PC started rebooting when launching games.

M

Mark1999

Member
I've had a prebuilt pc from you guys for a few years now. Recently switched out some parts for a new case, CPU cooler, GPU and PSU. I did this just before Christmas, now when I launch any game the PC restarts automatically. I have updated the drivers and temps are fine, so I do not think it is overheating. I will attach the specs below. I have noticed in the event viewer I am receiving some warnings and errors. Such as: "The AMDRyzenMasterDriverV17 service failed to start due to the following error: The system cannot find the file specified." And: "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID ".

Case
NZXT H511 MID-TOWER GAMING CASE (WHITE)
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX B450-F GAMING (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
RADEON 5700XT
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
1st Storage Drive
512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 RGB Series High Performance CPU Cooler (AMD)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
2x 120mm Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge
Monitor Cables
1 x 2m DisplayPort Cable - DP (M) to DP (M)
Keyboard & Mouse
ASUS TUF K1 Gaming Keyboard & M3 Mouse Bundle
Mouse Pad
PCS Mouse Mat
Cable Management
3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

New case: Corsair 4000D airflow.
New CPU cooler: Noctua NH-U12S
New GPU- RTX 3070
New PSU- Seasonic Prime GX-850 watts
All other parts remain the same.
 
S

Steveyg

MOST VALUED CONTRIBUTOR
Have you removed all the drivers for the AMD card? Having a conflicting driver will cause it to crash
 
M

Mark1999

Member
I have removed the drivers for the AMD GPU. And yes, I applied new thermal paste when installing the new CPU cooler
 
M

Mark1999

Member
Through device manager-display adapters-uninstall device. Does something else need to be done to ensure the drivers are removed?
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Mark1999 said:
Through device manager-display adapters-uninstall device. Does something else need to be done to ensure the drivers are removed?
Click to expand...
To make sure nothing is left behind use DDU

www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.7.6

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Sounds like Ryzen Master application is gone a bit wonky. I'd look to uninstall that at a min. But is it worth doing a clean install of windows, given level of hardware change?
 
M

Mark1999

Member
I've now used DDU to remove previous drivers and the PC is still restarting when launching games. What do you mean by a clean install of Windows? I've only just installed Ryzen Master today, I haven't changed anything in the app so the CPU is running as normal
 
M

Mark1999

Member
ubuysa said:
Is it BSODing and restarting? If you'd like me to take a look, please upload the event logs and minidumps as per this post: https://www.pcspecialist.co.uk/forums/threads/when-youre-seeking-help-with-a-bsod.71885/#post-568901
Click to expand...
No, there is no blue screen it just goes black and restarts. This has not been happening today. I attempted to do a windows reset yesterday. When the PC was redownloading windows it went into a cycle of booting and restarting constantly. The fans would start turning for a short time and then turn off and start again. I noticed an orange light with no flashes on the motherboard above the ram, then a red light would flash and it would restart again. This continued for a few minutes and no signal was being sent to the monitor so I held down the power button to turn the system off. When it booted it told me that the reset was not successful. Here are the event logs that were saved since then. I also noticed on boot today in this sequence an orange, red, white then green light, is this normal?
 

Attachments

  • application events.zip
    10.9 KB · Views: 75
  • event logs.zip
    11.3 KB · Views: 98
ubuysa

ubuysa

The BSOD Doctor
Sorry for the late reply.

Your logs don't go back very far, they only cover part of the 5th and 6th Jan. That's a shame, because looking though a long log history can often reveal things you wouldn't otherwise notice.

Your Application log contains nothing of interest.

I can see the failed reset in your System log, though there are no entries that might indicate why - but that it wouldn't reset is a concern. I think the advice to clean install is good.

The AMDRyzenMasterDriverV17 error I see quite a lot and I do';t think that this is the source of your crashes, but it's not something you want to see, so I'd take the above advice to uninstall it.

Otherwise the logs don't help at all really. Have a look in C:\Windows\Mindumps and check that there are no .dmp files in there with time and date stamps around the time of your crashes. Upload any dumps that are related.

Also check in C:\Windows\LiveKernelReports to see whether there are any .dmp files in there (these are dumps taken on the fly as the kernel recovers from an error). Upload any dumps that have related time and date stamps.

I'm not the best person to ask about those motherboard LEDs (that is what you mean, right?), but that is what I'd expect to see during the POST process. It's only if any of them stay on that you need to worry. If you look in the manual for your motherboard you'll find a description of those LEDs in there.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
W10 clean install instructions:

Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch
 
M

Mark1999

Member
Thank you guys for the help. There are some minidumps I found yesterday. However it told me that I didn't have admin permission to open the file, which is strange because my user profile is the only one on the pc. I will check again tomorrow and attempt the clean windows installation on Monday. I will report back with updates for further information.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Mark1999 said:
Thank you guys for the help. There are some minidumps I found yesterday. However it told me that I didn't have admin permission to open the file, which is strange because my user profile is the only one on the pc. I will check again tomorrow and attempt the clean windows installation on Monday. I will report back with updates for further information.
Click to expand...
You don't need to open them, just upload them.
 
You must log in or register to reply here.
Top