pc wont post with xmp profile on

willowwwowo

willowwwowo

Member
(spec list at bottom of post)

Hello, i have had many issues with the pc i ordered since i got it around a year ago and have already RMAd it twice and do want to do that again so i am turning to the forums (i have ram replacement and a motherboard replacement in 2 different returns)

the issue i am having is the pc wont POST when i have the XMP profile on in bios, i am the latest version of bios for my motherboard, the pc will only post when i use it in the default speeds of 2133mhz, this is a major inconveneince to me as its greatly impacting the performance of the games i play competitively.

the solutions i have tried are, reseating ram, trying different ram configs with XMP on and i even tried reseating the gpu. this problem appeared to have started since i had a monitor blackout where my gpu drivers uninstalled themself and my gpu was yellow flagging in device manager. since i had this issue the pc wont restart properly when i tell window to do a restart, it will just turn off instead of restarting.

if anyone can think of any fixes instead of returning yet again that would be great

thanks!

CasePCS PRISM-X ARGB MID TOWER CASE
Promotional ItemGet Company of Heroes™ 3 when you buy select AMD Ryzen™ 5000 Series processors!
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Processor (CPU)AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
MotherboardGIGABYTE B550 GAMING X V2 : DDR4, USB 3.2 - ARGB Ready
Memory (RAM)32GB Corsair VENGEANCE DDR4 3200MHz (4 x 8GB)
Graphics Card12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st Storage Drive2TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
2nd Storage Drive1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor CoolingCORSAIR iCUE H100i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting50cm RGB LED Strip
Extra Case Fans1x PCS ARGB LED Fan
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 11 Professional 64 Bit - inc. Single Licence
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserFirefox™
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 12 to 15 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
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SpyderTracks

SpyderTracks

We love you Ukraine
So after PCS had RMAd it, they would have set XMP to test and returned it.

So when you received it back from RMA it wouldn’t boot?

Or you then changed it? Or PCS hadn’t set the XMP?
 
willowwwowo

willowwwowo

Member
SpyderTracks said:
So after PCS had RMAd it, they would have set XMP to test and returned it.

So when you received it back from RMA it wouldn’t boot?

Or you then changed it? Or PCS hadn’t set the XMP?
Click to expand...

it came back to me with xmp working, but then all of a sudden the pc wouldnt post with xmp on and i have to clear cmos and run it at 2133mhz
(sorry for the delayed response, busy day)
 
SpyderTracks

SpyderTracks

We love you Ukraine
willowwwowo said:
it came back to me with xmp working, but then all of a sudden the pc wouldnt post with xmp on and i have to clear cmos and run it at 2133mhz
(sorry for the delayed response, busy day)
Click to expand...
So what changed before it wouldn't post?

Did you apply any boost in the BIOS, or add any software like Afterburner or PrecisionX or any change any settings in Gigabyte motherboard software? Or move the PC? Anything out of the norm that may translate?
 
willowwwowo

willowwwowo

Member
SpyderTracks said:
So what changed before it wouldn't post?

Did you apply any boost in the BIOS, or add any software like Afterburner or PrecisionX or any change any settings in Gigabyte motherboard software? Or move the PC? Anything out of the norm that may translate?
Click to expand...
as i said in my original post it may have stemmed from this issue
"this problem appeared to have started since i had a monitor blackout where my gpu drivers uninstalled themself and my gpu was yellow flagging in device manager. since i had this issue the pc wont restart properly when i tell window to do a restart, it will just turn off instead of restarting."

i do use afterburner for temp monitoring but i havent applied any settings that arent default
i did not apply any settings that PCS hadnt done for me
 
willowwwowo

willowwwowo

Member
willowwwowo said:
as i said in my original post it may have stemmed from this issue
"this problem appeared to have started since i had a monitor blackout where my gpu drivers uninstalled themself and my gpu was yellow flagging in device manager. since i had this issue the pc wont restart properly when i tell window to do a restart, it will just turn off instead of restarting."

i do use afterburner for temp monitoring but i havent applied any settings that arent default
i did not apply any settings that PCS hadnt done for me
Click to expand...
my afterburner settings for the sake of it
1702587379617.png
1702587348533.png
 
SpyderTracks

SpyderTracks

We love you Ukraine
willowwwowo said:
as i said in my original post it may have stemmed from this issue
"this problem appeared to have started since i had a monitor blackout where my gpu drivers uninstalled themself and my gpu was yellow flagging in device manager. since i had this issue the pc wont restart properly when i tell window to do a restart, it will just turn off instead of restarting."
Click to expand...
When was that issue? After the RMA?

