Vortex III laptop ordered, but stuck.

R

Rooga

New member
Okay, so I ordered myself a Vortex III the 21'st of January.
I plan on using it for gaming, as my previous laptop recentlydied quite spectacularily.
I'm really excited, but it is stuck on in building and has been for 23 days...
I've sent pcspecialist stuff asking about it, but
I am always met with: Oh, we didn't realise that problem was occuring, we will look into it.

Anywho back to the laptop.


Here are the specs

Chassis & Display Vortex Series: 15.6" Glossy Full HD LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i5 Dual Core Mobile Processor i5-3360M (2.80GHz) 3MB
Memory (RAM) 16GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 675MX - 4.0GB DDR5 Video RAM - DirectX® 11
2nd Graphics Card NONE
Memory - 1st Hard Disk:1TB SERIAL ATA II 2.5" HARD DRIVE WITH 8MB CACHE (5,400rpm)
2nd Hard Disk NONE
SSD CACHE DRIVE NONE
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Network Facilities GIGABIT LAN & WIRELESS INTEL® ADVANCED-N 6235 (300Mbps) + BLUETOOTH
Anti-Virus NORTON ANTI-VIRUS 2013 - 1 Year Licence for 1 PC (£9) *SPECIAL*
Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 7 to 9 working days
Change to: FAST TRACK 5 WORKING DAY DISPATCH (£39)


Im super excited for this, but as you know, its stuck.
 
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S

SlickShoes

Well-known member
Mine was stuck in building for 5 days and I thought that was bad, you should call them and find out what exactly is holding it up, if its a specific part at least you know, nothing worse than just sitting waiting on it arriving. You should be able to get your Fast Track money back at least.
 
D

dogbot

Bright Spark
I sent 2 messages to PCS today, the first was answered in under 30 minutes and the second in under 1 1/2 hours. From being in a position at day 14 of not knowing what was happening, I now know that the chassis should arrive tomorrow and build should start immediately.

It is well worth sending a message since this gives PCS time to investigate and give you an appropriately considered reply.
 
R

Rooga

New member
dogbot said:
I sent 2 messages to PCS today, the first was answered in under 30 minutes and the second in under 1 1/2 hours. From being in a position at day 14 of not knowing what was happening, I now know that the chassis should arrive tomorrow and build should start immediately.

It is well worth sending a message since this gives PCS time to investigate and give you an appropriately considered reply.
Click to expand...

What did you send these messages with? The support system on the bottom left once you sign in? or just by email?
 
D

dogbot

Bright Spark
I signed in to where your order is displayed.

On the left side are lots of choices, one of which is to send a message to PCS. There is another for messages received which can be viewed. You should get an e-mail notifying you of any message received (by you).
 
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