usb ports not working but powering devices
- Thread starter LanceC09
- Start date
T
TheGeeza
Guest
Specs?
Might need to reinstall the drivers.
Might need to reinstall the drivers.
Chassis & Display Vortex Series: 17.3" Matte Full HD LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Mobile Processor i7-4710MQ (2.50GHz) 6MB
Memory (RAM) 8GB KINGSTON SODIMM DDR3 1600MHz (1 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 880M - 8.0GB DDR5 Video RAM - DirectX® 11
2nd Graphics Card NONE
Memory - Hard Disk 750GB WD SCORPIO BLACK WD7500BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
2nd Hard Disk NONE
RAID NONE
mSATA SSD Drive NONE
2nd mSATA SSD Drive NONE
DVD/BLU-RAY Drive 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card Intel 5.1 Channel High Definition Audio + SPDIF/MIC/Headphone Jack
Bluetooth & Wireless GIGABIT LAN & KILLER™ 1202 WIRELESS GAMING 802.11N + BLUETOOTH 4.0
Wireless Router/HomePlugs NONE
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire 1 X 1394a FIREWIRE PORT
Battery Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Lead & Adaptor 1 x UK Power Lead & 230W AC Adaptor
Operating System Genuine Windows 7 Home Premium 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media Windows 7 Home Premium (64-bit) DVD with paper sleeve
the usb memory stick was working fine the last time i had it on which was a few hour ago so i haven't got clue whats happened/happening
Processor (CPU) Intel® Core™i7 Quad Core Mobile Processor i7-4710MQ (2.50GHz) 6MB
Memory (RAM) 8GB KINGSTON SODIMM DDR3 1600MHz (1 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 880M - 8.0GB DDR5 Video RAM - DirectX® 11
2nd Graphics Card NONE
Memory - Hard Disk 750GB WD SCORPIO BLACK WD7500BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
2nd Hard Disk NONE
RAID NONE
mSATA SSD Drive NONE
2nd mSATA SSD Drive NONE
DVD/BLU-RAY Drive 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card Intel 5.1 Channel High Definition Audio + SPDIF/MIC/Headphone Jack
Bluetooth & Wireless GIGABIT LAN & KILLER™ 1202 WIRELESS GAMING 802.11N + BLUETOOTH 4.0
Wireless Router/HomePlugs NONE
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire 1 X 1394a FIREWIRE PORT
Battery Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Lead & Adaptor 1 x UK Power Lead & 230W AC Adaptor
Operating System Genuine Windows 7 Home Premium 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media Windows 7 Home Premium (64-bit) DVD with paper sleeve
the usb memory stick was working fine the last time i had it on which was a few hour ago so i haven't got clue whats happened/happening
SpyderTracks
We love you Ukraine
Have a look in device manager and check if the usb ports have any exclamation marks by them.
T
TheGeeza
Guest
Strange. Did it find anything?
GeorgeHillier
Prolific Poster
I had a similar issue with my Cosmos II at first, although it's sorted itself out now. I found that just a simple restart sorted it out, maybe that's what fixed it and not the virus scan? Just tell us if it happens again 
If it happens again try the static discharge procedure. This involves removing the battery, leave the laptop plugged in but have the wall power switch off. Hold the power button on the laptop down for about 30 seconds. Then put the battery back switch the mains back on and reboot. This can often (at least temporarily) cure USB problems.
Forgot to mention i also did the disk defragmenter before the full scan only 10% was fragmented as i think that isnt alot right?
Also with the full virus scan it has found something before 3 things but i believe there not a virus so i didnt eliminate, reason why is if i click on problem description and it takes me to kaspersky's website it says cant find virus record on all 3, and with the object name for all 3 it says not-a-virus:Adware.MSIL.DomaIQ.cbus
2 of them are google chrome setup and one is some AppData local temp thing, should i eliminate these or not?
