I am having an issue with my laptop's network interface which I will try to briefly explain: almost every time I establish a Wired/WiFi network connection, the PC freeze for about 30 seconds and then recover. Sometimes a solid blue/black screen comes up before recovering. No error messager are shown.
This is more frequent with wired connection and it also happen if I engange/disengage a VPN connection. The issue was happening even before I installed the VPN software.
I've previously contacted support regarding this issue but if any of you has previously been in the same situation and know how to sort this out please let me know.
Many thanks.
Specs below:
Chassis & Display Octane Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU) Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache
Memory (RAM) 32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd Storage Drive 1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
3rd Storage Drive 1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options 3 x USB 3.0 PORTS, 2 x USB 3.1 PORTS, 1 x USB 2.0 PORT
Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
This is more frequent with wired connection and it also happen if I engange/disengage a VPN connection. The issue was happening even before I installed the VPN software.
I've previously contacted support regarding this issue but if any of you has previously been in the same situation and know how to sort this out please let me know.
Many thanks.
Specs below:
Chassis & Display Octane Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU) Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache
Memory (RAM) 32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd Storage Drive 1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
3rd Storage Drive 1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options 3 x USB 3.0 PORTS, 2 x USB 3.1 PORTS, 1 x USB 2.0 PORT
Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]