System_Error
Bronze Level Poster
So disapointed with PCs over my RMA.
Its funny that when buying my laptop I got amazing service and I was really happy with my laptop, the build, the quality.. everything.
Now 4 months down the line it develops a fault, and now the excellent customer service has just disapeered.
Firstly DPD lost my laptop in the post and PCs and DPD had to spend two days finding it (and only becuase i called them up to find out, god knows where it would be if i didnt)
Secondly my laptop has been in with PCs now for 9 working days... and they havnt even looked at it?!! and when calling to get any updates i get rude customer service, that fob me off saying I have to wait till next week before they even look at the fault! that will mean its entered the 3rd week in repair before they have even taken a look???
seriously shocked at the level of service ive been given... i wouldnt be that angry if they had just emailed me to say what was going on!!
2-7 days RMA returns?? it will be 11 days for me by next week!!!
Its funny that when buying my laptop I got amazing service and I was really happy with my laptop, the build, the quality.. everything.
Now 4 months down the line it develops a fault, and now the excellent customer service has just disapeered.
Firstly DPD lost my laptop in the post and PCs and DPD had to spend two days finding it (and only becuase i called them up to find out, god knows where it would be if i didnt)
Secondly my laptop has been in with PCs now for 9 working days... and they havnt even looked at it?!! and when calling to get any updates i get rude customer service, that fob me off saying I have to wait till next week before they even look at the fault! that will mean its entered the 3rd week in repair before they have even taken a look???
seriously shocked at the level of service ive been given... i wouldnt be that angry if they had just emailed me to say what was going on!!
2-7 days RMA returns?? it will be 11 days for me by next week!!!
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