Hello everyone,
I really hope someone can help with my query.
Last week I broke the screen of my laptop. I thought of replacing it myself but since I am quite attached to this pc I brought it to a repair shop. They replaced the screen, but when I tried to switch it on, still in the shop, the system wouldn't let me into my account and the typical windows alert stating that the password used is incorrect would come out.
Now, I had accessed my account last time just before bringing the pc to the shop to make sure that the hard drives worked fine (I've got a ssd for the OS and programs and normal hard disk for data) and I accessed it without any problems. The IT technician couldn't provide any explanations and I am pretty sure that the system cannot reset a password itself. What could the cause be? Is the account password normally stored in the C: drive? I was thinking that if this has any issues, the system would simply have not rebooted at all.
Do you think the technician might have done something wrong? What should I do??
Thank you in advance for any advice!
I really hope someone can help with my query.
Last week I broke the screen of my laptop. I thought of replacing it myself but since I am quite attached to this pc I brought it to a repair shop. They replaced the screen, but when I tried to switch it on, still in the shop, the system wouldn't let me into my account and the typical windows alert stating that the password used is incorrect would come out.
Now, I had accessed my account last time just before bringing the pc to the shop to make sure that the hard drives worked fine (I've got a ssd for the OS and programs and normal hard disk for data) and I accessed it without any problems. The IT technician couldn't provide any explanations and I am pretty sure that the system cannot reset a password itself. What could the cause be? Is the account password normally stored in the C: drive? I was thinking that if this has any issues, the system would simply have not rebooted at all.
Do you think the technician might have done something wrong? What should I do??
Thank you in advance for any advice!