Hi,
Just had this laptop a week and it looks like there may be a fault with it so looking for some advice on what to check. At the moment it isn't being worked too hard as I'm still installing software etc but it has BSOD'd 4 times, with 3 of them leaving it sitting at the BIOS settings screen. Windows event viewer not showing much other than 2 critical errors in the System events Kernel-Power in the last 24 hours alone. There are also messages about it not being able to write a memory dump (source volmgr with the VERY useful message : Dump file creation failed due to error during dump creation.)
The most recent incident was overnight/this morning. I ran Windows Update last night it reported everything being OK so I restarted the machine , logged in and left it sitting idle overnight. Plugged in and with the power manager set to never sleep when plugged in. And this morning it was sitting in the BIOS setup screen.
It's pretty much as it came out the box with Windows updates and an updated gfx driver. Gfx driver only updated because it was the first thing I thought off the first time this happened.
So firmware update required? More info from event viewer? Or sounds faulty get an RMA?
Thanks
Just had this laptop a week and it looks like there may be a fault with it so looking for some advice on what to check. At the moment it isn't being worked too hard as I'm still installing software etc but it has BSOD'd 4 times, with 3 of them leaving it sitting at the BIOS settings screen. Windows event viewer not showing much other than 2 critical errors in the System events Kernel-Power in the last 24 hours alone. There are also messages about it not being able to write a memory dump (source volmgr with the VERY useful message : Dump file creation failed due to error during dump creation.)
The most recent incident was overnight/this morning. I ran Windows Update last night it reported everything being OK so I restarted the machine , logged in and left it sitting idle overnight. Plugged in and with the power manager set to never sleep when plugged in. And this morning it was sitting in the BIOS setup screen.
It's pretty much as it came out the box with Windows updates and an updated gfx driver. Gfx driver only updated because it was the first thing I thought off the first time this happened.
So firmware update required? More info from event viewer? Or sounds faulty get an RMA?
Thanks