Some keys stopped working completely

[Dani_T]

Hi everyone!

So, today after almost 3 years i have gotten this laptop some keys stopped working completely once i started it this morning.
I already tried many things suggested online:

- Check if anything updated today (nothing)
- Try to start the laptop without battery
- Uninstall and install again the keyboard drivers
- Update Control Center
- Check if key filters are on/off
- Switch language layout
- Reboot in safe mode

I tried plugging in an usb keyboard and everything works fine.

I noticed some keys as the number "7"won't work both on keyboard and also in the numpad. Also the keys stopped working all suddenly, almot half of them and they aren't next to each other.
I doubt this is a mechanical issue.
I opened the keyboard and I don't see anything wrong with the cables.

What else can I do?

I will probably send it to assistance but i'm currently out of my country until january.

 

[SpyderTracks]

You can test the keyboard with this site:

If it registers the keypresses, it's a software issue, if not, then it's a hardware issue

Keyboard Tester

Test every key on your computer keyboard from within your browser for free.

www.keyboardtester.com

 

[Dani_T]

You can test the keyboard with this site:

If it registers the keypresses, it's a software issue, if not, then it's a hardware issue

Keyboard Tester

Test every key on your computer keyboard from within your browser for free.

www.keyboardtester.com

thank you for the quick response, this is the result:

Some keys are not registered at all. So then as I guess I should order a new keyboard for my laptop.

 

[SpyderTracks]

thank you for the quick response, this is the result:
View attachment 39664
Some keys are not registered at all. So then as I guess I should order a new keyboard for my laptop.

Wow, that's really bad, yeah, definitely need a replacement.

If you log into the main PCS website and go to your order, then at the top select "my spare parts" (if you don't see it click on the orders button at the top and that should display it)

In the spare parts it should list keyboards and hopefully they've got some in stock.

If they haven't, on the underside of the laptop there should be a manufacturer label with a model number, if you can post that then we'll have a look at some alternative places

 

[Dani_T]

Wow, that's really bad, yeah, definitely need a replacement.

If you log into the main PCS website and go to your order, then at the top select "my spare parts" (if you don't see it click on the orders button at the top and that should display it)

View attachment 39665
In the spare parts it should list keyboards and hopefully they've got some in stock.

If they haven't, on the underside of the laptop there should be a manufacturer label with a model number, if you can post that then we'll have a look at some alternative places

Yes I checked already and they do have quiet a few left still, gonna order asap.
Thank you again and hope this will solve the issue.