Reset factory on my laptop. BSOD.

R

ritche

Member
My laptop is dead/unusable. Tried all but unsuccessful except a command prompt maybe can fix it. I'm not techy but able to follow instructions. It's windows 10 and seen loads of youtube posts but never worked for me. Thanks.
 
SpyderTracks

SpyderTracks

We love you Ukraine
ritche said:
My laptop is dead/unusable. Tried all but unsuccessful except a command prompt maybe can fix it. I'm not techy but able to follow instructions. It's windows 10 and seen loads of youtube posts but never worked for me. Thanks.
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Is this a PCSpecialist system? Can you post your full specs from the order page?

I'm not following what you're asking? When you say "dead/unusable" that doesn't tell us much, what are the symptoms?
 
R

ritche

Member
Thank you for your reply. These are the only things i can see ( photos attached ) Tried many possible ways but failed. I hope you can help me. I managed to get the bitlocker key/password.
 
R

ritche

Member
Photos attached...
 

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SpyderTracks

SpyderTracks

We love you Ukraine
ritche said:
Thank you for your reply. These are the only things i can see ( photos attached ) Tried many possible ways but failed. I hope you can help me. I managed to get the bitlocker key/password.
Click to expand...
We’d need the full specs from the order page (copy and paste) before we can offer any help I’m afraid.
 
R

ritche

Member
I honestly thought at least someone from PC Specialists can give me solution to this. I'm just so disappointed. I bought this gaming laptop for my son. Thank you anyway. I will buy next time from HP which was actually my initial pick before i decided this one.
 
SpyderTracks

SpyderTracks

We love you Ukraine
ritche said:
I honestly thought at least someone from PC Specialists can give me solution to this. I'm just so disappointed. I bought this gaming laptop for my son. Thank you anyway. I will buy next time from HP which was actually my initial pick before i decided this one.
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You never posted your specs?
 
T

TonyCarter

VALUED CONTRIBUTOR
ritche said:
I honestly thought at least someone from PC Specialists can give me solution to this. I'm just so disappointed. I bought this gaming laptop for my son. Thank you anyway. I will buy next time from HP which was actually my initial pick before i decided this one.
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We’re not PCS staff. We’re just customers who offer to help other customers where we can. But to do so, we need the information we asked for.

Of course, there’s also the official route of calling the PCS support phone number.
 
SpyderTracks

SpyderTracks

We love you Ukraine
SpyderTracks said:
Is this a PCSpecialist system? Can you post your full specs from the order page?
Click to expand...
SpyderTracks said:
We’d need the full specs from the order page (copy and paste) before we can offer any help I’m afraid.
Click to expand...
TonyCarter said:

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...
www.pcspecialist.co.uk www.pcspecialist.co.uk
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ritche said:
Thank you
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We asked twice, gave specific instructions how and you acknowledged but still never posted your specs.

I’m afraid there’s not a lot we can do.
 
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