Though i had great service, but , i'm really disappointed with PCS

[Gazzafaegreenock]

Well i got my vortex III Elite back from RMA today for a fault i had with strange blotch on the screen(white when black, beige when white) and heres what i found. annoyed is an understatement.

would PCS like to comment on this?

 

[steaky360]

Did they say they had repaired the fault? If you check your RMA status on your login it should tell you what they have done. No good that it is still there though

Or are you talking about the white circle in the lower centre of the second picture? I couldn't see it in the first.

 

[Gazzafaegreenock]

Did they say they had repaired the fault? If you check your RMA status on your login it should tell you what they have done. No good that it is still there though

Or are you talking about the white circle in the lower centre of the second picture? I couldn't see it in the first.

RMA says replaced, first picture the beige mark is in the exact place the white blotch is....

 

[steaky360]

Sorry I'm still confused :wacko: (its easy done), are you meaning the large blotch in the bottom right of your display, or is there now a second mark near the centre? Either way it clearly has not been replaced. I would ring PCS first thing tomorrow and get it re RMA'd. Hopefully you can get to the bottom of what has happened after a quick chat with them.

 

[Rack]

I think the centre mark is the flash from the camera, at least that is what it looks like.

 

[steaky360]

I think the centre mark is the flash from the camera, at least that is what it looks like.

Yeah I thought so, but its always best to ask

 

[Gazzafaegreenock]

Sorry I'm still confused :wacko: (its easy done), are you meaning the large blotch in the bottom right of your display, or is there now a second mark near the centre? Either way it clearly has not been replaced. I would ring PCS first thing tomorrow and get it re RMA'd. Hopefully you can get to the bottom of what has happened after a quick chat with them.

well, the first picture there is a faint beige light mark(whites are showing as beige). On the second pic the screen originally had the white mark exactly where the beige was, on the new one the light is right across the screen, im proper gutted.

 

[steaky360]

well, the first picture there is a faint beige light mark(whites are showing as beige). On the second pic the screen originally had the white mark exactly where the beige was, on the new one the light is right across the screen, im proper gutted.

Aye its not good if PCS have said they've replaced it and they haven't. Best to give them a ring and find out the story from them!

 

[Gazzafaegreenock]

I think the centre mark is the flash from the camera, at least that is what it looks like.

no flash was used. look at eh keyboard, its orange, from the kitchen light.

 

[Gazzafaegreenock]

Well complaint email send yesterday requesting a senior team member to give me a quick call........ Nothing.

 

[tom_gr7]

Well complaint email send yesterday requesting a senior team member to give me a quick call........ Nothing.

I think you should call pcs mate, remember the forums are not a official channel of support.

 

[PaulH]

Exactly what Tom has said here, sadly we dont just stare at emails as they come in - as it says in an auto reply when you send your first email to the PCS Enquiries adress it can take up to 72 hours to get a reply.

I have seen your email now, and I am looking into it, I will call you as soon as I can.

 

[Gazzafaegreenock]

I await your call.

 

[Gazzafaegreenock]

I've suggested I would be happy to pay the £85 for the other make of screen and pcs have agreed this would be fine, so all in all I'm pretty happy again. Oh and until they come back in stock I can actually use it until then.

Thanks to Paul btw.

 

[kylhan]

Hope you get it sorted m8, there's nothing worse than paying loads of money on something and it not working properly!! I feel your pain.