PC Crashing during games

H

HaZeDProPH3t

Member
Hey guys,

I just recieved my newly built gaming PC last week from PCS, and I've been having problems with my PC crashing during games. Firstly, I had an overheating problem, which I self-managed by moving the second graphics card of the SLI configuration down one slot, to increase heat flow. After this, every time I open a game and play for a bit, it will crash 10 minutes later :( The game will freeze, and when i turn off my computer, it takes around 10 seconds to start off again. GPU temperatures on both graphics cards do not exceed 80-81c, even when playing high demand games. I did a stress test, and the results were fine, so I'm not sure what's causing this problem, especially since this desktop is a beast.

Thanks guys in advance for any helpful responses!

PC SPECS:

CASE COOLERMASTER COSMOS SE GAMING TOWER (Windowed)
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-4820K (3.7GHz) 10MB Cache
Motherboard ASUS® X79 DELUXE: INTEL® SOCKET LG2011, WIFI
Memory (RAM) 16GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 8GB KIT)
Graphics Card 2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
2nd Graphics Card 2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
Memory - 1st Hard Disk 240GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
2nd Hard Disk 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
RAID NONE
1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply CORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
Extra Case Fans 1 x 12CM Black Case Fan (configured to extract from rear/roof)
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
 
steaky360

steaky360

Moderator
Moderator
I'd agree with Keynes and suggest you try the latest drivers from Nvidia and carry out a clean install.
 
H

HaZeDProPH3t

Member
Thank you both so much, it seems to be working now smoothly :D If any problems persist in the future, i'll make sure to ask you guys for help! (haha)
 
H

HaZeDProPH3t

Member
I thought it was initially working, only to realise that SLI was disabled after the clean install. When I enabled it, the same problems occured. Could it be the power unit, and that if I'm not getting enough power, or maybe my second graphics card is too close to the power unit?
 
steaky360

steaky360

Moderator
Moderator
If you remove one of the two cards from the case and then run through the programs / games you're using. Then swap them around. It'll help to identify if its one card specifically or potentially even the SLi Bridge.

Its possible it could be a power issue, but the configurator is pretty good at estimating your power requirements so its reasonably unlikely I think.
 
H

HaZeDProPH3t

Member
Okay I'll definitely try that and report back, thank you for the help again, I hope I can solve this because it's getting annoying haha
 
H

HaZeDProPH3t

Member
When I replace each one individually, it works perfectly. So it might be the SLI bridge that is the problem, or power input, since on the page while I was building it said the maximum power voltage could each 912 watts, so not sure
 
steaky360

steaky360

Moderator
Moderator
Normally the configurator would prompt you if you try to order a PSU that isn't strong enough for your system.

I've just built your system on the configurator [As Below] and got the following message;

PCS Configurator said:
We've checked your specification for compatibility. Please consider our advice below before proceeding:

1.We notice that you have selected a 850W power supply, but based on our calculations we recommend you change your selection to a 1000W power supply because your computer could require up to 892W of power including a 20% allowance.
Click to expand...

Case
COOLERMASTER COSMOS SE GAMING TOWER (Windowed)
Free Item
CM Storm Pitch Gaming Headset
Processor (CPU)
Intel® Core™i7 Quad Core Processor i7-4820K (3.7GHz) 10MB Cache
Motherboard
ASUS® X79 DELUXE: INTEL® SOCKET LG2011, WIFI
Memory (RAM)
16GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 8GB KIT)
Graphics Card
2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
2nd Graphics Card
2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
Memory - 1st Hard Disk
240GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
2nd Hard Disk
1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
1st DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply
CORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET (£99)
Processor Cooling
INTEL SOCKET LGA2011 STANDARD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

I appreciate that's not 100% the same, but I suspect its similar enough to show an issue.

Did you get this message also when you made your rig? I would recommend you get in touch with PCS today about this issue.

0844 499 4000
Monday - Friday 9am - 5pm (Saturdays 9am - 1pm)
Call Waiting Times Here: http://www.pcspecialist.co.uk/call-waiting/
 
H

HaZeDProPH3t

Member
Yeh that's the same message I got pretty much, that they recommend me to get a higher PSU. Im currently in the process of contacting them, and I'll make sure it's sorted :) thanks very much
 
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