Prices with a lot of difference and incorrect descriptions

[emichi]

English:

I have several days (more than two weeks) creating the budgets since I want to buy a laptop. Or maybe two. The other for my son.

A few days ago I made the budget for the 17.3 "DEFIANCE V. Today I was determined to have it and when I go to make the purchase I see that it is 54 euros more than two days ago.

A laptop with heating problems, whose solution by BIOS is to make an undervolt, and the keys with little time their letters are erased ... and now costs 54 euros more.

I understand that prices may fluctuate according to the market. But I do not understand it in a product that has presented constant problems.

I will continue waiting. I have seen the same model with similar features in another reliable site. And cheaper. I bought my current laptop on that other website. But my son's was bought from PCs. But those huge differences from one day to the next in the prices ... and if you add to that the non-updating of the BIOS for the RECOIL II and its very scarce AC adapter ..
And on the DEFIANCE V I read in FEATURES: 144Hz IPS screen.
But when you set it up they say it's LED. I have many doubts

In a well-known laptop forum that has a good number of users there has been a lot of talk about these issues. Especially RECOIL II. Luckily a representative of PCs has been by those threads and has generated more cogency on these issues.

But I think the solution is not that.

To generate more confidence you need to be clear about things.

They are laptops made to measure. Configured to measure. The type of user who wants PC products looks for something more. Find information about what you buy. And if this information is not complete or is erroneous ... it distances the users. AND NOT. It is NOT random.

One part of my job is to give conferences at congresses in the center of Barcelona. Can you imagine that I say something that is not true, or that is wrong? That would not generate confidence. The same applies to PCs.

I know they try to do things better on PCs. But it's not enough. I do not want you to take my words as an insult. But as a criticism of a user. A criticism that only seeks to offer products with good support behind.

I prefer to come to the official PC forum and say what I think and not go to other forums to express it.
Thanks Sr.


spanish:
Llevo varios días (más de dos semanas) creandome los presupuestos ya que deseo comprar un laptop. O quizás dos. El otro para mi hijo.

Hace unos pocos días me hice el presupuesto para el 17,3" DEFIANCE V. Hoy ya estaba decidido a tenerlo y cuando voy a hacer la compra veo que vale 54 euros más que hace dos días.

Un laptop con problemas de calentamiento, cuya solución por BIOS es hacer un undervolt, y las teclas con poco tiempo se borran sus letras...y ahora cuesta 54 euros más.

entiendo que los precios pueden fluctuan acorde al mercado. Pero no lo entiendo en un producto que ha presentado problemas constantes.

Seguiré esperando. He visto el mismo modelo con similares caracteristicas en otro sitio confiable. Y más barato. mi laptop actual lo compré en ese otro sitio web. Pero el de mi hijo fue comprado a PCs.

Pero esas diferencias tan enormes de un día para otro en los precios....y si a eso se le suma la no actualización de la BIOS para el RECOIL II y su muy escaso adaptador CA ..
Y sobre el DEFIANCE V leo en FEATURES: 144Hz IPS screen.
Pero al configurarlo dicen que es LED.Tengo muchas dudas

En un foro de laptop conocido que tiene una buena cantidfad de usuarios se ha estado hablando mucho sobre estos temas. Sobre todo del RECOIL II. Por suerte un representante de PCs ha estado por esos hilos y ha generado más cofianza sobre estos temas.

Pero estimo que la solución no es esa.

para generar más confianza se necesita ser claros en la cosas.

Son laptops hechas a medida. Configuradas a medida. El tipo de usaurio que quiere los productos de PCs busca algo más. Busca información de lo que compra. Y si esta información no es completa o es errónea...aleja a los usuarios. Y NO. NO es algo aleatorio.

Una parte de mi trabajo es dar conferencias en congresos en el centro de Barcelona. ¿Se imaginan que yo diga algo que no sea cierto, o que sea equivocado? Eso no generaría confianza. Lo mismo se aplica a PCs.

Se que se esfuerzan por hacer mejor las cosas en PCs. Pero no es suficiente. No deseo que se tomen mis palabras como un insulto. Sino como una crítica de un usuario. Una crítica que sólo busca que se ofrezcan productos con buen soporte detrás.

Prefiero venir al foro oficial de PCs y decir lo que pienso y no ir a otros foros para espresarlo.

Gracias por leerme

 

[SpyderTracks]

Might be worth emailing this to PCS directly as they don’t typically monitor these forums and none of us work for PCS

 

[emichi]

I will.

Thank you Sr.

 

[ubuysa]

I don't work for PCS but I do know that prices of components change on an almost daily basis. If you search these fora you'll see that the issue of price changes on the configurator has been brought up several times before. My advice would always be to 'buy it when you see it', and that's not just for computers it's for anything. I learned this lesson decades ago when buying my first brand new car. I'd slowly saved the deposit and arranged a private loan for the balance only to find that the price had gone up in the meantime. Prices change. That's life. The English proverb 'strike when the iron is hot' applies.

I assume you're talking about the Defiance V? I have stated several times on other posts about the heat issues with this particular laptop that I believe it has an inherent design problem, and I agree with you that a BIOS update to undervolt it isn't a solution, it's a workaround. My honest advice to you would be to consider a different model of laptop.

This comment of yours it very serious however....

They are laptops made to measure. Configured to measure. The type of user who wants PC products looks for something more. Find information about what you buy. And if this information is not complete or is erroneous ... it distances the users. AND NOT. It is NOT random.

One part of my job is to give conferences at congresses in the center of Barcelona. Can you imagine that I say something that is not true, or that is wrong? That would not generate confidence. The same applies to PCs.

