Unable to boot after repair

[darbyjack]

I got my laptop back today from pcspecialist to sort out some heat issues. I kept the SSD since I needed to access some data. So anyway, I put the SSD back in and fired it up but it says there is no boot device.

Oddly enough there seems to be no option to access bios menu. Not even the pcspecialist logo appears. I have absolutely no clue what to do right now. Does anyone have any suggestions? Thank you and Merry Christmas!

Edit: it's a defiance 2 laptop with Windows 7

Jack

 

[dogbot]

Insert the Windows 7 disc and do a boot repair.

 

[darbyjack]

I would if there was a disc drive. Maybe I can try usb. Will give it a shot and post update!

 

[darbyjack]

Putting in a usb boot thingy brings up a message but appears far too quickly to read then goes straight to the no boot device error message.

I managed to get to bios setup but Sata is not an option to boot.

 

[darbyjack]

Ok I tried another copy of Windows on usb and made sure bios boot override goes to usb and still won't boot. Pcspecialist have done something to mess my laptop up during the repair

 

[mantadog]

Are you sure the SSD is seated correctly? Have you tried re inserting it, even though it looks seated properly it is sometimes the case it isn't quite right.

Are you looking in the *advanced* mode or just the basic mode for the BIOS?

 

[ubuysa]

I got my laptop back today from pcspecialist to sort out some heat issues. I kept the SSD since I needed to access some data. So anyway, I put the SSD back in and fired it up but it says there is no boot device.

Oddly enough there seems to be no option to access bios menu. Not even the pcspecialist logo appears. I have absolutely no clue what to do right now. Does anyone have any suggestions? Thank you and Merry Christmas!

Edit: it's a defiance 2 laptop with Windows 7

Jack

Ok I tried another copy of Windows on usb and made sure bios boot override goes to usb and still won't boot. Pcspecialist have done something to mess my laptop up during the repair

I think your mistake was in removing the SSD before RMAing it. If you take the boot drive out before returning it then you make it extremely difficult for PCS to test it. It may well be that whatever they have had to hack around to be able to test it without its boot drive is what's causing your problems. I second what mantadog has said, check that the SSD is installed properly, you might also check the BIOS settings for it.

I realise you're frustrated but you really only have yourself to blame, pulling out the boot SSD before sending it back was not a smart move. It'slike sending your car in for repair having removed the fuel pump and claiming it's not running properly! If you needed files off that drive you should have backed it up. Actually you should have backed it up anyway.

 

[darbyjack]

Someone on this forum suggested I remove it to which no one objected. I've done this many times before, switching hard drives and not had a problem (with other laptops). I just couldn't risk losing the hard drive in case DPD misplace the laptop. I shall give them a ring when they are open anyway, fingers crossed I am just being an idiot and missing something obvious here.

 

[darbyjack]

Tried swapping Sata ports but no luck. How do I get into advanced bios? Thanks

 

[darbyjack]

Okay problem solved: my younger brother disabled UEFI in bios. Anyone reading this I would say it is perfectly acceptable to remove your hard drive to send back for repair if it's something trivial like overheating. Not everyone wants to buy another backup hard drive.

Pcspecialist is to blame for shipping laptop back with incorrect bios settings.

 

[mantadog]

I'm sorry...

my younger brother disabled UEFI in bios

...

Pcspecialist is to blame for shipping laptop back with incorrect bios settings.

am I missing something? I was expecting that last line to read as an apology to PCS and anyone who might have been put off purchasing because of your mistake, not an attack on PCS for something they didn't have anything to do with.

 

[darbyjack]

I didn't make any mistake. Pcspecialist sent the laptop back with wrong bios settings and didn't advise me of this. My brother corrected the problem for me (I think you may have mis-read my previous post or I worded it poorly, sorry!). I would like to add that anyone reading this should not be put off buying since the laptop generally speaking is very good.

 

[ubuysa]

I didn't make any mistake. Pcspecialist sent the laptop back with wrong bios settings and didn't advise me of this. My brother corrected the problem for me (I think you may have mis-read my previous post or I worded it poorly, sorry!). I would like to add that anyone reading this should not be put off buying since the laptop generally speaking is very good.

