Hi,
A few weeks ago I bought a PC from PC specialist - see below, although this doesn't show that I added a second M2 drive and two SSDs and a HDD to the order too.
I fitted the following card myself:
www.scan.co.uk
This was in order to have a gen2x2 USB 3 socket that would have a theoretical max transfer rate of 20Gb/sec. I bought it in order to use with my portable SSD:
https://www.westerndigital.com/en-g...isk-extreme-pro-usb-3-1-ssd#SDSSDE80-2T00-G25 - the 2Gb one.
But it is exhibiting strange but thoroughly reproducible behaviour. The portable SSD has nearly 40,000 images on it, and the corresponding Lightroom catalogue. The images are in various formats - various RAWs, JPEGs and some TIFs.
The short story is that only some specific files cause problems via the PCI-e card but not via the motherboard USB socket (both USB-C).
The much longer story is:
When the SSD is plugged in to the expansion card's USB gen2x2 (ie 20Gb/s) socket I have tried dragging and dropping the folder that contains all the images and the Lightroom catalogues and previews etc onto one of the internal SSDs (2Gb). It starts off copying the files. But when it reached a particular file I got the error message
"An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0X800701B1: A device which does not exist was specified.
IMG_0301-Edit.tif
Item type: TIF File
Date taken: 16/7/2012 18:40
Dimensions: 3403 x 5104
Size: 49.7 MB
Try again Skip Cancel"
Clicking "try again" simply resulted in the same error message. Going to "This PC" I noticed that the drive (J
had disappeared, hence the error message.
So I rebooted and the J: (portable SSD drive) reappeared. I navigated to IMG_0301-Edit.tif on the J: drive via "This PC", with the window set to display thumbnails but the thumbnail displayed was a generic "image" thumbnail - the picture of a paintbrush. Clicking on it to open it I got the error message:
"Windows photo viewer can't open this picture because the file appears to be damaged or corrupted or too large".
I tried renaming the image to IMG_0301Edit.tif (ie removed the dash), rebooted and went through all the above again, with the same results.
I then rebooted and opened, in Lightroom, the catalogue containing all these 40,000 images. In Lightroom (grid) I searched for and found IMG_0301Edit.tif. No thumbnail was displayed. Clicking on it to open the file resulted in Lightroom becoming unresponsive, and after several minutes I had to ctrl-alt-delete to stop Lightroom.
So next I plugged the external SSD into the motherboard's USB gen2 (ie 10Gb/s) socket on the backplate and it performed flawlessly. I was able to copy the entire contents, including IMG_0301Edit.tif across to the internal 2Gb SSD. Via "This PC" I was able to see the thumbnail of IMG_0301-Edit.tif as a miniature of the picture and clicking it opened it in Windows Photo Viewer. I was able to find it in Lightroom and to open it in the Library and Develop modules.
The .tif file was not important so I deleted it. I shutdown, plugged the external SSD into the PCI-e card's USB-C (gen 2x2 20Gb/s) socket, formatted the internal 2Gb SSD card and dragged the folder containing all the images and Lightroom gubbins from the external drive into the internal SSD drive. Again, everything started OK but then I got the same error message as above, but with a different file, IMG_0394-Edit.tif. I did everything that I described above with exactly the same results - using the motherboard's 10Gb/s socket it behaved perfectly, but using the PCI-e card 20Gb/s socket all the same problems as above occurred.
But it was only with certain specific files that the problems occurred. I was able to drag and drop hundreds or even thousands of other images from the SSD via the PCI-e card and was able to view and preview many other images on the drive.
The entirely reproducible nature of the problem makes me wonder if this is not due to a hardware fault but something that may be fixable.
I have tried Googling for a driver for the card but the Gigabyte support site doesn't even have a section for PCI-e cards.
I have done a fresh reinstall of Windows 10 as described in these forums but the problem persists.
If anyone has read this far, then thank you. Any advice gratefully received.
Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3200MHz (4 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 14 to 17 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/agBbN92cFJ/
A few weeks ago I bought a PC from PC specialist - see below, although this doesn't show that I added a second M2 drive and two SSDs and a HDD to the order too.
