Possible HDD failure?

W

wndlf

New member
I have used a new laptop ordered from pcspecialist for about 2 weeks. It had no problem until yesterday when it start showing an error message

"Status: Oxc00000e9

Info: An unexpected I/O error has occurred."

everytime I started the laptop and failed to boot.. I formatted the HDD and reinstalled windows. As soon as I finished reinstallation and tried to make a backup using windows 7 built in backup program, it failed with the I/O error message. I ran the check disk application chkdsk /r to C drive and now at 13%, laptop froze and currently is not progressing after 3hours. What should I do?
 
Kai121

Kai121

Bronze Level Poster
Ask anyone if they have dropped the laptop while it has been running as it could have damaged the disk (Which would explain why re-installing windows didn't work and why it constantly freezes at 13% on chkdsk as it cannot get past the damaged sector), and phone PCS tomorrow and speak to the techs, they will probably want to RMA it to find out whats wrong.

Tel: 0844 499 4000
http://www.pcspecialist.co.uk/call-waiting/
Monday - Friday 9am - 5pm (Saturdays 9am - 1pm)
 
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