PC crashes BSOD when playing games on brand new pc

[alacar]

I have just bought and the received the PCS Vanquish Enforcer PC.

But I am having a major problem playing any games, such as Battlefield 3 and Crysis 2.

The pc crashes about a minute into the game with a BSOD.

Here is event error message:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 06/10/2013 13:35:37
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa801069f028, 0x00000000bf800000, 0x0000000000000124). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 100613-6500-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-06T12:35:37.000000000Z" />
<EventRecordID>1066</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer> </Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000124 (0x0000000000000000, 0xfffffa801069f028, 0x00000000bf800000, 0x0000000000000124)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">100613-6500-01</Data>
</EventData>
</Event>

Bluescreen view details:

100613-6500-01.dmp 06/10/2013 13:34:54 0x00000124 00000000`00000000 fffffa80`1069f028 00000000`bf800000 00000000`00000124 hal.dll hal.dll+2d93d x64 ntoskrnl.exe+7b040 C:\Windows\Minidump\100613-6500-01.dmp 8 15 9200 297,384 06/10/2013 13:35:37

I am not sure if it is the overclocked CPU, GPU or Memory causing the problem.

I have tried a clean OS install and reinstalled all drivers again but to no avail.

I have sent an email to PCS for their advice.

 

[steaky360]

Hey, would you be able to post your specs? Makes it a little easier to talk about your equipment.

As you say, the BSOD ....0124 is a hardware error.

Might be worth re-seating your graphics cards as it could be something as simple as that.

Is your GPU/RAM overclocked too? Or just the CPU?

 

[alacar]

Here are my specs:

Case COOLERMASTER CM STORM ENFORCER - GAMING ENTHUSIAST CASE
Overclocked CPU Overclocked Intel® Core™i7-4770k Quad Core (3.50GHz @ max 4.40GHz)
OC Settings Show/Hide
AI Overclock Tuner: XMP
Turbo Ratio: By All Cores
By All Cores: 44
Internal PLL OverVoltage:
Mem Freq: XMP Default
EPU Power Saving: Disabled
Load-Line Calibration:
VRM Freq:
Phase Control:
Duty Contorl:
CPU Manual Voltage: 1.3V
DRAM Voltage: XMP Default
CPU Spread Spectrum: Disabled
CPU C States: Disabled
EIST: Disabled
SVID Support: Disabled
System Agent Voltage: 0.4V

NOTE: OverClock settings are configured by PC Specialist. They are here for your reference should you ever reset your BIOS.
Motherboard ASUS® Z87-A: ATX, USB2.0, USB3.0, SATA6GB/S, SLi, XFIRE
Memory (RAM) 16GB KINGSTON HYPERX BEAST DUAL-DDR3 2400MHz X.M.P (2 x 8GB KIT)
Graphics Card 3GB NVIDIA GEFORCE GTX 780 - 2 DVI, HDMI, DP - 3D Vision Ready
2nd Graphics Card NONE
3rd Graphics Card NONE
Memory - 1st Hard Disk 240GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
2nd Hard Disk 2TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
RAID NONE
SSD CACHE DRIVE NONE
1st DVD/BLU-RAY Drive 4x BLU-RAY ROM DRIVE, 16x DVD ROM
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader NONE
Power Supply CORSAIR 750W ENTHUSIAST SERIES™ MODULAR TXM-750 V2-80 PLUS®
Processor Cooling Corsair H60 Hydro Series High Performance CPU Cooler
Extra Case Fans NONE
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Fan Controller NONE
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
Wireless Router/HomePlugs NONE
USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Modem NONE, I WILL BE USING BROADBAND
Floppy Disk Drive NONE
Firewire NONE
TV Card NONE
Power Cable 1 x 2 Metre UK Power Cable (Kettle Lead)
Operating System Genuine Windows 8 64 Bit - inc DVD & Licence

I think only the CPU is overclocked.

 

[steaky360]

Can you try to run some benchmark type programs (3DMark for example) see if the problem occurs then. It might be your hardware is faulty, could also be worth running something like superpi too which will check if its the CPU thats causing the issue or not. You can also run memtest to check your ram (might need to leave it running overnight as it does take a while).

 

[alacar]

Thanks for the suggestions steaky360.

Tried 3Mark successfully and scored 8874.

http://www.3dmark.com/3dm/1340155

Ran SuperPI tests successfully - 32M (7m 25s)

Will try running memtest overnight. Do you know where I can download the correct version of memtest for Windows 8 64-bit please?

 

[alacar]

Just found out that memtest86 is a dos program that runs at boot, so the OS version is not relevant.

I have just kicked it off to run overnight.

 

[alacar]

Ran memtest overnight - 4 passes and 0 errors.

So I think it is now looking like a nvida driver issue with certain games as I was able to play Burnout Paradise with no crashes. I have tried v320.49 and upgraded to v327.23 with no joy.

So I may try the v331.40 Beta version tonight after I have finished work.

 

[alacar]

Spoke to PCSpecialist Support and they advised the following change in the BIOS:

Turbo Ratio: By All Cores
By All Cores: 44

to

Turbo Ratio: By All Cores
By All Cores: 42

So far no BSOD whilst playing games. So hopefully this has resolved the issue.