Also with the full virus scan it has found something before 3 things but i believe there not a virus so i didnt eliminate, reason why is if i click on problem description and it takes me to kaspersky's website it says cant find virus record on all 3, and with the object name for all 3 it says not-a-virus:Adware.MSIL.DomaIQ.cbus
2 of them are google chrome setup and one is some AppData local temp thing, should i eliminate these or not?
Last edited:
I've just had the same/similar problem. It shutdown normally last night (or at least appeared to). This morning, none of the usb ports were working (mouse, printer and phone - though was powering the phone), plus it wasn't recognising the built in webcam. When I tried a reboot, shut down would hang. Eventually I did a system restore in safe mode, as restore wasn't working in normal mode.
Chassis & Display Optimus Series: 17.3" Glossy Full HD LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Mobile Processor i7-4700MQ (2.40GHz) 6MB
Memory (RAM) 16GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 765M - 2.0GB DDR5 Video RAM - DirectX® 11
Memory - 1st Hard Disk 240GB INTEL® 530 SERIES SSD, SATA 6 Gb/s (upto 540MB/sR |
490MB/sW)
2nd Hard Disk 1TB SEAGATE HYBRID GEN3 SSHD Drive, SATA 6 Gb/s, 64MB CACHE
(5400 rpm)
1st DVD/BLU-RAY Drive 6x BLURAY WRITER, 8x DVD ±R/±RW & CYBERLINK SOFTWARE
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro &
Duo)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card ASUS™ XONAR-U7 Compact 7.1 USB soundcard and headphone
amplifier
Wireless/Wired Networking GIGABIT LAN & KILLER™ 1202 WIRELESS GAMING 802.11N +
BLUETOOTH 4.0
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Battery Optimus Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Cable 1 x UK Power Lead & 120W AC Adaptor
Operating System Genuine Windows 7 Professional 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media Windows 7 Professional (64-bit) DVD with paper sleeve
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Laptop Cooling Stands Xigmatek Sheild D212 Notebook Cooler, upto 17.3 inch
Keyboard Language OPTIMUS SERIES UK KEYBOARD WITH NUMBER PAD
Mouse Microsoft Wireless Mobile Mouse 4000
Webcam INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year
Labour)
Chassis & Display Optimus Series: 17.3" Glossy Full HD LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Mobile Processor i7-4700MQ (2.40GHz) 6MB
Memory (RAM) 16GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 765M - 2.0GB DDR5 Video RAM - DirectX® 11
Memory - 1st Hard Disk 240GB INTEL® 530 SERIES SSD, SATA 6 Gb/s (upto 540MB/sR |
490MB/sW)
2nd Hard Disk 1TB SEAGATE HYBRID GEN3 SSHD Drive, SATA 6 Gb/s, 64MB CACHE
(5400 rpm)
1st DVD/BLU-RAY Drive 6x BLURAY WRITER, 8x DVD ±R/±RW & CYBERLINK SOFTWARE
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro &
Duo)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card ASUS™ XONAR-U7 Compact 7.1 USB soundcard and headphone
amplifier
Wireless/Wired Networking GIGABIT LAN & KILLER™ 1202 WIRELESS GAMING 802.11N +
BLUETOOTH 4.0
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Battery Optimus Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Cable 1 x UK Power Lead & 120W AC Adaptor
Operating System Genuine Windows 7 Professional 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media Windows 7 Professional (64-bit) DVD with paper sleeve
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Laptop Cooling Stands Xigmatek Sheild D212 Notebook Cooler, upto 17.3 inch
Keyboard Language OPTIMUS SERIES UK KEYBOARD WITH NUMBER PAD
Mouse Microsoft Wireless Mobile Mouse 4000
Webcam INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year
Labour)
@ radiocaf & mumha have you tried the static discharge i mentioned on page 1 ? I have a two year old Dell that intermittently gets the same problems and it usually fixes it for several months before it reoccurs (i suspect dust in the laptop is a contributory factor to static buildup).