USB-C and a hub

davhun

Gold Level Poster
I must say I am very pleased with the Ionica 16" laptop. Tests with Passmark, Timespy and Firestrike have shown the performance to be on a par with median results for my hardware and nothing was giving poor results.
However, my old Vortex III is over 10 years old and I am unfamiliar with modern connectivity and hardware and there is some confusion. The configurator says the Ionica has 1xThunderbolt 4 port + 3xUSB 3.2 ports whereas the detailed specification states it has 1x Thunderbolt 4 port, 1xUSB 3.2 Gen 2 port(type-C), 2xUSB 3.2 Gen 2 ports. The latter is correct and by the time I plug in a wireless mouse, that leaves just one useable USB port.

At this point I buy the docking hub (only one choice).
I plugged in the dock and tried a 1TB touro, 2TB Toshiba and 4TB Seagate USB drives. All the drives lit up as though active but did not work or show in 'This PC'. They did show in Settings/Bluetooth & Devices/ Devices but an unknown USB device (Port reset failed) occurs with driver error. Mains powered devices such as printers and externally powered backup drives do work. So do my old HDD drives in external caddies but some are a bit 'iffy' in the hub and due for retirement in any case. USB sticks seem to work even though they are not mains powered. The HDMI does not work in the hub.
Various combinations were tried but it was eventually found that the error occurs just by plugging in the hub on its own.
So...... with the hub removed and rebooting, there is no sign of the hub or an error in Settings/ Bluetooth and Devices/ Devices/ Other devices. I plug in the hub and get 'Realtek USB GbE Family Controller' in other devices. After about a minute I get a further entry in other devices of 'Unknown USB Device (Port Reset Failed) Driver error. In Device Manager this device is shown in Universal Serial Bus controllers as located at port_#0016 Hub_#0002 with 'Windows has stopped this device because it has reported problems. (Code 43). A USB port reset request failed.

OOOOHH....... The docking hub is stated to be USB-C and that is what I have plugged into on the back of the laptop. However, if I plug into the side of the laptop EVERYTHING WORKS but this is the thunderbolt 4 socket. Problem solved you might think but, no, I do not want a hub and other hardware hanging on a 6 inch cable by the side of my laptop. I want an extension cable out of the back of the laptop going to where movement of the laptop will not be restricted.

SO...... What do I need to do to check the connectivity of the USB-C so that it works.
 

SpyderTracks

We love you Ukraine
Sorry Spydertracks, got carried away with the detail.
Laptop is the 16" Iconica and the hub as I called it is the PCSpecialist DS110 USB-C DOCKING HUB
Can you post your full specs from the order page so we can see what you've got configured?
 

davhun

Gold Level Poster
Can you post your full specs from the order page so we can see what you've got configured?
Chassis & Display
Ionico Series: 16" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1600)
Processor (CPU)
Intel® Core™ i9 14 Core Processor 13900H (5.4GHz Turbo)
Memory (RAM)
32GB Corsair 4800MHz SODIMM DDR5 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 4070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
1 x Ionico Battery 73WH
Thermal Paste
VAPOR CHAMBER ADVANCED COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX211 + BT 5.3
USB/Thunderbolt Options
1 x THUNDERBOLT 4 PORT + 3 x USB 3.2 PORTS
Keyboard Language
IONICO MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
SCOTTISH HIGHLANDS & UK OFFSHORE ISLANDS / N IRELAND
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/ionico-16/k7GaNvxTfB/

Hub was added later.

If you are interested, Passmark 192313111960
Passmark 11746
CPU mark 29457
2D mark 657
3D mark 19792
Memery mark 3707
Disk mark 53188

Timespy 12278
graphics 12217
CPU 12640

Firestrike 25585
graphics 30043
Physics 27774
combined 11481
 

davhun

Gold Level Poster
No added antivirus other than the Windows one
1697401846958.png
1697402063695.png
1697402268631.png
 

davhun

Gold Level Poster
That's your update history, need your optional updates?

And what antivirus are you running?
Most things regarding updates are turned off but I do see I have 3 optional updates which I am told may help with a 'specific problem'. I will download.

ADDED

They are for my cannon printer.
 

davhun

Gold Level Poster
Windows 11 reinstalled. No apps or data added and no settings changed after install.
I plug in the docking hub and immediately get (Port reset failed) driver error.
Nothing more I can do here but plugging into the thunderbolt 4 socket with a USB C extension lead is probably the closest I shall get to a fix.
 

SpyderTracks

We love you Ukraine
Windows 11 reinstalled. No apps or data added and no settings changed after install.
I plug in the docking hub and immediately get (Port reset failed) driver error.
Nothing more I can do here but plugging into the thunderbolt 4 socket with a USB C extension lead is probably the closest I shall get to a fix.
Have you installed drivers? Until then the system isn't ready for use? Can you post a screenshot of your device manager page?

I gave up previously as you weren't answering the questions we needed. If you can take the time to answer each question please
 
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