Possibly returning my new build!

I

ImStefan

Member
Hi guys, so recently I just received my new pc from Pcspecialist and from the day I got it I have been getting blue screen errors alone with start up errors. I have tried multiple test to find the problem and nothing is simply working. I am no computer expert this is the reason why I came to this company for them to build the pc for me so I’m not overly confident in trying much more to fix the problems.

I received the pc - June 5th and have got atleast 2/3 blue screen errors everyday!

Tonight my pc crashed and when I tried booting It up again I had a black screen with
“Checking Media Presence”
“Media Present.....”
“Start HTTP Boot Over”

I don’t know how these issues weren’t spotted during the 3 days of testing my pc went threw as the errors happen so frequently?
 
SpyderTracks

SpyderTracks

We love you Ukraine
ImStefan said:
Hi guys, so recently I just received my new pc from Pcspecialist and from the day I got it I have been getting blue screen errors alone with start up errors. I have tried multiple test to find the problem and nothing is simply working. I am no computer expert this is the reason why I came to this company for them to build the pc for me so I’m not overly confident in trying much more to fix the problems.

I received the pc - June 5th and have got atleast 2/3 blue screen errors everyday!

Tonight my pc crashed and when I tried booting It up again I had a black screen with
“Checking Media Presence”
“Media Present.....”
“Start HTTP Boot Over”

I don’t know how these issues weren’t spotted during the 3 days of testing my pc went threw as the errors happen so frequently?
Click to expand...
You just need to ask for help and all shall be revealed.

Can you post your full specs from the order page?
 
ubuysa

ubuysa

The BSOD Doctor
As above, please post the full spec from the order so that we all know what we're dealing with.

From your symptoms it sounds like the boot drive was not found. If you have an M.2 drive as your boot drive try removing the locking screw, remove the drive and then replace it ensuring it's fully home. Then replace the locking screw (it doesn't need to be over-tightened). We've had a couple of builds (out of hundreds remember) that have been resolved by removing and replacing the M.2 drive.
 
I

ImStefan

Member
SpyderTracks said:
You just need to ask for help and all shall be revealed.

Can you post your full specs from the order page?
Click to expand...

Case THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
MotherboardGigabyte B450 AORUS ELITE: DDR4, USB 3.1 - RGB Ready
Memory (RAM)16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card8GB NVIDIA GEFORCE RTX 2060 SUPER - HDMI, DP - VR Ready!
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 120 Series RGB High Performance Liquid Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting50cm RGB LED Strip
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
 
I

ImStefan

Member
ubuysa said:
As above, please post the full spec from the order so that we all know what we're dealing with.

From your symptoms it sounds like the boot drive was not found. If you have an M.2 drive as your boot drive try removing the locking screw, remove the drive and then replace it ensuring it's fully home. Then replace the locking screw (it doesn't need to be over-tightened). We've had a couple of builds (out of hundreds remember) that have been resolved by removing and replacing the M.2 drive.
Click to expand...
I’ll give this a try
 
I

ImStefan

Member
So I took the m.2 drive out and put it back in. But I am still getting the “checking media presence” error on boot up unfortunately
 
SpyderTracks

SpyderTracks

We love you Ukraine
ImStefan said:
No i haven't. What should it be and how do i go about that?
Click to expand...

Unplug any USB keys or DVD/CD you have in the system.

In the BIOS, which you access from windows, go in there to the boot order and make sure it's set on the windows boot manager as the first boot option:

www.laptopmag.com

How to enter the BIOS on Windows 10

Here's how to enter the BIOS in Windows 10
www.laptopmag.com www.laptopmag.com

Then make sure the 1st boot device is marked "UEFI" probably windows boot manager

1592955705300.png


Make sure you save and exit when finished.
 
I

ImStefan

Member
Boot option #1 - UEFI: HTTP IP4 Realtek PCle GBE Family Controller
Boot option #2 - UEFI: PXE IP4 Realtek PCle GBE Family Controller
Boot option #3 - UEFI: HTTP IP6 Realtek PCle GBE Family Controller
Boot option #4 - UEFI: PXE IP6 Realtek PCle GBE Family Controller
Boot option #5 - Windows Boot Manager (256GB PCS PCle M.2 SSD)

These where the default boot options. Should I make any changes?
 
SpyderTracks

SpyderTracks

We love you Ukraine
ImStefan said:
Boot option #1 - UEFI: HTTP IP4 Realtek PCle GBE Family Controller
Boot option #2 - UEFI: PXE IP4 Realtek PCle GBE Family Controller
Boot option #3 - UEFI: HTTP IP6 Realtek PCle GBE Family Controller
Boot option #4 - UEFI: PXE IP6 Realtek PCle GBE Family Controller
Boot option #5 - Windows Boot Manager (256GB PCS PCle M.2 SSD)

These where the default boot options. Should I make any changes?
Click to expand...
As said, boot manager needs to be number 1
 
SpyderTracks

SpyderTracks

We love you Ukraine
ImStefan said:
Ok done that. Booted up fine after save and restart. But what should I do about the blue screen errors?
Click to expand...
Have you set up windows fully ie applied all updates? Have you made sure your gpu drivers are up to date?

Without knowing what the BSOD code is it’s not really possible to advise specifically.
 
I

ImStefan

Member
SpyderTracks said:
Have you set up windows fully ie applied all updates? Have you made sure your gpu drivers are up to date?

Without knowing what the BSOD code is it’s not really possible to advise specifically.
Click to expand...
Yes, windows and drivers are all up to date.

A few BSOD errors im getting are -
System Service Exception Error
Critical Process Died
Memory Management Error
 
I

ImStefan

Member
Its really weird, they happen when i play Warzone, Fortnite, Valorant but when i play League of Legends I never get any!?
 
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