PC Specialist Loading screen

[damHyd]

Hi,
Recently when I turn the computer on for the very first time, it stays on the PC specialist loading screen until I have have force shut down the computer by holding down the power button. See picture which shows the screen stuck.

Has this even happened anybody else ?

On another note, this error has been on my computer on my computer for few weeks when states drive can not load on this device, see screengrab. is there any solution to this ??

 

[TonyCarter]

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

 

[SpyderTracks]

Hi,
Recently when I turn the computer on for the very first time, it stays on the PC specialist loading screen until I have have force shut down the computer by holding down the power button. See picture which shows the screen stuck.

Has this even happened anybody else ?

On another note, this error has been on my computer on my computer for few weeks when states drive can not load on this device, see screengrab. is there any solution to this ??

Hiya, could you copy and paste your full specs from the order page of your account please?

 

[damHyd]

Hi, See specs copied below.

Case	CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE Change to: THERMALTAKE V200 TEMPERED GLASS RGB EDITION GAMING CASE
Promotional Item	Get 1-Year Founders Membership to GeForce Now w/ select RTX Cards
Processor (CPU)	Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache
Motherboard	Gigabyte Z390 AORUS Master: ATX, LG1151, USB 3.1, SATA 6GBs Wi-Fi AC - ARGB Ready
Memory (RAM)	32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st M.2 SSD Drive	1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
1st Storage Drive	2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting	50cm RGB LED Strip
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Cable Management	PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time	Standard Build - Approximately 13 to 15 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

So it's 2 separate issues, firstly, the boot seems to be in q-flash mode, have you tried exiting it?

 

[damHyd]

Hi, no I haven’t tried doing that. How do I do this then ?

 

[SpyderTracks]

Hi, no I haven’t tried doing that. How do I do this then ?

Ah, ignore me, I’d read it wrong.

How full is your c drive?

With reading smart status with CrystalDiskInfo (standard edition)

CrystalDiskInfo

About CrystalDiskInfo A HDD/SSD utility software which supports a part of USB, Intel RAID and NVMe. Aoi Edition Standard Edition Shizuku Edition Kurei Kei Edition Download System Requirements OS Windows XP/Vista/7/8/8.1/10/11Windows Server 2003/2008/2012/2016/2019/2022 Architecture x86/x64/ARM64...

crystalmark.info

 

[damHyd]

My C drive is not even half full at the moment.

What does that software crystalMark do?

 

[SpyderTracks]

My C drive is not even half full at the moment.

What does that software crystalMark do?

Shows SMART status

 

[damHyd]

i have attached the Crystalmark status of the C:drive

 

[SpyderTracks]

i have attached the Crystalmark status of the C:drive

I would contact PCS and ask about a BIOS update

May also be worth testing your RAM with Memtest86:

MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

www.memtest86.com

Regarding the error, firstly make sure all your windows updates and optional updates are applied, that's normally related to quite an old version of windows.
Also, if it's still installed you need to fully uninstall Bullguard, it's rubbish and causes no end of problems

Would be worth opening cmd as admin and running the following 2 commands:

sfc /scannow
DISM /online /cleanup-image /restorehealth

If that doesn't resolve it, it's related to whatever RGB software which is RGB Fusion, make sure that's up to date, if it is, uninstall it and reinstall it.

 

[damHyd]

my issue with being stuck on the loading screen seems to be fixed.

I have uninstalled Bullguard and my PC is completely up to date for windows.

the error keeps flashing with i open RGB fusion on my pc

 

[SpyderTracks]

the error keeps flashing with i open RGB fusion on my pc

Yes, that's what process the error is referring to.

 

[ubuysa]

The problem appears to be with the ene.sys driver which doesn't load properly at boot time. This isn't an uncommon problem but rather than me detail how to recover there is some good advice here.