A very wise decision. I will be buying a new laptop from Dell when I get back to the UK in a few weeks. Would never travel again with this PCS laptop. It just breaks down so often it leaves me with zero confidence. Good luck!
PC Specialists? Worst customer service I have ever encountered
- Thread starter dallen
- Start date
chunkykev
Member
He's still here, 8 days later. 
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My brother bought his computer from PCS a few years ago and needed a couple of RMAs and can't speak anything but highly of how they've dealt with him any time he's needed it. Not everyone's experience is the same, and it's mainly the negative that gets plastered on forums.
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My brother bought his computer from PCS a few years ago and needed a couple of RMAs and can't speak anything but highly of how they've dealt with him any time he's needed it. Not everyone's experience is the same, and it's mainly the negative that gets plastered on forums.
ubuysa
The BSOD Doctor
Remember we only have one side of the story here so we don't know for certain exactly what went on. In any case I've said many times that you catch more flies with honey than you do with vinegar. We don't know how the OP complained each time his laptop was RMAd, if his complaints followed the same style as his posts on here I'm not that surprised that PCS didn't swap the laptop - would you?
It's impossible for any company to get it right all the time and it's most certainly impossible to please all of your customers all of the time. Perhaps the OP has been badly served by PCS, though I seriously doubt it's quite as bad as he would like us to believe. His pompous, almost belligerent, manner of posting doesn't make anyone want to help him. In addition, many of his complaints about costs and delays arise because he is in Greece, in one post he even tries to lay the blame for a Greek courier company's error at the door of PCS. If you buy from PCS from outside the UK you have to accept that there will be longer delivery times and more expensive phone calls than if you were in the UK.
I am also in Greece and I have been for some years. I bought my latest laptop from PCS and the service I have received has been excellent. I have had a couple of issues and the staff at PCS have bent over backwards to help me because they understand that I want to avoid sending stuff back to them if I can. The couple of tiny problems I have had have been sorted quickly and to my complete satisfaction. I will most certainly buy from PCS again.
Perhaps it's the way I speak to PCS that's the difference.......
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They a rubbish, I have a support email in about a problem with my graphics card (blurry/pixelated shadows) and I hadn't had a reply for about 4 days then I get an email back saying they can't view the gyazo image I sent as its a screenshot.. So they asked if I could send one with my mobile lol.. I mean, don't they need to see the issue as clear as day? What's more perfect than a screen capture..
Warbloke
Bronze Level Poster
I'm sorry, but I'm still more concerned over LFFPicard's Guinness flavoured crisp issue right now.
What sort of world do we live in where someone can complain on social media that don't find the flavour of a certain type of crisp acceptable...and they get 'compensated' by being given more of the very crisps they just pointed out they didn't like!
OMG !!
What sort of world do we live in where someone can complain on social media that don't find the flavour of a certain type of crisp acceptable...and they get 'compensated' by being given more of the very crisps they just pointed out they didn't like!
OMG !!
I would have thought that obvious. A screenshot won't show up any potential physical defect with your screen. It will just capture an image file of what is being shown on a screen. If your screen is damaged, then you might see it as blurry, but the image file won't be blurred itself. If you view the image file on your damaged screen, it will look blurry, but on someone else's (ie. PCS's) screen it might not.
I'm not saying it IS your screen that's damaged, but it should be obvious that that's the reason screenshots aren't an ideal way of getting to the problem of defects with what you're seeing on your screen.
Emexrulsier
Member
When you say you see so many bad reports about PCS, first remember that very few will post a report to say good things. How many of you have bought items online then rushed to give thumbs up. Also I bet the number of faults is only a very small percentage (surely less than 1%) of all the customers they serve.
I can see the frustration in buying something and then having the annoyance of multiple failures throughout the months, but to be honest I doubt it will dint PCS's image. New customers will check site such as https://uk.trustpilot.com/review/www.pcspecialist.co.uk and based on that PCS is a very impressive company.
Also yes you could probably build a pc yourself (not as easy to build you own laptop), but you wont save any money, custom pc building isn't what it was 10 years ago where you could saves £100s if not £1000s vs buying from Dell or PCWorld, there really is little markup. But then think of the headache you would get if your pc motherboard did go faulty several times and you end up dealing with a support company in Taiwan with no other help what so ever.
also ps probably a user anyways!
I can see the frustration in buying something and then having the annoyance of multiple failures throughout the months, but to be honest I doubt it will dint PCS's image. New customers will check site such as https://uk.trustpilot.com/review/www.pcspecialist.co.uk and based on that PCS is a very impressive company.
Also yes you could probably build a pc yourself (not as easy to build you own laptop), but you wont save any money, custom pc building isn't what it was 10 years ago where you could saves £100s if not £1000s vs buying from Dell or PCWorld, there really is little markup. But then think of the headache you would get if your pc motherboard did go faulty several times and you end up dealing with a support company in Taiwan with no other help what so ever.
also ps probably a user anyways!
mantadog
Superhero Level Poster
They certainly can do (with the customers permission obviously).
As already pointed out, its perfectly reasonable to ask for a 2nd picture from an external source as a screen grab will not show anything if its a hardware issue with the display itself.