PC Boot issue - Can't find my SSD in BIOS Boot Order Priorities list

[vikash23]

Hi,

My PC was running without any issue for a long time and not sure why I get this error suddenly where i was downloading data from my cloud storage and I got a blue screen. I added a new graphics card recently and even after that it was working good.

My PC ran into an issue where a black screen appears and ask me to reboot and select proper boot device.

Image 1:

https://imageshack.com/i/pnTU3b6Vj

I restarted my PC and pressed F11 to see the "one time" boot device options and I can see my SSD (SATA 4) where I have installed my OS .

Image 2:

https://imageshack.com/i/pog6yfaLj

But in BIOS Setup I can't see my SSD. Option 1 is my HDD and not my SSD. I can't see my SSD option in any of the 13 options. Its strange as I have seen my SSD before when my PC was working good.

Image 3:

https://imageshack.com/i/pnPRSMzBj

I just "exit without saving" and I see disk checking screen as in Image 4 below:

Image 4:

https://imageshack.com/i/pmNhqdWmj

I cancel disk checking and it takes me to my windows. Also in the image 2 if I select SATA4 boot option it takes me to my windows. Not sure why it is not the first option.

Any idea why I am not seeing SSD in my BIOS setup?

Its difficult for me that every time I need to use F11 to choose SSD to get into windows.

Can I restore my PC to a previous date when my PC was working good?

Or my SATA cable is an issue?

I installed western digital software since I have cloud storage. Could that software install might have caused the issue?

In addition I can't save any big files such as 3 or 4 GB to my PC. It just hangs and stays there.

I tried to open disk management and it keeps loading.

Any help is appreciated.

 

[Martinr36]

Is this a PC specialist system if so can you please post your spec from your orders page

 

[SpyderTracks]

Hi,

My PC was running without any issue for a long time and not sure why I get this error suddenly where i was downloading data from my cloud storage and I got a blue screen. I added a new graphics card recently and even after that it was working good.

My PC ran into an issue where a black screen appears and ask me to reboot and select proper boot device.

Image 1:

https://imageshack.com/i/pnTU3b6Vj

I restarted my PC and pressed F11 to see the "one time" boot device options and I can see my SSD (SATA 4) where I have installed my OS .

Image 2:

https://imageshack.com/i/pog6yfaLj

But in BIOS Setup I can't see my SSD. Option 1 is my HDD and not my SSD. I can't see my SSD option in any of the 13 options. Its strange as I have seen my SSD before when my PC was working good.

Image 3:

https://imageshack.com/i/pnPRSMzBj

I just "exit without saving" and I see disk checking screen as in Image 4 below:

Image 4:

https://imageshack.com/i/pmNhqdWmj

I cancel disk checking and it takes me to my windows. Also in the image 2 if I select SATA4 boot option it takes me to my windows. Not sure why it is not the first option.

Any idea why I am not seeing SSD in my BIOS setup?

Its difficult for me that every time I need to use F11 to choose SSD to get into windows.

Can I restore my PC to a previous date when my PC was working good?

Or my SATA cable is an issue?

I installed western digital software since I have cloud storage. Could that software install might have caused the issue?

In addition I can't save any big files such as 3 or 4 GB to my PC. It just hangs and stays there.

I tried to open disk management and it keeps loading.

Any help is appreciated.

I'm afraid as pcspecialist sell custom pcs and laptops we can't advise on self builds or competitors products, you may wish to try an open forum like Tom's hardware.

 

[vikash23]

Ok, Thanks for your response.