PC freezes

C

cee

Member
Reported on 08 November. They send me some tests, did them, found GFX had problems, sended it in, found GFX card was faulty and got refunded.

I just popped in a brand new GFX card, MSI 460 hawk and I still have the same problems.

I put in the GFX card today. Did 3D mark vantage with only GFX tests, passed without a problem. Did again, now with only cpu, it passed too.
Then I did with every test and just by the end of the first cpu test, it froze.

It randomly freezes. When it freezes, I have to press power button for 5-6 sec to shut it down, turn the power supply off, and wait for 5-20 mins before turning it back on again.

If I dont wait for that amount of time, when I switch on the PC, all the fans and some lights come on, but nothing happens, just the fans keeps spinning.

What could the problem be?..

Also, I have ran memtest for about 14 hours with no problems (as they told me when I reported the problem.)
 
Last edited:
PCS

PCS

Administrator
Staff member
Strange problem - my best guess here is that a component may be overheating, can you record the CPU/GPU/chipset temperatures and let us know, it could be that one of the fans (maybe your Coolermaster V8) is not quite making a perfect contact and therefore not cooling efficiently enough.

Could you try re-seating it?
 
C

cee

Member
Hi, thanks for reply

I have monitored temps and they are all fine according to me.
GPU, I currently have a GTX460 Hawk (other gpu, 4870 was found faulty by pcs and was refunded) dont go above 40 C. CPU max I found was 41 C on prime 95, NB/SB stay under 46C under stress.

Also I have H70 cooler now, not V8 anymore.

Also passed memtest for about 14 hours.
 
C

cee

Member
So far, changed GFX card, RAM module placed in different slots (1 in blue, 1 in white), RE-installed OS(win 7), took out battery on mobo, waited for about 20 mins, re-inserted it as instructed by PCS(on phone), tryed without network card. Still problem occurs.
 
PCS

PCS

Administrator
Staff member
And the PC just freezes solid - no BSOD or restart, just a solid freeze?

Have you checked for bad sectors on your hard drive? Run a HDD test and chkdsk and let us know. Failing that it's possible that it's the PSU.
 
C

cee

Member
Yep, just solid freeze, no BSOD or restart, the fans and all just keep going.
Sometimes after 5-10 mins of the freeze, the monitor goes to sleep mode with no image.

Also, how come, if its a HDD problem, everytime I get freeze, I have to switch off PC by holding down power button AND THEN switch of PSU and leave if for approx 5-20 mins before switching on again? If I dont leave it switched off for that time, it wont post at start.

EDIT : Did disk check, the message said 'this volume is clean' or something, so not HDD error I guess.
 
Last edited:
G

Growltiger

Bronze Level Poster
Interesting that you have having problems getting through POST. Sounds a bit similar to my problems - see my message "New computer has serious problems...".
My latest theory (which is very likely wrong) is that the power supply is faulty.

If you machine is not overheating, and it won't get through POST without a long wait, then that is quite odd. If your power supply was failing to deliver an adequate voltage when hot that could explain it?

(Your peak temp is under 50 and mine is 97!)
 
C

cee

Member
Temperature wise I don't get any problems. I have 200mm fan at front intake.
200 mm fan top exhaust, 120mm fan bottom for intake. At the back of the case, 2 noctuas intaking air to cool H70 radiator

EDIT: Completed seatools diagnostic check in DOS mode. It was a pass. Did the extented/long test.
 
Last edited:
PCS

PCS

Administrator
Staff member
Can you check event viewer for problems/errors/warnings at roughly the time when the computer froze, and paste them here?
 
C

cee

Member
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 18/12/2010 16:31:31
Event ID: 21
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: FXX
Description:
A corrected hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 14
Processor ID: 0

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>21</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-18T16:31:31.718050400Z" />
<EventRecordID>1843</EventRecordID>
<Correlation ActivityID="{9380B455-955E-40B1-ACF9-6B47689A4E77}" />
<Execution ProcessID="1108" ThreadID="1324" />
<Channel>System</Channel>
<Computer>FXX</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">0</Data>
<Data Name="MCABank">4</Data>
<Data Name="MciStat">0x80000010000e0c0f</Data>
<Data Name="MciAddr">0x0</Data>
<Data Name="MciMisc">0x0</Data>
<Data Name="ErrorType">14</Data>
<Data Name="Length">928</Data>
<Data Name="RawData">435045521002FFFFFFFF03000200000002000000A0030000071F1000120C0A140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BBE566F9F5D09ECB0102000000000000000000000000000000000000000000000058010000C00000000102000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000002000000000000000000000000000000000000000000000018020000800000000102000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000002000000000000000000000000000000000000000000000098020000080100000102000000000000011D1E8AF94257459C33565E5CC3F7E8000000000000000000000000000000000200000000000000000000000000000000000000000000007F010000000000000002040000030000420F10000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000000000000000000420F10000008040009208000FFFB8B170000000000000000000000000000000000000000000000000000000000000000B3F8F31CB1C5A249AA595EEF92FFA63C01000000000000009E07C0800600000000000000000000000000000000000000000000000000000000000000000000000100000002000000BCA4FCF8D09ECB010000000000000000000000000000000000000000040000000F0C0E0010000080000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 19/12/2010 14:53:37
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: FXX
Description:
The previous system shutdown at 16:44:09 on ?18/?12/?2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-19T14:53:37.000000000Z" />
<EventRecordID>1888</EventRecordID>
<Channel>System</Channel>
<Computer>FXX</Computer>
<Security />
</System>
<EventData>
<Data>16:44:09</Data>
<Data>?18/?12/?2010</Data>
<Data>
</Data>
<Data>
</Data>
<Data>787</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DA070C000600120010002C000900EA02DA070C000600120010002C000900EA02600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>
Click to expand...

Does this help by any chance?
 
You must log in or register to reply here.
Top