Testing Plan

G

gavcor

Bronze Level Poster
Hi Guys

Is anyone aware if PC's keep a log of the testing carried out on your machine before they send it. Ive had other machines built for me and get a testing sheet to say whats been carried out etc but i didnt recieve one with this build. The only reason im asking is because since ive recieved the machine im getting constant BSOD's. :(
 
DeadEyeDuk

DeadEyeDuk

Superhero Level Poster
There should be a document you can view. I am sure mine was on my desktop. Cant recall the name, but not a lot else was on there upon arrival of course.

Also, post some of the details of the BSOD (screen capture is the best bet) and someone may be able to give you some idea (and ofc calling PCS is an option)
 
G

gavcor

Bronze Level Poster
Ive dont recall seeing anything on my desktop upon recieving the machine but it was two weeks ago so i may be mistaken. I for some reason seem to be having issues attaching document as i tried multple times to upload a zip file of minidumps. The most recent one however ill attach in the post below.
 
G

gavcor

Bronze Level Poster
Opened log file 'c:\debuglog18002.txt'
7: kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Expanded Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
7: kd> .reload;!analyze -v;r;kv;lmnt;.logclose;q
Loading Kernel Symbols
.........................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8005bed038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`0355b6f0 fffff800`036e1c59 : fffffa80`05bed010 fffffa80`03d68b60 00000000`00000001 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0355bc10 fffff800`035c1fa7 : fffffa80`05bed010 fffff800`0363c2b8 fffffa80`03d68b60 fffff800`034a6e42 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0355bc40 fffff800`035295c5 : fffff800`0369dac0 00000000`00000001 00000000`00000000 fffffa80`03d68b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0355bc80 fffff800`034a9021 : fffff880`0124bf00 fffff800`035295a0 fffffa80`03d68b00 62026202`db88db88 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0355bcb0 fffff800`0373b32e : afefafef`ed2ded2d fffffa80`03d68b60 00000000`00000080 fffffa80`03d37040 : nt!ExpWorkerThread+0x111
fffff880`0355bd40 fffff800`03490666 : fffff880`03367180 fffffa80`03d68b60 fffff880`033720c0 3de83de8`52cf52cf : nt!PspSystemThreadStartup+0x5a
fffff880`0355bd80 00000000`00000000 : fffff880`0355c000 fffff880`03556000 fffff880`0355b6a0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

