Request to Include 30 Day Dead Pixel Guarantee in Laptop Sales.

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SmokeDarKnight

SmokeDarKnight

Author Level
Dear PCS,

Hello :), was looking for a place to post suggestions on the actual PCS Site in appose to the forums but this seemed to be the closest place so i hope you find it.

Discussions have been going on with regards to the Dead Pixel Guarantee that is optional on the purchase of laptops but without PCS input its a bit of a pointless conversation.

See here.

We were wondering what PCS comment would be on this and if PCS would consider increasing the price of all laptops to include the 30 day Dead Pixel Guarantee.

The obvious problem i see is when the customer lives overseas but could this be changed to be included as default much like the 30 day free trials of software.

As always we appreciate your comments and time.

Mike
 
GeorgeHillier

GeorgeHillier

Prolific Poster
Definitely agree with this. At the moment people don't buy the dead pixel warranty as it increases the price, but if it was included by default then no one would mind as they won't know it cost more. Just increase the price by £10 on all the laptops.
 
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pixeltistic

Active member
I just read a 12 page thread on a very similar topic... I am also +1 for this because:

I seen the option to buy a dead pixel insurance but just thought it would be a waste and didnt think much of it at all because there is a test phase and then an additional quality control phase.

Now I read that these screens can just come with dead pixels and its all part of the terms and conditions! HOLD ON! Wait a second!

I am receiving my laptop tomorrow and just spend a fortune on it. It might arrive with horrific dead pixels that destroy the screen and quality of use and there is nothing i can do about it...

Wow. If I seen a warning or a message on the order page stating this I would have definitely ordered this insurance........

Adding the insurance to everybody will definitely save headaches for everyone
 
keynes

keynes

Multiverse Poster
A dead pixel could still occur after a couple of days. There was speculation/insinuation that screens with dead pixels will be sent to customers without a dead pixel warranty which I honestly think is not happening. Can you not upgrade your warranty before you receive the laptop?
 
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dogbot

Bright Spark
Everyone seems to have been carried away by one persons unfortunate experience of having a bad pixel but, by his own choice, elected not to select the dead pixel insurance in the configurator.

The default for most choices in the configurator is at the most basic level and choices need to be made to configure the computer and services of choice. The fact that there is the dead pixel insurance in the configurator should be warning enough. However, for those that think it is not, the answer is simple. PCS could make the 30 day warranty the default choice so that 'None' would need to be purposefully selected.

But why stop there, silver warranty, data recovery ......
 
Boozad

Boozad

Prolific Poster
pixeltistic said:
I just read a 12 page thread on a very similar topic... I am also +1 for this because:

I seen the option to buy a dead pixel insurance but just thought it would be a waste and didnt think much of it at all because...
Click to expand...

No reason for the 'because' there. You saw the option and didn't bother by your own admission. If you've spent a fortune on the laptop why skimp on ten quid 'because'? It's like me saying I'm not going to bother with contents insurance because I've never been burgled or had a house fire, or I won't bother with building insurance because my house has never fallen down.

So basically you want to be spoon fed common sense.

pixeltistic said:
Wow. If I seen a warning or a message on the order page stating this I would have definitely ordered this insurance.
Click to expand...

Wow. Did you need a warning that a pixel might go in 29 days? Will you only be upset if it arrives with a dead pixel (which could easily happen after the testing phase)? Not if one dies within three days?
 
Boozad

Boozad

Prolific Poster
dogbot said:
Everyone seems to have been carried away by one persons unfortunate experience of having a bad pixel but, by his own choice, elected not to select the dead pixel insurance in the configurator.

The default for most choices in the configurator is at the most basic level and choices need to be made to configure the computer and services of choice. The fact that there is the dead pixel insurance in the configurator should be warning enough. However, for those that think it is not, the answer is simple. PCS could make the 30 day warranty the default choice so that 'None' would need to be purposefully selected.

But why stop there, silver warranty, data recovery ......
Click to expand...

Exactly. Excellent post.
 
DeadEyeDuk

DeadEyeDuk

Superhero Level Poster
Wait...that looks suspiciously like something created with my mad design skills... :D

/miniModhat on

That said, can we please not carry on the discussion from the now locked thread? This is a valid request from Smoke that really has nothing to do with (as dogbot said) one person's experience, but more something for PCS to think about :)

/miniModhat off

I still want a PCS t-shirt, because I would actually wear it (and it could taunt my Alienware one!)
 