PCS probably had to change the BIOS settings to match whatever drive they had to use to boot it BECAUSE YOU REMOVED THE BOOT DRIVE. That it came back with different BIOS setting is down to your action in taking the boot drive out, PCS will have had to temporarily put another drive with a suitable OS and drivers in there for testing purposes, so you have nobody to blame but yourself.

I note your 'advice' that it's ok to remove drives before RMAing and that 'advice' is just plain wrong. When you RMA a PC or laptop it needs to go back in the state in which you received it - unless you have previously contacted PCS and had their agreement for you to remove items.

How on Earth did you expect PCS to test and repair a laptop that is supposed to be overheating when you have removed the boot drive?

 

[darbyjack]

Yes I told them I was removing it and they seemed happy. It was people on this forum that originally gave this suggestion. Leave it alone will you? They supply machines without sodding hard drives so obviously they have the means to easily test, they do it all the time. The whole rma process was speedy and efficient.

 

[darbyjack]

I don't appreciate your pointless post and the tone it's written in. Who do you think you are? If you have nothing useful to say then why bother?

 

[ubuysa]

Yes I told them I was removing it and they seemed happy. It was people on this forum that originally gave this suggestion. Leave it alone will you? They supply machines without sodding hard drives so obviously they have the means to easily test, they do it all the time. The whole rma process was speedy and efficient.

I don't appreciate your pointless post and the tone it's written in. Who do you think you are? If you have nothing useful to say then why bother?

I don't appreciate your aggressive manner either.

If PCS agreed that you could remove the SSD then I apologise, but you didn't say that. My point in posting is that you are accusing PCS of "[having] sent the laptop back with wrong bios settings and didn't advise me of this". As I have said, this is probably because the boot disk they had to use was a GPT disk and they needed to change the BIOS settings to suit. Perhaps they should have changed it back, but it doesn't alter the fact that the problem was caused by you pulling the boot disk.

Who do I think I am? I am a forum user who thinks that you are being unreasonable in complaining about what PCS have done when it seems that the problem was originally caused by your actions. If, as you say, you needed the data on the disk then the sensible course of action would have been to either back it up or clone it to another drive. I am also posting to encourage other forum users reading this not to do as you did and remove disks but to back them up and leave them installed when RMAing.

 

[darbyjack]

Apology accepted.

 

[darbyjack]

But I'd like to add that I did nothing wrong and pcspecialist were at fault by sending back wrong bios settings. I hope one day you can understand this, it is not rocket science. Like I said, they sell and test computers without hard drives and are perfectly capable of testing without my one.

 

[mantadog]

But I'd like to add that I did nothing wrong and pcspecialist were at fault by sending back wrong bios settings. I hope one day you can understand this, it is not rocket science. Like I said, they sell and test computers without hard drives and are perfectly capable of testing without my one.

But you must realise that as its not the norm mistakes can happen. It will make life harder for anyone trying to diagnose the fault by removing components. it was obviously just an oversight by the tech working on.

PCS will not sell you a PC without a HDD because it makes life a pain in the neck during testing. I have no doubt they can work on it without on but it just makes everything that bit harder and leaves you much more open to mistakes such as here. As with most issues nobody is 100% to blame, both sides could have avoided it but on this occasion the stars were aligned such that it was not possible. This is life.

 

[ubuysa]

But I'd like to add that I did nothing wrong and pcspecialist were at fault by sending back wrong bios settings. I hope one day you can understand this, it is not rocket science. Like I said, they sell and test computers without hard drives and are perfectly capable of testing without my one.

I agree, PCS can repair computers sans HDD/SSD, they repaired yours for example. It's seems pretty clear however, that had you not removed the drive the BIOS issue you had would most likely not have happened.

It is unwise in the extreme to send any computer back for repair minus some components. Although unlikely it's not impossible that the cause of your overheating was the drive you removed. My main concern with the line you are taking is that others reading this thread may come to the conclusion that pulling drives before returning for repair is sensible. It's not. Backing up the drives and returning the computer in its entirety is the sensible option. Anything else is hubris.