You are accusing PCS here of lying, or at best, misrepresentation. The forum rules do not permit you to '...tarnish the reputation or good name of PC Specialist Ltd...'. PCS have channels for dealing with complaints and I agree with SpyderTracks that contacting PCS directly is your only option.

I spent much of my working life giving technical presentations for sometimes hundreds of people at a time. I can honestly say, hand on heart, that I have given out erroneous or just plain wrong information on a multitude of occasions and the sky didn't fall in. Nobody is perfect, as a presenter you pass on information that you believe to be correct at the time, or even information which is correct at the time but which later changes. TBH I've lost count of the number of times I've told a group of delegates that it works like this, only to have someone in the audience say; "it's just changed and it doesn't do that anymore". What does the audience think? They think you're human. They understand that things change.

 

[emichi]

...You are accusing PCS here of lying...[/U].

I feel you misunderstand my words. I do not accuse them of lying. I guess like any other company they strive to give a sincere service. As I said before and I repeat again: Yes, they put incorrect descriptions in their products

buy a pc that they tell you is IPS and when you sell one that is LED ... it is NOT a good idea of an adequate service
Buy a PC that they tell you that they have G-SYNC and the one they sell you DOES NOT have it is not good service

the incorrect information of the G-SYNC already corrected it in its time. But can you imagine those people who bought a product thinking that it had G-SYNC and it was not? Do you think they are happy?
Or right now about the 17.3 "DEFIANCE V. In features I can read: FEATURES: 144Hz IPS screen, but in the configurator I read: LED.

The main difference between them both is, the IPS is a ‘Panel technology’ while the LED is a ‘Backlight technology.’ An LED backlit display can have an IPS, or TN display. Similarly, an IPS panel can have an LED. But it really is CONFUSED if they are not clear about what they sell

For me or my company it is a SERIOUS problem to buy a product sold as IPS and that is not true. I want to insist that what I say is not taken as an aggression, but as something to keep in mind to improve services.
We can continue talking about these things (always respectfully) but I know that you do not work for PCs ... I also want to say that when someone writes here in the forum, it does not do so with the intention of discrediting, but to express their discomfort or disagreement . This is my case. If I gave the wrong impression, I apologize

Anyway, I'm still waiting for PCs to reply to the emails I sent them
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Siento que malinterpretas mis palabras. No les acuso de mentir. Supongo que como cualquier otra empresa ellos se esfuerzan por dar un servicio sincero. Ccomo ya dije antes y vuelvo a repetir: Sí, ponen descripciones incorrectas en sus productos

comprar un pc que te dicen que es IPS y al te vende uno que es LED...NO es buena idea de un servicio adecuado
Comprar un pc que te dicen que tiene G-SYNCy el que te venden NO lo tiene no es buen servicio

la información incorrecta del G-SYNC ya la corrigieron en su tiempo. ¿Pero te imaginas aquellas personas que compraron un producto pensando que tenia G-SYNCy no lo era? ¿Crees que estan felices?

O ahora mismo acerca del 17,3" DEFIANCE V. En features puedo leer: FEATURES: 144Hz IPS screen. Pero en el configurador leo: LED

Para mi o mi empresa supone un problema SERIO comprar un producto vendido como IPS y que no sea cierto.

Podemos seguir hablando sobre estas cosas (siempre desde el respeto) pero se que ustedes no trabajan para PCs...También quiero decir que cuando alguien escribe aquí en el foro NO lo hace con la intencion de desacreditar, sino para expresar su malestar o disconformidad. Este es mi caso. Si he dado una impresión equivocada pido disculpas

De todas formas aún estoy esperando que PCs contesten a los email que les he enviado


Quiero insistir en que lo que digo no se tome como un agresión, sino como algo a tener presente para mejorar los servicios

 

[emichi]

Anyway, if you like, we can put this conversation on hold while I wait for the official response from PCs.
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de todas formas, si les parece bien, podemos poner en pausa esta conversacion mientras espero la respuesta oficial de PCs.

 

[ubuysa]

If you search these fora you'll find that the issue of panel descriptions has been raised in the past and in general if you have doubts about what is being described you should contact PCS directly before ordering. In their terms and conditions (https://www.pcspecialist.co.uk/terms/) you'll see the following (my underlining)...

...Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

...which means that if you have any doubt then confirm before ordering.


In addition their terms and conditions also say...

If you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.

...which means that if what you received is not what you expected then you can return the computer and get your money back.

Again, I don't work for PCS but the general advice we give is that it is much better to contact PCS by phone than email (except in the case of cancellation). I appreciate that this is a problem for you from abroad, but PCS are a UK based company. In addition today is Sunday so you won't get any reply today.

 

[mdwh]

Perhaps the OP was a bit blunt, though at the same time I don't think it's unreasonable to point out inaccuracies. The ToS is written as typical paranoid-guard for someone suing them because of what's on the website, but that doesn't mean it isn't a Good Thing to be accurate in my opinion.

Yes it's true that one can return them - a ToS doesn't trump someone's legal rights. But it seems better for both buyers and PCS to avoid reaching that stage where possible. When I pointed out a discrepancy on the forums about one of the descriptions recently, I was pleased to see it was fixed up quickly.

 

[Tony1044]

I can see both sides of the argument. Mistakes happen but in my experience it's how they're handled that really matters. But by the same token you want and need to have faith that the information given will be accurate.

And let's face it with PCS, it is far more than it isn't.

I once gave a presentation where I was challenged on the information. At the time I wrote it the day before it was indeed fully true and accurate. However Microsoft changed it that very morning of the presentation and I was challenged. Not unreasonable.

That's one of the reasons now that all my documents and presentations have an "accurate at time of writing" statement.