFireX/SLI) - ARGB Ready!
Memory (RAM)
128GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (8 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
1TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6000MB/W)
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid ML360 RGB TR4 High Performance Liquid Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1x 120mm Thermaltake TOUGHFAN 12 Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence [MUP-00005]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-trx40-pc/5rcWdYqVu8/

 

[Martinr36]

PNY Nvidia RTX A2000

Yet in the spec you've posted it lists a 3060Ti, so what card is it

 

[Kev123]

Doh. I didn't spot that. I had to upgrade it at a later date to the PNY Nvidia RTX A2000 as that card became out of stock. Its the RTX A2000 I can confirm.

 

[Kev123]

 

[Kev123]

Could this be moved to the technical support desktop forum please?