SkyFire: 14", SSD showing up, but HDD not showing up

[PaulB]

Hi All,

My 14" SkyFire arrived on Tuesday. When booting the system in to the 30 day Windows 8.1 trial that came pre-installed, I immediately noticed that there was only 1 HD showing. I checked Disk Management, and I tried checking in the BIOS as good as I could. But I couldn't see the HDD anywhere.

I didn't dare to open the case, as I have no real idea of what I'm doing. But I did see what appeared to be a 2,5 inch HDD where the DVD drive should be (I didn't include a DVD drive in my build).

I immediately opened a tech request with PC Specialist, but haven't heard back from them yet. As such I have 2 questions.

1. How long does it usually take PCS to reply to tech support emails? (I'd prefer not to call them)
2. Would it be advisable for me to open the case and check if the cables are still properly connected? I would need some serious help on how to access this area. As I don't know how I can get to that part. It seems to be the only area with no screws. I would probably prefer to send it back and have PCS do it, but I'm guessing it's a disconnected cable due to transport and I would hate to send it back for a 3 sec job I could do as well.

 

[steaky360]

PCS usually respond to the email/online support within a few working days (telephone is the quickest unfortunately). It should be a fairly simple operation to have a look to see if everything's connected. If you're not confident I'm sure another Skyfire user / member can point you in the right direction, or PCS will most likely respond to your initial query shortly with instructions.

As you say, chances are its something that's come loose during transit (or similar) and you WILL definitely be able to sort it yourself.

 

[theema]

We're in the same boat now buddy, I have the exact same problem with my skyfire 14''. Support told me to check if HDD is connected properly, so I unscrew the bottom part and then put off and on the HDD and after turning on the laptop I was able to locate 500GB drive. But then after 30 mins it has disappeared again.