Request to Include 30 Day Dead Pixel Guarantee in Laptop Sales.
- Thread starter SmokeDarKnight
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keynes
Multiverse Poster
You can return it within 7 working days from reviewing the laptop
I believe you can, but it will cost you the £36 admin fee and must be within 7 days of receipt - it's mentioned in the T&C's under cancellations.
I'm sure the distance selling regulations say anything that has been tailor made to the buyers specification are exempt from the 7 day return law...which would make PCS policy above and beyond their legal requirements. Although what would they then do with the returned unwanted laptop ?, presumably the parts would be re-used.
There's an exception to that for PCs where by selecting between different standard components does not count as custom, so cancellations can still be made for any reason (depending on how "off the shelf" is interpreted)
Emphasis mine.
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
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Personally IMHO, if PCS decided to include a 7 or 14 day pixel guarantee with every laptop sold and added a few quid to the cost, like <£5 then kudos to them. The customer has a chance to inspect the screen within a short time frame and it can be dealt with accordingly. PCS get a few extra quid per perchance that would likely cover costs of shipping etc on the few returns they do get.
If PCS kept the options for an extra 30 day/1year guarantee then the customer again had the option to extend the coverage.
Either way, if 30 day cover was included, and prices went up by £10, or if 7 day cover was included for just a few quid, with options to extend, it would only really go in favor with customers and with PCS reputation/PR as overall it would keep everyone happy simply by providing a basic service. It would also avoid complicated situation's and the onus is on the customer to "report" any defects within the time frame. Miss the time frame, hard luck. At least PCS gave you an opportunity and a minimum time frame to work with.
Just makes sence to me.
If PCS kept the options for an extra 30 day/1year guarantee then the customer again had the option to extend the coverage.
Either way, if 30 day cover was included, and prices went up by £10, or if 7 day cover was included for just a few quid, with options to extend, it would only really go in favor with customers and with PCS reputation/PR as overall it would keep everyone happy simply by providing a basic service. It would also avoid complicated situation's and the onus is on the customer to "report" any defects within the time frame. Miss the time frame, hard luck. At least PCS gave you an opportunity and a minimum time frame to work with.
Just makes sence to me.
GeorgeHillier
Prolific Poster
Exactly, if it is on by default and changes you £10 then fair enough, if you choose to get rid of it then it' s your problem. Where as if it's off at first then I'd think 'why do I need to spend more money for something that there' s so little a chance of happening to me'.
I think the best way would be to add an extra few pounds onto every purchase and just give everyone dead pixel cover for a month or even just a week so that if it arrives with it then it can be sent back.
DeadEyeDuk
Superhero Level Poster
Well I've just ordered my first laptop from PCS and I saw the dead pixel option and opted for the years warranty, I spent over 1k, a few extra quid wasn't that much of an issue. I've had a dead pixel on a previous laptop years ago, that developed after a few months of ownership. It's surprising how a tiny little dot can cause much annoyance. I like the fact PCS have given the option.
I had a dead pixel on my last laptop bought elsewhere, fortunately it was in the upper right corner and hardly ever noticed but there's always the risk of getting one close to central which would be a lot more annoying.
That said, even on a cheaper laptop I think getting the 30day option is well worth the peace of mind. Had the other company I bought from back in 06 offered a similar option, I'd have taken it then too.
keynes
Multiverse Poster
Did they offer dead pixel warranty?
Nope. If they had, I'd have taken it, at least if it was around the same cost as pcspecialists. Reason I went with pcs this year instead of other vendor, is that they offered much more control over the laptop spec including most importantly, a 1920x1080 screen option on a smaller size laptop that's matte + dead pixel warranty
I've had a response from PCS on their screen testing policy, although there's still a little confusion over whether they pre-test screens for ISO or whether all ISO testing occurs only during build/testing/qa, I've asked for clarification on that as the information Halox received suggested they also pre-test, yet my latest response suggests they don't (but could be how it's worded).
They did however state that they do not cherry pick screens, which would suggest even if they do pre-screens for within ISO limits, that they do not further mark screens with no dead pixels as suitable for insured customers. That's pretty important as it sounds like the process used does not disadvantage non-insured customers, which is good to hear.
I'll update this post if I hear any different from my last email.
mantadog
Superhero Level Poster
It is highly unlikely that you will get a response from an admin, unless you have sent them a PM I guess they might. A full written response from PCS would be ideal, posting audio of a conversation seems a bit uncalled for to me. Were they made aware it was recorded?
I don't see it breaking a specific rule, unless its posted to directly tarnish the reputation of PCS then we would have grounds to delete it. If its posted without any editing I think that would be the fairest way if you do post it.
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