Rakk

Rakk

The Awesome
Moderator
pixeltistic said:
At least my silver warranty will cover the dead pixels if they appear :) all good now :rockon:
Click to expand...

As a point, your silver warranty will cover any faults or faulty components to your PC, one dead pixel does not count as a faulty screen (by the ISO rules as stated in the other thread), otherwise why would there be a separate dead pixel insurance. PCS do not offer extra bloatware that is not covered by anything else, they offer the dead pixel cover because it is not covered by anything else.


Note to everyone. If this thread turns into the same argument as the other thread, posts will be deleted.
 
Boozad

Boozad

Prolific Poster
Rakk said:
Note to everyone. If this thread turns into the same argument as the other thread, posts will be deleted.
Click to expand...

I appreciate this is probably aimed at me more than anyone else (if not specifically me!), and I'll make this my last word on the subject. It's nothing to do with the argument from the other thread, which on my side had nothing to do with the point in question, in fact this isn't even an argument. More of a viewpoint.

The warranty to cover screens is there for all to see, just like the warranty when buying a desktop. If people knowingly choose to not bother taking it out then they forfeit all rights to complain about screens that arrive with the acceptable level of defects that make it fall into the category of a Class II screen. The warranty is there as an option, it's not like PCS are depriving people of the opportunity to cover themselves.

On the flip side, what extra cover did I get when I paid a premium on my GPU as I'd ordered a high end rig? Nothing. I didn't even know I'd paid it until someone posted about the price difference for certain builds, and I wasn't happy when I found out. I've never returned a rig to PCS and hopefully that will long continue, but was the option there to not pay a premium on top of my chosen warranty as I wasn't expecting to return it? No.
So, imagine how many people will moan that 'I paid an extra tenner for cover I never needed' when they don't get dead pixels. At this point they have the option, pay the tenner or take the risk. If they take the risk - tough. I didn't have the option to not pay a premium and I wasn't happy.

It's a no win situation but is better as it stands, it just goes to show how many people are flippant when it comes to saving a tenner over protecting themselves.
 
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dogbot

Bright Spark
So, imagine how many people will moan that 'I paid an extra tenner for cover I never needed' when they don't get dead pixels.
Click to expand...

I paid for the silver warranty and dead pixel cover but that was over a year ago. Am I moaning that I took them out? Of course not. I have been very happy with my laptop and glad that I did not have to make an RMA. The idea of insurance is that it spreads the load so that if, for example, 1000 people pay a small amount, it pays for the few that have problems. While I did not benefit from any cover, I would like to think that someone did.
 
Boozad

Boozad

Prolific Poster
dogbot said:
I paid for the silver warranty and dead pixel cover but that was over a year ago. Am I moaning that I took them out? Of course not.
Click to expand...

That's not what I'm getting at. I'm talking about if the price is included in the laptop price (insurance is compulsory) and they never need it.
 
DeadEyeDuk

DeadEyeDuk

Superhero Level Poster
Hopefully being on topic, but thinking about stuff at work, I am not even convinced you are allowed to include things like insurance as standard, or even just opt out.

I might be talking rubbish, but something in the back of my mind is telling me that it has to be an opt-in service, possibly even for the very reasons discussed here (i.e. I didn't want that!).

(If this is actually true and therefore becomes "useful", can you please delete this post Rakky...I really can't be bothered to change my sig...)
 
keynes

keynes

Multiverse Poster
DeadEyeDuk said:
Hopefully being on topic, but thinking about stuff at work, I am not even convinced you are allowed to include things like insurance as standard, or even just opt out.

I might be talking rubbish, but something in the back of my mind is telling me that it has to be an opt-in service, possibly even for the very reasons discussed here (i.e. I didn't want that!).

(If this is actually true and therefore becomes "useful", can you please delete this post Rakky...I really can't be bothered to change my sig...)
Click to expand...

First of , am I going to be the only one without the t-shirt on my avatar?
I am pretty sure there is nothing against retailers including insurance included in the price. Other retailers do it all the time , you have to untick them if you don't want any insurance added on the final price
 
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