I have a new laptop (spec below) that I am unable to install Ubuntu on. I have downloaded Ubuntu desktop 18.04.3 iso and checked the sha. I have burnt the image to two separate USBs and the problem happens on both.
If I choose to install Ubuntu, I get the menu system, and 10 seconds later all peripherals (mouse, keyboard, touchpad etc) freeze and do not return control. If I quickly go though the install menu system, the 'busy spinner' freezes after 10 seconds, then after a minute or two the UI change to a console output with the following:
tmp tmp0: [Firmware Bug]: TPM interrupt not working, polling inst
Couldn't get size: ...
MODSIGN: Couldn't get UEFI db list
Couldn't get size: ...
If I 'Try Ubuntu', the desktop opens OK and after 10 seconds all peripherals stop working.
I have tried playing around with the boot lists due to the error above with no luck. I also tried disabling TPM.
Any help appreciated.
Thanks,
Stuart
Chassis & Display
Cosmos Series: 15.6" Matte Full HD IPS 60Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® GTX 1050 - 3.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
500GB SEAGATE BARRACUDA 2.5" SSD, (upto 560MB/sR | 535MB/sW)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 120W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Cosmos VIII Series 4 Cell Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
If I choose to install Ubuntu, I get the menu system, and 10 seconds later all peripherals (mouse, keyboard, touchpad etc) freeze and do not return control. If I quickly go though the install menu system, the 'busy spinner' freezes after 10 seconds, then after a minute or two the UI change to a console output with the following:
tmp tmp0: [Firmware Bug]: TPM interrupt not working, polling inst
Couldn't get size: ...
MODSIGN: Couldn't get UEFI db list
Couldn't get size: ...
If I 'Try Ubuntu', the desktop opens OK and after 10 seconds all peripherals stop working.
I have tried playing around with the boot lists due to the error above with no luck. I also tried disabling TPM.
Any help appreciated.
Thanks,
Stuart
Chassis & Display
Cosmos Series: 15.6" Matte Full HD IPS 60Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® GTX 1050 - 3.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
500GB SEAGATE BARRACUDA 2.5" SSD, (upto 560MB/sR | 535MB/sW)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 120W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Cosmos VIII Series 4 Cell Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
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