Service what service

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allen wales

New member
PC specialist send me a faulty pc and expect me to do the legwork to organise a collection after telling me a USB stick would arrive to let me boot the pc and waiting 80 minutes on my first call and currently 30 mins on this call
Woeful service
 
steaky360

steaky360

Moderator
Moderator
That's not great at all, not sure if its going to end up feasible but if you could elaborate on what problem you have had we might be able to help? What was meant to be on the USB Stick?

The chat service isn't for technical support unfortunately, its either phone or email.

If you're arranging a return, in my prior experience of this was PCS arrange to collect the PC under their RMA service however I've also returned something myself and simply sent them a copy of the receipt.

Are they asking you to arrange for a courier to collect the return and then claim for it from PCS?
 
A

allen wales

New member
why should i arrange to collection?
The USB was to boot the pc but i am learning that this company doesnt care about customers
 
steaky360

steaky360

Moderator
Moderator
allen wales said:
why should i arrange to collection?
The USB was to boot the pc but i am learning that this company doesnt care about customers
Click to expand...
Ok, I was trying to assist (I'm not PCS but we're a knowledgeable bunch here). If you don't want to discuss what's wrong with the PC thats ok, entirely up to you.

I'd suggest you to continue on the phone with PCS and explain your situation. If you can't/won't arrange collection yourself they might do it on your behalf but it may not be at a convenient time for you - that could be why they have asked you to arrange (so its at a convenient time for you), you'll obviously be able to claim back the cost.

I expect trading standards won't do much with this until you give PCS an opportunity to resolve, at the moment, they've asked you to send the PC back which you're refusing to do (because they should arrange for the collection).
 
R

RichH

Gold Level Poster
Frustrating as it is -- people on here are very willing (and usually able) to help with a wide variety of issues BUT you have to be willing to let them help
Post you specs from the order page and an explanation of the problem
 
ubuysa

ubuysa

The BSOD Doctor
allen wales said:
why should i arrange to collection?
The USB was to boot the pc but i am learning that this company doesnt care about customers
Click to expand...
And we're learning that you're more interested in making a fuss than you seem to be in getting help to resolve whatever problem you have.
 
P

phibro934

Member
steaky360 said:
That's not great at all, not sure if its going to end up feasible but if you could elaborate on what problem you have had we might be able to help? What was meant to be on the USB Stick?

The chat service isn't for technical support unfortunately, its either phone or email.

If you're arranging a return, in my prior experience of this was PCS arrange to collect the PC under their RMA service however I've also returned something myself and simply sent them a copy of the receipt.

Are they asking you to arrange for a courier to collect the return and then claim for it from PCS?
Click to expand...
"Phone or email"? Ha. Endless waits on the phone (I gave up after realising the movement in the queue meant a wait of at least 1½ hours) and emails don't get a response for days.
No acknowledgement to a formal complaint either.
I used to recommend PC Specialist. Now I just want my money back on the latest machine (which I don't have because it's sat waiting for them to even look at it).
 
steaky360

steaky360

Moderator
Moderator
phibro934 said:
"Phone or email"? Ha. Endless waits on the phone (I gave up after realising the movement in the queue meant a wait of at least 1½ hours) and emails don't get a response for days.
No acknowledgement to a formal complaint either.
I used to recommend PC Specialist. Now I just want my money back on the latest machine (which I don't have because it's sat waiting for them to even look at it).
Click to expand...
No response to a formal complaint isn't acceptable and should certainly be followed up. Unfortunately given the current state of the nation the phone is the best way to get a response and waiting times are just longer given everyone else is also phoning. Not making excuses, or trying to say its acceptable, its just a fact sadly, if you dont want to (or can't) wait email is the next bet, usually its a 2 to 3 day response time for an email, but there's also a large volume of emails and fewer folk to respond so this might be longer.

If you've RMA'd your PC and its with PCS and you're looking for a refund it will be dealt with in due course. If you need an update, your only options are to either wait, or contact them really.
 
P

phibro934

Member
I'm tired of the lack of information. There's finally been a minimal update to the RMA. Whether this translates into a system returned in the near future is a different matter.
Still nothing on the complaint.
As mentioned earlier, I've been generally very positive to PCS. This episode has fallen far below reasonable standards.
 
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