rax=fffffa8005cb2000 rbx=fffffa8005bed038 rcx=fffff8800355b730
rdx=fffff88003100000 rsi=0000000000000000 rdi=fffffa8005cb2000
rip=fffff800038d08cc rsp=fffff8800355b6f0 rbp=0000000000000001
r8=000000000000f1e0 r9=00000000000007ff r10=000000000000060c
r11=0000000000000000 r12=fffff8000369db20 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000286
nt!WheapCreateLiveTriageDump+0x6c:
fffff800`038d08cc 48897c2438 mov qword ptr [rsp+38h],rdi ss:0018:fffff880`0355b728=fffffa8000000910
Child-SP RetAddr : Args to Child : Call Site
fffff880`0355b6f0 fffff800`036e1c59 : fffffa80`05bed010 fffffa80`03d68b60 00000000`00000001 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0355bc10 fffff800`035c1fa7 : fffffa80`05bed010 fffff800`0363c2b8 fffffa80`03d68b60 fffff800`034a6e42 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0355bc40 fffff800`035295c5 : fffff800`0369dac0 00000000`00000001 00000000`00000000 fffffa80`03d68b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0355bc80 fffff800`034a9021 : fffff880`0124bf00 fffff800`035295a0 fffffa80`03d68b00 62026202`db88db88 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0355bcb0 fffff800`0373b32e : afefafef`ed2ded2d fffffa80`03d68b60 00000000`00000080 fffffa80`03d37040 : nt!ExpWorkerThread+0x111
fffff880`0355bd40 fffff800`03490666 : fffff880`03367180 fffffa80`03d68b60 fffff880`033720c0 3de83de8`52cf52cf : nt!PspSystemThreadStartup+0x5a
fffff880`0355bd80 00000000`00000000 : fffff880`0355c000 fffff880`03556000 fffff880`0355b6a0 00000000`00000000 : nt!KiStartSystemThread+0x16
start end module name
fffff800`00bb1000 fffff800`00bbb000 kdcom kdcom.dll Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff800`0341f000 fffff800`03a08000 nt ntkrnlmp.exe Sat Apr 09 05:15:23 2011 (4D9FDD5B)
fffff800`03a08000 fffff800`03a51000 hal hal.dll Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`00c00000 fffff880`00cc0000 CI CI.dll Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`00cc0000 fffff880`00cd0000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`00cd0000 fffff880`00cea000 mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`00ced000 fffff880`00d3c000 mcupdate mcupdate.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`00d3c000 fffff880`00d50000 PSHED PSHED.dll Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`00d50000 fffff880`00dae000 CLFS CLFS.SYS Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00dae000 fffff880`00dea000 vmbus vmbus.sys Sat Nov 20 09:57:29 2010 (4CE79B89)
fffff880`00dea000 fffff880`00dfe000 winhv winhv.sys Sat Nov 20 09:20:02 2010 (4CE792C2)
fffff880`00e00000 fffff880`00e33000 pci pci.sys Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`00e33000 fffff880`00e40000 vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`00e40000 fffff880`00e55000 partmgr partmgr.sys Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00e55000 fffff880`00e6a000 volmgr volmgr.sys Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00e6a000 fffff880`00ec6000 volmgrx volmgrx.sys Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`00ec6000 fffff880`00ecd000 pciide pciide.sys Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00ecd000 fffff880`00ed6000 atapi atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00edc000 fffff880`00f80000 Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f80000 fffff880`00f8f000 WDFLDR WDFLDR.SYS Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00f8f000 fffff880`00fe6000 ACPI ACPI.sys Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`00fe6000 fffff880`00fef000 WMILIB WMILIB.SYS Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00fef000 fffff880`00ff9000 msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0100b000 fffff880`01035000 ataport ataport.SYS Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01035000 fffff880`010c1000 mv91xx mv91xx.sys Fri Dec 25 06:45:39 2009 (4B345F93)
fffff880`010c1000 fffff880`010f0000 SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`010f0000 fffff880`010f8000 mvxxmm mvxxmm.sys Fri Dec 25 06:45:15 2009 (4B345F7B)
fffff880`010f8000 fffff880`01103000 amdxata amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`01103000 fffff880`0114f000 fltmgr fltmgr.sys Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`0114f000 fffff880`01163000 fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01163000 fffff880`011fc800 mfehidk mfehidk.sys Thu Mar 03 00:01:10 2011 (4D6EDA46)
fffff880`0122e000 fffff880`013d1000 Ntfs Ntfs.sys Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`0146f000 fffff880`014cd000 msrpc msrpc.sys Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`014cd000 fffff880`014e8000 ksecdd ksecdd.sys Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`014e8000 fffff880`0155a000 cng cng.sys Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`0155a000 fffff880`0156b000 pcw pcw.sys Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`0156b000 fffff880`01575000 Fs_Rec Fs_Rec.sys Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01600000 fffff880`0162b000 ksecpkg ksecpkg.sys Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`016a4000 fffff880`01797000 ndis ndis.sys Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`01797000 fffff880`017f7000 NETIO NETIO.SYS Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`01800000 fffff880`0183a000 rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`0183a000 fffff880`0184c000 mup mup.sys Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`0184c000 fffff880`01855000 hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`01855000 fffff880`0188f000 fvevol fvevol.sys Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`0188f000 fffff880`018a5000 disk disk.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`018a5000 fffff880`018d5000 CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`018e1000 fffff880`01ae5000 tcpip tcpip.sys Mon Apr 25 03:37:30 2011 (4DB4DE6A)
 
P

PokerFace

Banned
Mine had a link on desktop called WST Report. If you don't have a link try typing wst in the start menu search box.
 
G

gavcor

Bronze Level Poster
My new graphics card is on route so as soon as i switch it over ill take a look at that. Cheers Guys
 
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