SpannerPoint2
New member
I recently bought the above laptop, running Windows 7 on an i5-4200M.
I have some real problems with the USB ports, and hopefully someone can point me towards some fixes as I've been searching high and low to no avail.
1. Cannot use WD My Passport in USB 3.0 ports:
the drive works fine on other PCs through USB 3.0, and also through the 2.0 ports on my laptop, but will not work on 3.0. Looking in Device Manager, there's an error for a driver for the USB controller which I cannot resolve - tried updating all chipset drivers etc, also looked for relevant drivers for the USB controller online, but no luck. The 3.0 ports work with my other external HDD - that one is only 2.0-compatible and has a separate power supply, so I don't know if that's the issue? Further, the 3.0 ports don't recognise my wireless mouse - not that I'd want to use the 3.0s for a mouse of course, just to demonstrate that it doesn't seem to be a problem with the external drive itself.
2. BSOD errors if USB devices are connected during either the shutdown or startup process:
to expand, if say I leave the dongle for my wireless mouse connected before shutting down, the laptop shuts down fine. However, when I then reboot it (with or without the USB device still connected) no USB ports recognise any devices at all. Then, when I next shut down, the process hangs at the 'Shutting Down' screen for 10-15 minutes before displaying a BSOD with an error message 'Driver Power State Error'. The laptop will then usually start up correctly and function fine. This problem also occurs if a device is connected before startup, even if there was no device connected at shutdown.
If anyone can shed any light on these it'd be amazing - at the moment these issues are causing real problems in using the machine for day-to-day work so I'm eager to get them resolved ASAP.
If you need any further information please let me know
I have some real problems with the USB ports, and hopefully someone can point me towards some fixes as I've been searching high and low to no avail.
1. Cannot use WD My Passport in USB 3.0 ports:
the drive works fine on other PCs through USB 3.0, and also through the 2.0 ports on my laptop, but will not work on 3.0. Looking in Device Manager, there's an error for a driver for the USB controller which I cannot resolve - tried updating all chipset drivers etc, also looked for relevant drivers for the USB controller online, but no luck. The 3.0 ports work with my other external HDD - that one is only 2.0-compatible and has a separate power supply, so I don't know if that's the issue? Further, the 3.0 ports don't recognise my wireless mouse - not that I'd want to use the 3.0s for a mouse of course, just to demonstrate that it doesn't seem to be a problem with the external drive itself.
2. BSOD errors if USB devices are connected during either the shutdown or startup process:
to expand, if say I leave the dongle for my wireless mouse connected before shutting down, the laptop shuts down fine. However, when I then reboot it (with or without the USB device still connected) no USB ports recognise any devices at all. Then, when I next shut down, the process hangs at the 'Shutting Down' screen for 10-15 minutes before displaying a BSOD with an error message 'Driver Power State Error'. The laptop will then usually start up correctly and function fine. This problem also occurs if a device is connected before startup, even if there was no device connected at shutdown.
If anyone can shed any light on these it'd be amazing - at the moment these issues are causing real problems in using the machine for day-to-day work so I'm eager to get them resolved ASAP.
If you need any further information please let me know
Last edited: