Screen and Start-up Issues With Defiance Series Laptop

E

EKM

Member
Hi there,

I bought a Defiance Series laptop from PC Specialist back in March & have noticed two issues with it:

1. The screen dims when I open certain software such as Adobe Photoshop and Illustrator & then brightens up again when I switch to Chrome. I've switched 'Game mode' off and I've not been able to find any other power saving, or power-management settings which might be controlling the screen brightness. The function keys which control brightness don't make a difference. Is there another setting hidden somewhere that can stop this? It's making Photoshop pretty unusable as everything that should appear white is appearing grey!!

2. The computer often doesn't switch on after being asleep overnight. I open the lid, press the power button and the keyboard lights up, but the fans don't start and the screen never shows a log in screen, so I have to do a hard restart each time, which isn't ideal if I already have work open etc...

All drivers are up to date & Windows is also up to date.

Has anyone else had these issues and if so, did you find a fix for them?

Thanks, EK
 
E

EKM

Member
Martinr36 said:
Yes, the spec is required so we know what exactly we're looking at
Click to expand...
Ok here's the spec.

Chassis & Display
Defiance Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10870H (2.2GHz, 5.0GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (1 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3080 Max-Q - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Defiance Series Integrated 3 Cell Lithium Ion Battery (73WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.2 PORTS
Keyboard Language
15" DEFIANCE SERIES UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
SpyderTracks

SpyderTracks

We love you Ukraine
EKM said:
Ok here's the spec.

Chassis & Display
Defiance Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10870H (2.2GHz, 5.0GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (1 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3080 Max-Q - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Defiance Series Integrated 3 Cell Lithium Ion Battery (73WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.2 PORTS
Keyboard Language
15" DEFIANCE SERIES UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Click to expand...
Do any of your function keys work?

And is this working off battery or plugged in?
 
Bhuna50

Bhuna50

Author Level
EKM said:
1. The screen dims when I open certain software such as Adobe Photoshop and Illustrator & then brightens up again when I switch to Chrome. I've switched 'Game mode' off and I've not been able to find any other power saving, or power-management settings which might be controlling the screen brightness. The function keys which control brightness don't make a difference. Is there another setting hidden somewhere that can stop this? It's making Photoshop pretty unusable as everything that should appear white is appearing grey!!
Click to expand...

Have you checked that the Adaptive brightness setting is turned off?
 
E

EKM

Member
To answer the above questions:

Do any of your function keys work?
Yes, all function keys work - brightness is turned up to the max when it is dimming.

And is this working off battery or plugged in?
Both battery and plugged in.

Have you checked that the Adaptive brightness setting is turned off?
It's surprisingly difficult to find a setting which controls adaptive brightness, but I've turned 'game mode' off. In the advanced power settings I would expect to see something about screen dimming there, but it's only showing options for turning off the display:

1623255086858.png
 
SpyderTracks

SpyderTracks

We love you Ukraine
EKM said:
To answer the above questions:

Do any of your function keys work?
Yes, all function keys work - brightness is turned up to the max when it is dimming.

And is this working off battery or plugged in?
Both battery and plugged in.

Have you checked that the Adaptive brightness setting is turned off?
It's surprisingly difficult to find a setting which controls adaptive brightness, but I've turned 'game mode' off. In the advanced power settings I would expect to see something about screen dimming there, but it's only showing options for turning off the display:

View attachment 26919
Click to expand...
www.tenforums.com

Enable or Disable Adaptive Brightness in Windows 10

How to Enable or Disable Adaptive Brightness in Windows 10
www.tenforums.com www.tenforums.com
 
E

EKM

Member
Thank you, but as you can see in the above screenshot, there is no option to 'enable adaptive brightness' in the advanced power settings as shown on that link 🤔
 
E

EKM

Member
Thanks for the links - I've tried all of the methods that I have access to in the link - including the "Turn off adaptive brightness command" - but it's still dimming.
Also still having the power issue when I start-up again after it's been asleep.
Any other ideas /suggestions most welcome! I have a friend who is also having similar issues with their PC Specialist machine and hoping I've not made a mistake..! I had a Lenovo Thinkpad for the last 5 years and never had any issues like this :(
 
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