TP-LINK AX3000 Wi-Fi 6 Bluetooth 5.2 PCI Express Adapter not recognised by Vortex ST-S Gaming PC

[rghendley81]

Hi,

I recently decided to upgrade my wi fi adapter as I have a wifi 6 router now and 300mbs fiber internet but for some reason, the card is not detectable by the PC. I have tried updating the bios to the latest version but no joy, I've tried starting up in safe mode, and still nothing. I just wanted to check that there is nothing that I should be aware of with regard to the m2_1 config vs the pciex1 slot where I have installed the new wifi card.

My specs are as follows

https://business.currys.co.uk/catalogue/computing/desktops/windows-desktops/pc-specialist-vortex-st-s-gaming-pc-intel-core-i7-rtx-2070-super-2-tb-hdd-256-gb-ssd/N851014W

I just need to know if it is something to do with the PC so the adapter is not compatible or if the adapter is faulty as there shouldn't be any issues.

Many thanks in advance

 

[SpyderTracks]

Hi,

I recently decided to upgrade my wi fi adapter as I have a wifi 6 router now and 300mbs fiber internet but for some reason, the card is not detectable by the PC. I have tried updating the bios to the latest version but no joy, I've tried starting up in safe mode, and still nothing. I just wanted to check that there is nothing that I should be aware of with regard to the m2_1 config vs the pciex1 slot where I have installed the new wifi card.

My specs are as follows

https://business.currys.co.uk/catalogue/computing/desktops/windows-desktops/pc-specialist-vortex-st-s-gaming-pc-intel-core-i7-rtx-2070-super-2-tb-hdd-256-gb-ssd/N851014W

I just need to know if it is something to do with the PC so the adapter is not compatible or if the adapter is faulty as there shouldn't be any issues.

Many thanks in advance

So it's not showing in device manager?

Have you connected the usb power cable to the card?

 

[Scott]

As above, my guess would be the USB power cable not connected.

 

[SpyderTracks]

Far as I can tell, the only cable it comes with is the Bluetooth Header Cable:

Package contents:

"Archer TX3000E
Magnetized Antenna Base with 1m RF Cable
Two High Gain Antennas
Low-Profile Bracket
Bluetooth Header Cable
Quick Installation Guide
Resource CD"

AX3000 Wi-Fi 6 Bluetooth 5.0 PCIe Adapter

Utilizing the Wi-Fi 6 foundation, Archer TX3000E, is designed to liberate your gaming from cables and fully optimize your gameplay.

www.tp-link.com

Seems the AX3000 and TX3000E are the same thing

Yes, without the Bluetooth usb cable, the Bluetooth will draw from the pcie slot and there's not enough headroom for the WiFi card so it fails to properly power.