Problem with keyboard/mouse .... sticky keys virus?

[Entrepreneur3636]

Hi guys,

I hope someone can help me.

A couple of months ago (or so) my computer stopped working after I had a problem with my keyboard; it suddenly started typing different letters than I was wanting to type and "sticky keys" pop ups started appearing. It was frustrating. Then soon after, my computer just wouldn't start.

Before it stopped working, I ran my anti virus software but it didn't find any viruses.

My computer wouldn't repair itself and I was faced with the blue screen of death (process died critical). Thankfully, I received help from some great guys in this forum to reinstall Windows and I got my computer back up and running. It's been working great for weeks, but now suddenly again I am facing the same problem!

It hasn't broken my computer yet - no blue screen of death - but the same thing's happening and I'm worried my computer will stop working again.

This time, it started with the mouse not working properly - when I tried to highlight something it highlighted everything. Then, within minutes, my keyboard started playing up too.

I've tried restoring my computer to a previous point, updating the drivers, and turning sticky keys off. It hasn't helped.

I really am starting to think it could be a virus.

Does anyone know why this is happening? Can anyone help me? It would be much appreciated!

Thanks,

Zoe.

 

[SpyderTracks]

Hi guys,

I hope someone can help me.

A couple of months ago (or so) my computer stopped working after I had a problem with my keyboard; it suddenly started typing different letters than I was wanting to type and "sticky keys" pop ups started appearing. It was frustrating. Then soon after, my computer just wouldn't start.

Before it stopped working, I ran my anti virus software but it didn't find any viruses.

My computer wouldn't repair itself and I was faced with the blue screen of death (process died critical). Thankfully, I received help from some great guys in this forum to reinstall Windows and I got my computer back up and running. It's been working great for weeks, but now suddenly again I am facing the same problem!

It hasn't broken my computer yet - no blue screen of death - but the same thing's happening and I'm worried my computer will stop working again.

This time, it started with the mouse not working properly - when I tried to highlight something it highlighted everything. Then, within minutes, my keyboard started playing up too.

I've tried restoring my computer to a previous point, updating the drivers, and turning sticky keys off. It hasn't helped.

I really am starting to think it could be a virus.

Does anyone know why this is happening? Can anyone help me? It would be much appreciated!

Thanks,

Zoe.

What AV do you use? Do you use any torrented or cracked programs?

 

[Entrepreneur3636]

What AV do you use? Do you use any torrented or cracked programs?

Hi Spydertracks,

I use McAfee.

But I've just been checking out this forum about the best anti virus software and I can see that Windows Defender, and Malwarebytes, are recommended. So I've just uninstalled my McAfee!

I've just installed the free version of Malwarebytes as I type this - it's the trial version, that lasts for 14 days - would you recommend that I invest in the premium version?

Not sure if this is going to solve my problem because no viruses have been found (my keyboard is working okay at the moment, but in the past it worked and then didn't work).

 

[SpyderTracks]

I've just installed the free version of Malwarebytes as I type this - it's the trial version, that lasts for 14 days - would you recommend that I invest in the premium version?

You can't run multiple scanners at the same time, so you'd need to end the trial on malwarebytes, otherwise it will conflict with defender and slow your system right down.

Not sure if this is going to solve my problem because no viruses have been found (my keyboard is working okay at the moment, but in the past it worked and then didn't work).

If your system was compromised, the AV is rendered useless, so it wouldn't report a virus anyway. A good virus will make you believe there is no virus, that's the point of them. AV packages are only really there for prevention, but if you were to download and install a compromised program or package, there's not much the AV can do to stop it, that's not what they're intended for.

McAfee is pretty awful really, I wouldn't touch it with a bargepole.

Can you take a screenshot of your windows update page?

 

[Martinr36]

Hi Spydertracks,

I use McAfee.

But I've just been checking out this forum about the best anti virus software and I can see that Windows Defender, and Malwarebytes, are recommended. So I've just uninstalled my McAfee!

I've just installed the free version of Malwarebytes as I type this - it's the trial version, that lasts for 14 days - would you recommend that I invest in the premium version?

Not sure if this is going to solve my problem because no viruses have been found (my keyboard is working okay at the moment, but in the past it worked and then didn't work).

Windows defender is fine, don't really need anything else

 

[Entrepreneur3636]

You can't run multiple scanners at the same time, so you'd need to end the trial on malwarebytes, otherwise it will conflict with defender and slow your system right down.


If your system was compromised, the AV is rendered useless, so it wouldn't report a virus anyway. A good virus will make you believe there is no virus, that's the point of them. AV packages are only really there for prevention, but if you were to download and install a compromised program or package, there's not much the AV can do to stop it, that's not what they're intended for.

McAfee is pretty awful really, I wouldn't touch it with a bargepole.

Can you take a screenshot of your windows update page?

Windows defender is fine, don't really need anything else

Hi SpyderTracks,

Thanks for the advice, I've disabled the trial on Malwarebytes!

Here are screenshots of my Windows Update page (I can't see any updates that have happened over the past days though.

