You shouldnt be selecting any "optical drive" you should have CD/DVD drive set to boot priotiry one in BIOS. You then just switch the PC on, wait for Gorman's message to appear and hit a key (the bit where the dots appear one after the other).
At this point it could probably be anything to be honest, I know you're having problems reinstalling, but that's really what you need to do, your system now sounds like it has a completely screwed OS, and without reinstalling, determining what the actual problem is could be a complete goose chase.
.and if it were sent to be fixed to you guys i'd really need a figure, i am totally skint ,it took me months to save up for this pc and now it appears to be partly screwed.......
Options?
- speak to one of our call centre guys, the room full of tech savvy people we employ for scenarios such as this
- Book it in for an RMA after speaking to our tech guys who will also be able to let you know if any costs will be involved
And yes, the prompt screen was there Maybe you couldnt see it for whatever reason, but it was there.
Score one for Gorman.