What were you doing at the time, what software were you running?
 
willowwwowo

willowwwowo

Member
SpyderTracks said:
When was that issue? After the RMA?

What were you doing at the time, what software were you running?
Click to expand...
the monitor blackout was.. probably a month ish after i got it back, i was just playing minecraft at the time and i tried restarting the system to fix it where i noticed my second monitor was no longer working, i reinstalled the drivers after that then it appeared to have fixed itself. then the XMP problem started a week ish later, ive just been dealing with the bad memory speeds since
 
SpyderTracks

SpyderTracks

We love you Ukraine
This may be best to follow @ubuysa advice and upload logs and dump files, if you could go through the following and hopefully he can take a look when he's next online

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...
www.pcspecialist.co.uk www.pcspecialist.co.uk

While you're at it, if you could create a bootable Memtest86 USB, there's a guide on how to do it on this page:

www.memtest86.com

MemTest86 - Download now!

Download your free copy of MemTest86 here for USB.
www.memtest86.com

Do a full pass with that which should highlight if the RAM is somehow compromised.
 
willowwwowo

willowwwowo

Member
SpyderTracks said:
This may be best to follow @ubuysa advice and upload logs and dump files, if you could go through the following and hopefully he can take a look when he's next online

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...
www.pcspecialist.co.uk www.pcspecialist.co.uk

While you're at it, if you could create a bootable Memtest86 USB, there's a guide on how to do it on this page:

www.memtest86.com

MemTest86 - Download now!

Download your free copy of MemTest86 here for USB.
www.memtest86.com

Do a full pass with that which should highlight if the RAM is somehow compromised.
Click to expand...
ill do that quick now, ill dump the results here i assume?
 
willowwwowo

willowwwowo

Member
SpyderTracks said:
This may be best to follow @ubuysa advice and upload logs and dump files, if you could go through the following and hopefully he can take a look when he's next online

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...
www.pcspecialist.co.uk www.pcspecialist.co.uk

While you're at it, if you could create a bootable Memtest86 USB, there's a guide on how to do it on this page:

www.memtest86.com

MemTest86 - Download now!

Download your free copy of MemTest86 here for USB.
www.memtest86.com

Do a full pass with that which should highlight if the RAM is somehow compromised.
Click to expand...
1) i do not have a minidumps folder as i have never BSOD with this pc
2) all the relevant information i could gather from @ubuysa 's post is here
3) sadly i am not in possession of a usb stick right now :/ is there a live software solution i could use?
 
SpyderTracks

SpyderTracks

We love you Ukraine
willowwwowo said:
could i make a partition on my external backup drive and image it on that? if not ill just buy one tomorrow and do the test then
Click to expand...
You may well be able to, but I think it will format the entire drive, I'm not certain, it may be clearer on the instructions.
 
SpyderTracks

SpyderTracks

We love you Ukraine
willowwwowo said:
in that case ill just grab a USB stick tomorrow and get back to you, sorry for the delay, but thanks for the help so far :)
Click to expand...
No pressure on time, whenever you can. Gives @ubuysa time to analyse the logs, he find something that leaps out.

I doubt very much it is the RAM, but it's an important test. Something complicating overclocking the memory fabric of the CPU, I would have though more likely something to do with the motherboard since you've had CPU and RAM replaced already, but it's never safe to assume things, always test the symptoms firstly to rule them out.

IIRC that generation on the X570 and B550 boards, there were a few that came with PBO overclock applied out of the factory for some unknown reason, although if I recall they were mostly Asus boards, but that's certainly something that could attribute to these symptoms.
 
Bhuna50

Bhuna50

Author Level
willowwwowo said:
got it around a year ago
Click to expand...

Sorry to intervene on some good advice / help but how close are you to having the PC one year?

As these aren’t official support forums,if you are still within a year, log your issue with PCS now so your warranty doesn’t expire whilst trying these remedies in case it is a hardware issue if some sort.
 
willowwwowo

willowwwowo

Member
Bhuna50 said:
Sorry to intervene on some good advice / help but how close are you to having the PC one year?

As these aren’t official support forums,if you are still within a year, log your issue with PCS now so your warranty doesn’t expire whilst trying these remedies in case it is a hardware issue if some sort.
Click to expand...
sorry for the delayed response, i think i have around 3 months until i come up on the one year, and since ive already had so many returns im just hoping to sort this one myself if possible
 
Bhuna50

Bhuna50

Author Level
willowwwowo said:
sorry for the delayed response, i think i have around 3 months until i come up on the one year, and since ive already had so many returns im just hoping to sort this one myself if possible
Click to expand...
Theres no problem in that, but just be careful how close you get to the one year as dont want to let time fly by and it go out of warranty.

3 months is plenty of time though :D
 
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