Noob having trouble with download speeds

A

Annapolly17

Member
Just taken delivery of our new gaming pc which shipped with WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD. The pc is about 4 ft from the router, exactly the same position our old pc was in. Our download speed is currently 1.1mbs and it’s impossible to play anything that moves without major lag. I tried to download GTA and have had to give up after 4 hours. What can I do? Ethernet connection is not an option. Our old pc was also wireless, was a basic spec but could still cope with most decent games. Help?
 
OJLloyd

OJLloyd

Bronze Level Poster
Annapolly17 said:
Just taken delivery of our new gaming pc which shipped with WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD. The pc is about 4 ft from the router, exactly the same position our old pc was in. Our download speed is currently 1.1mbs and it’s impossible to play anything that moves without major lag. I tried to download GTA and have had to give up after 4 hours. What can I do? Ethernet connection is not an option. Our old pc was also wireless, was a basic spec but could still cope with most decent games. Help?
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Hey Anna, you've said ethernet isn't an option - and I might be teaching you to suck eggs - but personally I avoid Wi-fi at all costs and where direct access to ethernet is an issue, I usually use powerline adapters. I'm not sure if this is something you're aware of, but if Martin can't help troubleshoot the issue - it could be an idea.

Here's a link to what it is i'm talking about if you aren't aware:


Obviously that doesn't help you being essentially unable to use your perfectly good WiFi but I thought i'd let you know about them anyway :)
 
A

Annapolly17

Member
TonyCarter said:
Have you screwed in your antennae?

But if you're only 4ft from the router, why is an ethernet cable not a solution in the short term?
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There are 2 antennae at the back of the pc, I don’t think they unscrew? The router is 4ft away but downstairs. I can’t run an Ethernet through the floor. The locations haven’t been an issue with our old pc which was a far inferior spec but had excellent wifi speeds
 
A

Annapolly17

Member
Martinr36 said:
Can you please post the full spec from your orders page
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Case
PCS SPECTRUM G ARGB MID TOWER CASE
Processor (CPU)
AMD Ryzen 5 5600G Six Core CPU with Radeon™ Graphics (3.9GHz-4.4GHz/19MB CACHE/AM4)
Motherboard
ASUS® PRIME B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB PCS PRO DDR4 2666MHz (1 x 16GB)
Graphics Card
12GB AMD RADEON™ RX 6750 XT - HDMI, DP - DX® 12
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (3300 MB/R, 2200 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Power Supply
CORSAIR 650W CX-M Series™ SEMI-MODULAR 80 PLUS® BRONZE
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 120 Series RGB High Performance Liquid Cooler (AMD)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Promotional Item
Get up to 2 games with select AMD Radeon RX 6000 GPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Annapolly17 said:
The locations haven’t been an issue with our old pc which was a far inferior spec but had excellent wifi speeds
Click to expand...
Annapolly17 said:
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
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What was the wireless network card in the old PC, I'd highly recommend changing that card to the AX200, can you check that the card is properly seated, also please post a screenshot of your windows update page, including the optional updates page
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Annapolly17 said:
There are 2 antennae at the back of the pc, I don’t think they unscrew? The router is 4ft away but downstairs. I can’t run an Ethernet through the floor. The locations haven’t been an issue with our old pc which was a far inferior spec but had excellent wifi speeds
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You would have had to screw the antennae on yourself when you got the PC, so I’m wondering are you looking at something else.
Looks like this:
BA8882AC-314E-430D-BD60-45489677E4F3.jpeg
 
ubuysa

ubuysa

The BSOD Doctor
When you fisrt started it, and after going through the initial setup, did you run Windows Update until no more updates were found? Did you then look under 'View optional updates' to see whether there were any driver updates available - especially for your wireless card?
 
A

Annapolly17

Member
ubuysa said:
When you fisrt started it, and after going through the initial setup, did you run Windows Update until no more updates were found? Did you then look under 'View optional updates' to see whether there were any driver updates available - especially for your wireless card?
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Thanks. I have now run all the updates and most of the optional ones. I couldn’t see any for the wireless card specifically but the speed has increased to 6mbs….not great, it’s taken 7 hours to download GTA… but it seems fast enough for the games to actually function!
 
Scott

Scott

Behold The Ford Mondeo
Moderator
I would consider ditching that card and upgrading to the AX200. I think that card needs to be dropped from the configurator. Customers only save £10 going for it after all. That £10 spent would save a ton of headaches for all involved.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Scott said:
I would consider ditching that card and upgrading to the AX200
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Yep recommended that several posts back, seems to have fallen on deaf ears
Martinr36 said:
What was the wireless network card in the old PC, I'd highly recommend changing that card to the AX200, can you check that the card is properly seated, also please post a screenshot of your windows update page, including the optional updates page
Click to expand...
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
To be fair, most people are not going to turn around and splash more cash until they’ve exhausted all options
 
ubuysa

ubuysa

The BSOD Doctor
Martinr36 said:
Yep recommended that several posts back, seems to have fallen on deaf ears
Click to expand...
I did see that, and agreed of course, though at that stage in the thread I didn't think we were quite at the 'change the hardware' stage, and there were still things that could be done to improve the performance of the card they had. Even though 'change the hardware' might be the wisest course of action, I think we need to help users make the best of what they have, at least in the first instance.
 
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