I fitted the following card myself:
Gigabyte USB 3.2 GEN2x2 PCI-e Expansion Card
Buy from Scan - Gigabyte GC-USB 3.2 GEN2X2 PCIe Expansion Card, 20Gb/s Data-Transfer, ASM3242 Controller, PCIe x4, Reversible Type-C
This was in order to have a gen2x2 USB 3 socket that would have a theoretical max transfer rate of 20Gb/sec. I bought it in order to use with my portable SSD:
https://www.westerndigital.com/en-g...isk-extreme-pro-usb-3-1-ssd#SDSSDE80-2T00-G25 - the 2Gb one.
But it is exhibiting strange but thoroughly reproducible behaviour. The portable SSD has nearly 40,000 images on it, and the corresponding Lightroom catalogue. The images are in various formats - various RAWs, JPEGs and some TIFs.
The short story is that only some specific files cause problems via the PCI-e card but not via the motherboard USB socket (both USB-C).
The much longer story is:
When the SSD is plugged in to the expansion card's USB gen2x2 (ie 20Gb/s) socket I have tried dragging and dropping the folder that contains all the images and the Lightroom catalogues and previews etc onto one of the internal SSDs (2Gb). It starts off copying the files. But when it reached a particular file I got the error message
"An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0X800701B1: A device which does not exist was specified.
IMG_0301-Edit.tif
Item type: TIF File
Date taken: 16/7/2012 18:40
Dimensions: 3403 x 5104
Size: 49.7 MB
Try again Skip Cancel"
Clicking "try again" simply resulted in the same error message. Going to "This PC" I noticed that the drive (J
had disappeared, hence the error message. So I rebooted and the J: (portable SSD drive) reappeared. I navigated to IMG_0301-Edit.tif on the J: drive via "This PC", with the window set to display thumbnails but the thumbnail displayed was a generic "image" thumbnail - the picture of a paintbrush. Clicking on it to open it I got the error message:
"Windows photo viewer can't open this picture because the file appears to be damaged or corrupted or too large".
I tried renaming the image to IMG_0301Edit.tif (ie removed the dash), rebooted and went through all the above again, with the same results.
I then rebooted and opened, in Lightroom, the catalogue containing all these 40,000 images. In Lightroom (grid) I searched for and found IMG_0301Edit.tif. No thumbnail was displayed. Clicking on it to open the file resulted in Lightroom becoming unresponsive, and after several minutes I had to ctrl-alt-delete to stop Lightroom.
So next I plugged the external SSD into the motherboard's USB gen2 (ie 10Gb/s) socket on the backplate and it performed flawlessly. I was able to copy the entire contents, including IMG_0301Edit.tif across to the internal 2Gb SSD. Via "This PC" I was able to see the thumbnail of IMG_0301-Edit.tif as a miniature of the picture and clicking it opened it in Windows Photo Viewer. I was able to find it in Lightroom and to open it in the Library and Develop modules.
The .tif file was not important so I deleted it. I shutdown, plugged the external SSD into the PCI-e card's USB-C (gen 2x2 20Gb/s) socket, formatted the internal 2Gb SSD card and dragged the folder containing all the images and Lightroom gubbins from the external drive into the internal SSD drive. Again, everything started OK but then I got the same error message as above, but with a different file, IMG_0394-Edit.tif. I did everything that I described above with exactly the same results - using the motherboard's 10Gb/s socket it behaved perfectly, but using the PCI-e card 20Gb/s socket all the same problems as above occurred.
But it was only with certain specific files that the problems occurred. I was able to drag and drop hundreds or even thousands of other images from the SSD via the PCI-e card and was able to view and preview many other images on the drive.
The entirely reproducible nature of the problem makes me wonder if this is not due to a hardware fault but something that may be fixable.
I have tried Googling for a driver for the card but the Gigabyte support site doesn't even have a section for PCI-e cards.
I have done a fresh reinstall of Windows 10 as described in these forums but the problem persists.
If anyone has read this far, then thank you. Any advice gratefully received.
Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3200MHz (4 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 14 to 17 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/agBbN92cFJ/
