Sound and Mic - NEED HELP

ray2443

New member
So I have tested 2 headsets and they have not been working in audio and mic so I went to Microsoft and they told me to go to you.
 

SpyderTracks

We love you Ukraine
So I have tested 2 headsets and they have not been working in audio and mic so I went to Microsoft and they told me to go to you.
Sorry, you need to give a lot more info.

Can you post your full specs from the order page assuming this is a PCSPECIALIST system?
 

ray2443

New member
I brought this PC about 2 weeks ago now and the mic on my headphones didn't work so I went ahead to go purchase another headset but the mic still didn't work. I attempted to try fix it threw multiple YouTube tutorials but then my sound completely cut off, so I then went to Microsoft Support Team and they couldn't fix it so they told me to got to you guys which is where I am now also when I plug in a headset it's meant to ask 'which device did you plug in?' but now that doesn't show up either, I'll list my full specs below.
 

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Martinr36

MOST VALUED CONTRIBUTOR
Ok, can you post screenshots of:
  1. Your Windows update page
  2. Your windows optional updates page
  3. Your device manager
Also can you post the full spec from your orders page
 
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