Poor communication, PCS
- Thread starter adahil
- Start date
tom_gr7
Life Serving
Always call mate, they are mega busy at the moment.
Check the waiting times before you call. http://www.pcspecialist.co.uk/call-waiting/
Check the waiting times before you call. http://www.pcspecialist.co.uk/call-waiting/
As Xoil said, phoning them is the quickest way to get through to PCS,
Emails will be answered but it can take upto 2 working days when they are busy.
The Live Chat only gets answered when someone is free to do so, which isn't always the case especially when they are busy.
You can check out the call waiting times here so you can check before you ring to see how busy the lines are.
Emails will be answered but it can take upto 2 working days when they are busy.
The Live Chat only gets answered when someone is free to do so, which isn't always the case especially when they are busy.
You can check out the call waiting times here so you can check before you ring to see how busy the lines are.
adahil - I have just looked at your emails.
1. Yes the amendments you made to your order have been noted. You can see them on your account online and they will of course be added to your order. This is what we have the sub order system for which you used and received a confirmation for.
2. Once we receive your case we will send you an email to confirm this. It has not been booked in yet, but as soon as it is booked in we will confirm receipt.
3. The exact status of your order is exactly as it states on your account when you login: Pre-Production. There is a fully detailed description of what Pre-Production means and what statuses will follow on your account when you login.
4. As you noticed on your account your order is awaiting the FX-4100 processor. Just like it states that it is out of stock at the moment, as soon as it arrives into stock your account will be updated to confirm this.
Our whole production process is fully automated and you will received email updates as your order progresses and text messages once it is dispatched, along with your consignment number. We are very busy at the moment, especially just after the Xmas period but please be assured that you will be kept updated as your order progresses.
1. Yes the amendments you made to your order have been noted. You can see them on your account online and they will of course be added to your order. This is what we have the sub order system for which you used and received a confirmation for.
2. Once we receive your case we will send you an email to confirm this. It has not been booked in yet, but as soon as it is booked in we will confirm receipt.
3. The exact status of your order is exactly as it states on your account when you login: Pre-Production. There is a fully detailed description of what Pre-Production means and what statuses will follow on your account when you login.
4. As you noticed on your account your order is awaiting the FX-4100 processor. Just like it states that it is out of stock at the moment, as soon as it arrives into stock your account will be updated to confirm this.
Our whole production process is fully automated and you will received email updates as your order progresses and text messages once it is dispatched, along with your consignment number. We are very busy at the moment, especially just after the Xmas period but please be assured that you will be kept updated as your order progresses.
adahil
Gold Level Poster
I should probably point out that PCS have been in constant contact today as my order has breezed through the building stage.
I should also probably apologise for being so impatient with this thread.... :$
Its totally PCSs fault though for getting me so damn excited for my new pc!!!!!!
I should also probably apologise for being so impatient with this thread.... :$
Its totally PCSs fault though for getting me so damn excited for my new pc!!!!!!