Programs not picking up AMD Graphics Card on Vortex IV‏

[SetUUpWizard]

Hey Guys!

I ordered a laptop that arrived last week (Vortex Series: 17.3" IV), but theres a problem.

It's not picking up the AMD Radeon R9 M290X Graphics Card that came with it.

It's only recognizing the Intel HD Graphics 4600.

I've tried disabling the Intel HD Graphics 4600 display in Device Manager, but then it doesn't use the AMD display driver.

I've also downloaded the latest drivers for it from the AMD site, but it still doesn't work. In adition, when I let the AMD Autoinstaller automatically find drivers for it by scanning the computer, it recognizes the graphics card as an
AMD Radeon HD8970M instead.

Starting up any game, it defaults to the Intel Graphics Card, despite setting all games to "High Performance" in Catalyst and having the laptop plugged in.

These are the specifications:

Order Reference 673088

Chassis & Display


Vortex Series: 17.3" Glossy Full HD LED Widescreen (1920x1080)

Processor (CPU)


Intel® Core™i7 Quad Core Mobile Processor i7-4710MQ (2.50GHz) 6MB

Memory (RAM)


16GB KINGSTON SODIMM DDR3 1600MHz (2 x 8GB)

Graphics Card


AMD® Radeon® R9 M290X - 4GB DDR5 Video RAM - DirectX® 11

2nd Graphics Card


NONE

Memory - Hard Disk


240GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)

2nd Hard Disk


750GB WD SCORPIO BLUE WD7500BPVX, SATA 6 Gb/s, 8MB CACHE (5400 rpm)

RAID


NONE

mSATA SSD Drive


NONE

2nd mSATA SSD Drive


NONE

DVD/BLU-RAY Drive


8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)

Memory Card Reader


Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)

Thermal Paste


ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND

Sound Card


Intel 5.1 Channel High Definition Audio + SPDIF/MIC/Headphone Jack

Bluetooth & Wireless


GIGABIT LAN & WIRELESS INTEL® ULTIMATE N-6300 (450Mbps)

Wireless Router/HomePlugs


NONE

USB Options


3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD

Firewire


1 X 1394a FIREWIRE PORT

Battery


Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)

Power Lead & Adaptor


1 x USA Power Lead & 230W AC Adaptor

Operating System


Genuine Windows 7 Professional 64 Bit w/SP1 - inc DVD & Licence

DVD Recovery Media


Windows 7 Professional (64-bit) DVD with paper sleeve

Office Software


NO OFFICE SOFTWARE

Anti-Virus


NO ANTI-VIRUS SOFTWARE

Browser


Firefox™

Laptop Cooling Stands


NONE

Carry Case


NONE

Stand-Alone Monitor


NONE

Keyboard Language


INTEGRATED BACKLIT USA KEYBOARD WITH NUMBER PAD

Additional Keyboard


NONE

Notebook Mouse


INTEGRATED 2 BUTTON TOUCHPAD MOUSE

Gaming Mouse Pad


NONE

External Speakers


NONE

Webcam


INTEGRATED 2.0 MEGAPIXEL WEBCAM

Headsets


NONE

Surge Protection


NONE

Printer


NONE

External Hard Drive


NONE

Warranty


3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)

Dead Pixel Guarantee

Thank you very much,

 

[daveeb]

Hi SetUUpWizard, sounds a frustrating problem. I'm better versed with nVidia than AMD but when you say you disable the onboard graphics that it doesn't use the AMD driver then how is the display still working ? It does sound like a driver problem (or a problem with the AMD equivalent of nvidia optimus, if there is one !)

 

[grimsbymatt]

If it came with the OS installed, then you can probably get this solved via customer services - have you contacted PCS?

I don't know much about laptop setup, but is there a BIOS option you need to set?

 

[SmokeDarKnight]

Im not too familiar with the latest AMD GPU but i think you have to go into the AMD software and actually tell it when to use the AMD GPU otherwise it will just select the intergal graphics to save power.

Might be worth a look in the its called Catalysit Control Centre.

Hope this helps

Mike