Resolved - Recoil Laptop Audio Output Issues

Mr_Lemons

Active member
Hi all

I have a Recoil bought in 2022 which I am super happy with, however, I've been experiencing the following issues and wondering anyone has experienced the same, or hoping someone can give me any tips on how to resolve this:

The laptop comes with Realtek Audio (stereo speakers) as well as THX Audio. The audio output is typically selected in windows on the volume icon. I prefer to use the THX audio, but sometimes when I adjust the volume it automatically switches to Realtek audio (which come out much quieter) Any ideas on what is causing this and how to avoid?

Thanks!


Laptop specs below:

Chassis & DisplayRecoil Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo)
Memory (RAM)16GB Corsair 3200MHz SODIMM DDR4 (2 x 8GB)
Graphics CardNVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card ReaderIntegrated SD Memory Card Reader
AC Adaptor1 x 230W AC Adaptor
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
BatteryRecoil Series Integrated 94WH Lithium Ion Battery
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard LanguagePER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 8 to 10 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 

Mr_Lemons

Active member
FYI - I think I have sorted this - I had the THX set to 'THX Spacial Audio' and switched this over to 'THX Stereo' and it stopped happening. I assume it must be a bug of some sort.
 
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