Slow WIFI on new Recoil 17 Laptop

[mfox]

Hi,

I received my new PC specialist laptop a few days ago and the WIFI has been excruciatingly slow, can barely load a single webpage, and also constantly dropping out and disconnecting. My phone + work laptop have perfect WIFI speeds, even when sat right next to my PCS laptop

Things I have tried that haven't worked:
Restarting Laptop
Restarting Router
Moving Laptop closer
Disabling and re-enabling wifi Network Adapter in device manager
Uninstalling and re-installing Network Adapter in device manager
I do not have a VPN/other program affecting my connection

note: I haven't tried connecting physically to the router via ethernet because I dont have a cable, but thats not really an option because my router is not in my office - really need the WIFI to be working!

Please if anyone has any ideas, I would appreciate your help because this laptop is basically a paperweight if I cant actually download/play anything.
Thanks!





Chassis & Display
Recoil Series: 17" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1600)
Processor (CPU)
Intel® Core™ i9 24 Core Processor 13900HX (5.4GHz Turbo)
Memory (RAM)
32GB PCS PRO SODIMM DDR5 4800MHz (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 4080 - 12.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
Memory Card Reader
Integrated SD Memory Card Reader
AC Adaptor
1 x 330W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Recoil Series Integrated 99WH Lithium Ion Battery
Thermal Paste
LIQUID METAL PERFORMANCE COOLING
Sound Card
Nahimic by SteelSeries 2 Channel HD Audio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX211 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
1 x THUNDERBOLT 4 PORT + 3 x USB 3.2 PORTS
Keyboard Language
RECOIL 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/recoil-VII-17/!hBER0DGXD/

 

[SpyderTracks]

Have you applied all windows updates and optional updates? Until then windows won't be configured.

Can you post a screenshot of your network adapters page?

What antivirus are you using?

 

[mfox]

edit: Doing some research I saw that some other Laptop users with the same problem: their antennae were disconnected from their wifi board when they opened up the laptop

Is it a good idea to open the laptop myself to check this? Will my warranty be invalidated? thanks!

 

[SpyderTracks]

edit: Doing some research I saw that some other Laptop users with the same problem: their antennae were disconnected from their wifi board when they opened up the laptop

Is it a good idea to open the laptop myself to check this? Will my warranty be invalidated? thanks!

I'd check your drivers are configured firstly.

But it won't affect your warranty, you can open the laptop and make upgrades as you like without affecting warranty so long as you don't damage it in the meantime.

 

[mfox]

Have you applied all windows updates and optional updates? Until then windows won't be configured.

Can you post a screenshot of your network adapters page?

Hey thanks for your quick reply!!

Here below is a pic of Device Manager page if thats what you are talking about

Also, Windows Update screen says that I am all up to date. Thanks for the help

 

[SpyderTracks]

Also, Windows Update screen says that I am all up to date. Thanks for the help

And optional updates?

What antivirus are you using?

Need the network adapters please, not device manager

 

[mfox]

And optional updates?

What antivirus are you using?

Need the network adapters please, not device manager

Hi, I am (very slowly) downloading the optional update, so I will let you know if that changes anything

Currently only AV is the built in windows defender

Apologies if this still isnt what youre looking for, Im not familiar with windows 11

 

[SpyderTracks]

Hi, I am (very slowly) downloading the optional update, so I will let you know if that changes anything

Currently only AV is the built in windows defender

Apologies if this still isnt what youre looking for, Im not familiar with windows 11

View attachment 39985
View attachment 39986

Network adapters are the same as in windows 7 days, hasn’t changed.

But if optional updates weren’t installed then windows hadn’t been setup yet, hopefully that will install the required driver

 

[mfox]

Windows optional update is installed, and Laptop has been restarted. Unfortunately my Laptop WiFi is still terrible and slow to load any webpage. Also Wifi is intermittently disconnecting about every 1-2 minutes. Internet speed according to Fast.com is maxing out at 3Mbps while my phone and laptop on the same desk are at a constant 65Mbps.

Quite annoying but if you have any other suggestions I would more than appreciate, otherwise I am considering contacting PCS tech support

 

[SpyderTracks]

Windows optional update is installed, and Laptop has been restarted. Unfortunately my Laptop WiFi is still terrible and slow to load any webpage. Also Wifi is intermittently disconnecting about every 1-2 minutes. Internet speed according to Fast.com is maxing out at 3Mbps while my phone and laptop on the same desk are at a constant 65Mbps.

Quite annoying but if you have any other suggestions I would more than appreciate, otherwise I am considering contacting PCS tech support

Check the antenna cables onto the WiFi card

 

[mfox]

Check the antenna cables onto the WiFi card

Yep seems to be the culprit here. It looked loose before I took off the guard, then I removed the guard covering the attachment points and the cable was not properly attached. I have gently tried to put it back into its slot but it does not seem to want to stay connected.

I will keep trying but Im assuming I should consider getting in touch with PCS for a repair or something? I received the Laptop 5 days ago.

 

[Martinr36]

There should be a screw in there holding the card down

 

[mfox]

There should be a screw in there holding the card down

Yes there was - on my build the screw was also holding down a small metal guard-plate that covered the two Gold/Silver wires so I had to remove the screw. Wire was visibly loose even prior to me removing the screw

Also the photo isnt great but the wire with the gold connector is also a bit frayed