Thanks,

Zoe

P.S. My keyboard is working fine at the moment. Not sure if it will continue to, but hoping this is a good sign!

 

[SpyderTracks]

Hi MartinR36,

Thanks for the advice, I've disabled the trial on Malwarebytes!

Here are screenshots of my Windows Update page (I can't see any updates that have happened over the past days though.

Thanks,

Zoe

Not the history page, the windows update front page if poss?

 

[Entrepreneur3636]

Not the history page, the windows update front page if poss?

This page?

 

[SpyderTracks]

This page?

You've got optional updates waiting, you need to install those too.

Also, what keyboard do you use? Is it wired or wireless?

 

[Entrepreneur3636]

You've got optional updates waiting, you need to install those too.

Also, what keyboard do you use? Is it wired or wireless?

Thanks, I'll do that!

My keyboard is wired.

 

[Entrepreneur3636]

You've got optional updates waiting, you need to install those too.

Also, what keyboard do you use? Is it wired or wireless?

I've just noticed that it says under my device security settings "Standard harware security not supported".

It's an expensive computer, from PCSpecialist, and is very fast, so I don't know why hardware security isn't supported. I don't suppose you can shed any light on this?

 

[Entrepreneur3636]

Hi guys,

I have an expensive computer, from PCspecialist, that's really fast, but I have just noticed that it says "standard hardware security isn't supported".

I have looked at my system information and it says that "secure boot state" is "unsupported".

Can anyone please help me with this?

Thanks,

Zoe

 

[SpyderTracks]

Hi guys,

I have an expensive computer, from PCspecialist, that's really fast, but I have just noticed that it says "standard hardware security isn't supported".

I have looked at my system information and it says that "secure boot state" is "unsupported".

Can anyone please help me with this?

Thanks,

Zoe

If you go into the BIOS, is secure boot enabled? It sounds like windows has been installed without it, you can enable it and then reconfigure windows:

How to enable Secure Boot on PC to install Windows 11

Windows 11 requires Secure Boot, and in this guide, we'll show you how to check and enable the feature.

www.windowscentral.com

If it is enabled in the BIOS, then I think it's likely related to your keyboard issues, and very likely a nasty trojan or even a bootloader that's compromised at a low level.

 

[Entrepreneur3636]

If you go into the BIOS, is secure boot enabled? It sounds like windows has been installed without it, you can enable it and then reconfigure windows:

How to enable Secure Boot on PC to install Windows 11

Windows 11 requires Secure Boot, and in this guide, we'll show you how to check and enable the feature.

www.windowscentral.com

If it is enabled in the BIOS, then I think it's likely related to your keyboard issues, and very likely a nasty trojan or even a bootloader that's compromised at a low level.

Hi again,

Just to let you know I have Windows 10 not 11.

I have no idea if Secure Boot is enabled in the BIOS because after I restart my computer and hit the "delete" button to access the BIOS, I can't see anything in there that mentioned "Secure Boot". It does say in my System Info that it's not enabled though!

I'll check out the link you've given me to see if that helps.

P.S. my BIOS says it's "Legacy" under my Systems Settings' summary.

 

[SpyderTracks]

Just to let you know I have Windows 10 not 11.

Yeah, that's just in relation to preparing for a windows 11 upgrade, but it's on windows 10.

I have no idea if Secure Boot is enabled in the BIOS because after I restart my computer and hit the "delete" button to access the BIOS, I can't see anything in there that mentioned "Secure Boot". It does say in my System Info that it's not enabled though!

Lols, you need to actually read the article, you don't enter the BIOS that way anymore, it's done through windows.

 

[Entrepreneur3636]

Yeah, that's just in relation to preparing for a windows 11 upgrade, but it's on windows 10.

Lols, you need to actually read the article, you don't enter the BIOS that way anymore, it's done through windows.

I've followed the instructions, then it led to another article "How to convert MBR to GPT" but it seems to be outdated because it tells me to go to "Disk Management" > "Properties" > "Volumes" (but there is no Volumes tab)

 

[SpyderTracks]

I've followed the instructions, then it led to another article "How to convert MBR to GPT" but it seems to be outdated because it tells me to go to "Disk Management" > "Properties" > "Volumes" (but there is no Volumes tab)

Was secure boot enabled?

 

[Entrepreneur3636]

Was secure boot enabled?

How can I find this out?

It says in "Sytem Information" that it is not enabled, so I'm guessing no?

 

[SpyderTracks]

How can I find this out?

It says in "Sytem Information" that it is not enabled, so I'm guessing no?

As discussed, you need to check in the BIOS.

 

[Entrepreneur3636]

As discussed, you need to check in the BIOS.

I followed the link you gave me and it doesn't show me how to check in the BIOS, it only tells me to check the System Info?

I have read another article, that says you need to check if your PC supports UEFI to be able to convert disks from MBR to GPD (so that Secure Boot can be enabled).

It seems to suggest that if your computer has BIOS and Legacy, it doesn't support UEFI. So this means Secure Boot isn't available so I can't protect my device?